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Sharing reviews across your Shopify stores with Cross-store syndication

Learn how to share product reviews and store reviews across Shopify stores linked in a store group

Available on the Awesome plan. Start your 15-day free trial

Cross-store syndication (or Cross-shop syndication) lets you add multiple Shopify stores that sell the same products — across regions, languages, or through affiliate partners — into a single store group.

We then match products across the grouped stores by their variant Stock Keeping Units (SKUs), and any review collected on one store will display on the matching product in every other store in the store group.


How it works

Here's how cross-store syndication works:

  1. You set up the store group. Add your stores to a store group from your Judge.me admin (see setup steps below).

  2. We match your products by their variant SKUs. We use SKUs to recognize the same product across stores in the group (see how SKU matching works below).

  3. We share the reviews across the group. Product reviews appear on the matching product in every other store, and store reviews are pooled across all stores in the group. Both past and future reviews are included automatically.

  4. You display the shared reviews. Use any supported Judge.me widget to show shared reviews across your stores in the group (see widget compatibility below).

How we match your products

For each product, we collect all of its filled-in variant SKUs into a list. 2 products across stores are recognized as the same when they have the same list of SKUs.

How matching plays out depends on whether your product has 1 variant or multiple variants.

  • Products with 1 variant:

    • The list contains just the product's single SKU.

    • For example, if a mug has the SKU MUG-001 on both Store A and Store B, the two products are matched and reviews are shared between them.

  • Products with multiple variants:

    • The list contains every variant SKU. For products to match across stores:

      • All variant SKUs must be the same.

      • Variant order doesn't matter — we sort the list before comparing.

    • For example:

      • Reviews can be shared: A T-shirt has 2 variants on both Store A (Red=SKU1, Blue=SKU2) and Store B (Blue=SKU2, Red=SKU1). The variants are in a different order, but the SKU lists are the same once sorted — so the products match.

      • Reviews cannot be shared (different SKUs): A T-shirt on Store C has variants Red=SKU1, Blue=SKU2. On Store D, the same T-shirt has Red=SKU1, Blue=SKU99. The SKU lists differ by one value, so the products don't match.

      • Reviews cannot be shared (missing SKUs): A T-shirt on Store C has both variants filled (Red=SKU1, Blue=SKU2). On Store D, the Blue variant has no SKU, so the list contains only 1 SKU. The SKU lists differ in length, so the products don't match.

A product with no SKUs has an empty list and can't be matched across stores. Reviews on that product won't be shared with the rest of the group.

What is shared across the store group

All published product and store reviews can be shared across stores in your store group.

For reviews shared, we share the following attributes from each review:

  1. Star rating

  2. Review title and text (with the language it was written in)

  3. Photos and videos uploaded by the reviewer

  4. Reviewer name

    • We share the name the reviewer entered when submitting.

    • If the same reviewer has left reviews on multiple stores in your group with different names, each store displays the name they used there — not the shared one.

  5. Reviewer name format

    • We share the format the reviewer selected when submitting their review (full name, first name only, initials, anonymous).

    • When the review is displayed on another store, we compare the reviewer's selected format with that store's name format setting and use the most privacy-protective option — just like for reviews collected directly on that store.

  6. Verified buyer status

  7. Custom form answers (if any)

  8. Thumb up and thumb down counts

  9. Pinned status

  10. The date the review was submitted

  11. Your public reply, if any. The "Reply from [Store name]" label shown next to your reply uses the name of the store displaying the review, not the originating store.

The following are not shared across the store group:


How it works with other features

1. Reviews dashboard

Shared reviews via cross-store syndication are only visible in the Reviews dashboard of the store where they were originally collected. Each store continues to manage its own collected reviews.

2. Supported widgets

Shared product reviews via cross-store syndication can appear in the following widgets:

Shared store reviews via cross-store syndication can appear in the following widgets:

Shared reviews via cross-store syndication will not appear in the following widgets (these widgets only feature reviews collected by the store itself):

3. Google Shopping

Google requires that product reviews originate from the store they're submitted under. As a result, shared reviews from other stores via cross-store syndication aren't included in either the product ratings feed for Google Shopping — even when products are matched by SKU.

4. Product Groups

Product Groups work alongside cross-store syndication with no extra setup. Product groups are per-store and don't need to be identical across stores in your store group. When products are matched by SKU across stores, the matched product's local product group is included automatically in the shared review pool.

For example:

  • In Store A, your "Classic Mug" (SKU MUG-001) is in a product group with "Classic Mug Bundle" (SKU MUG-001-BUNDLE).

  • In Store B, you have a single "Classic Mug" with SKU MUG-001.

  • Because Store B's mug matches Store A's mug by SKU, Store A's product group is included — so reviews for both the Classic Mug and the Classic Mug Bundle from Store A appear on Store B's Classic Mug.

5. Autopublish

Only published reviews are shared across the store group. A review's published state is decided by the originating store's autopublish settings and moderation actions.

Once published on its originating store, the review can appear on supported widgets/pages for matching products in other stores in the group automatically — the receiving stores' autopublish settings don't apply to shared reviews.

To moderate a shared review, do so from the store where it was originally collected.


Considerations

  • Each store belongs to only 1 store group at a time. A store group can include many stores, but a single store can't be part of multiple store groups.


Set up cross-store review syndication

Available on the Awesome plan

Before you begin

Ensure the following before connecting your stores:

  • All stores are on the Awesome plan.

  • Products across all stores have the same variant SKUs.

  • The number of variants for each product is consistent.

Step 1: Create the store group

To create a store group:

  1. From the Judge.me admin of the store you want to share reviews from, go to Settings > Import reviews > Import from another store > Sync reviews with another active Shopify store.

  2. In the Sync reviews section, click Create a new group.

  3. Copy the token that appears; this will be used to connect other stores.

Step 2: Join the store group from another store

To join an existing store group:

  1. Log out of the current store or open the 2nd store in a new browser session.

  2. From your Judge.me admin of the store you want to share reviews with, go to Settings > Import reviews > Import from another store > Sync reviews with another active Shopify store.

  3. In the Sync reviews section, in the Or join an existing group field, paste the token you copied from Step 1.

  4. Click Join group.

Once connected, your stores will appear under Stores in this group, and sharing will begin automatically. The process may take time depending on how many products you have.


Leave a store group

Leave a store group manually

Available on the Awesome plan

You can leave a store group at any time:

  1. From the Judge.me admin of the store you want to remove from the store group, go to Settings > Import reviews > Import from another store > Sync reviews with another active Shopify store.

  2. In the Sync reviews section, click Leave group.

Once you leave:

  • Reviews collected on this store will no longer appear on the other stores in the store group.

  • Reviews from the other stores will no longer appear on this store.

A store downgrades to the Free plan

If any store in the store group downgrades from the Awesome plan to the Free plan:

  • The downgraded store is removed from the store group.

  • Reviews collected by that store will no longer appear on the other stores in the store group.

  • Reviews from the other stores will no longer appear on the downgraded store.

To restore review sharing, you can upgrade the store back to the Awesome plan and rejoin the store group. Once the store is back in the group, past published reviews will be shared again automatically.

A store closes or uninstalls Judge.me

If a store in the store group closes down or uninstalls the Judge.me app:

  • The closed/uninstalled store is removed from the store group.

  • Reviews collected by that store will no longer appear on the other stores in the store group.

  • Reviews from the other stores will no longer appear on the closed/uninstalled store.


Resources

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