Available on the Awesome plan
Unlock AI-generated review summaries to boost conversions with a 15-day free trial.
AI-powered product review insight give shoppers a quick snapshot of what customers are saying about a product, without the need to scroll through every review. These summaries, keywords, review highlights, and review sentiments increase trust and reduce hesitation, especially for new or undecided customers.
How it looks
The AI product review insights in the Review Widget include one or more of the following section, each can be turned on or off independently:
AI product review summary, which includes these key visual elements by default:
The "Customers say" title
The main AI product review summary paragraph
The "AI-powered review summary based on recent customer reviews" disclaimer text
Review keywords and sentiments, which includes these key visual elements by default:
The "Customers say" title
The "AI-powered review summary based on recent customer reviews" disclaimer text
Up to 5 keyword chips, each showing a topic name and a sentiment indicator (👍 positive, — neutral, 👎 negative)
Review highlights, which includes these key visual elements by default:
The "Review highlights" title
1 short positive quote from a real customer review
A link icon (›) linking to the source review the quote was taken from
Clicking the review highlight opens the full review in a popup.
How it works
Here's how AI product review insights works when enabled:
Once a product has at least 5 published reviews, AI will analyze up to 100 of the most recent published reviews for that product, including imported reviews.
AI then creates:
AI product review summary – A short summary in English, highlighting common themes or sentiments from those reviews.
Review keywords and sentiments – Keywords and (a small set of recurring topics, e.g. fit, quality, shipping) and sentiment on those keywords (positive, negative, or neutral)
Review highlights – one short, positive quote in English taken from a real review
You can enable the summary, keywords and sentiments, and highlight separately. They will show in the header of the Review Widget of that product page.
AI review insights are refreshed automatically every 30 days. Newly eligible products (for example, those that reach five reviews) will be included in the next cycle. If you disable the AI product review summary and then re-enable it, the same summary will be shown unless more than 30 days have passed since the last update.
Considerations
AI product review insights are only available in the Review Widget (new version).
The AI product review summary, review keywords and sentiments, and review highlights cannot be edited.
The AI-powered review summary based on recent customer reviews disclaimer text is a system label and cannot be edited or customized.
If you enable the multi-language widgets:
The AI product review summary and the review highlight (in English) will be translated accordingly.
The review keywords and sentiments only show when the Review Widget is in English.
For products in a product group or cross-store syndication:
The AI product review summary and the review highlight will show in the Review Widget as normal, but they are only generated from reviews for that one product, not the shared reviews.
The review keywords and sentiments won't show in the Review Widget.
AI product review summary
Enable AI product review summary
Available on the Awesome plan
To show AI product review summary in the Review Widget:
From your Judge.me admin, go to Settings > Widgets > Review Widget.
Scroll down and open the Widget header section.
In that section, scroll down to AI review insights.
Click the checkbox next to Show product review summary.
Click Save.
Customize the AI product review summary section
1. Background color
Available on the Awesome plan
To add a background color to the AI review summary section in the Review Widget:
From your Judge.me admin, go to Settings > Widgets > Review Widget.
Scroll down and open the Widget header section.
In that section, scroll down to AI review insights.
Click the checkbox next to Show product review summary.
Click the checkbox next to Show summary text background (This setting is only available when Show product review summary is enabled).
Click Save.
Here's how the AI product review summary looks in the Review Widget:
With a background color:
Without a background color:
2. Title
Available on the Awesome plan
To change the "Customers say" title of the AI product review summary:
From your Judge.me admin, go to Settings > Widgets > Review Widget.
Scroll down and open the Text section.
In the AI product review summary title field, edit the default "Customers say" texts (This setting is only available when Show product review summary is enabled).
Click Save.
As this title is also used in the Review keywords and sentiments section, updating it will apply to both sections.
Review keywords and sentiments
Enable review keywords and sentiments
Available on the Awesome plan
To show the review keywords and their sentiments in the Review Widget:
From your Judge.me admin, go to Settings > Widgets > Review Widget.
Scroll down and open the Widget header section.
In that section, scroll down to AI review insights.
Click the checkbox next to Show review keywords and sentiment.
Click Save.
Customize the review keywords and sentiments section
Available on the Awesome plan
By default, the positive sentiment icon (👍) is green and negative sentiment icon (👎) is red. But, you can display them in a light grey color instead.
To show the sentiment icons in light grey:
From your Judge.me admin, go to Settings > Widgets > Review Widget.
Scroll down and open the Widget header section.
In that section, scroll down to AI review insights.
Click the checkbox next to Show review keywords and sentiment.
Click the checkbox next to Show sentiment markers in lighter colour (This setting is only available when Show review keywords and sentiment is enabled).
Click Save.
Review highlights
Enable review highlights
Available on the Awesome plan
To show the review highlights in the Review Widget:
From your Judge.me admin, go to Settings > Widgets > Review Widget.
Scroll down and open the Widget header section.
In that section, scroll down to AI review insights.
Click the checkbox next to Show review highlights.
Click Save.
Customize the review highlights section title
Available on the Awesome plan
To change the "Review highlights" title of the review highlights section:
From your Judge.me admin, go to Settings > Widgets > Review Widget.
Scroll down and open the Text section.
In the Review highlights title field, edit the default "Review highlights" texts (This setting is only available when Show review highlights is enabled).
Click Save.
Resources
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