Available on the Awesome plan
AI-powered review insight give shoppers a quick snapshot of what customers are saying about your products and your store, without the need to scroll through every review. These summaries, keywords, review highlights, and review sentiments increase trust and reduce hesitation, especially for new or undecided customers.
How it looks
The AI review insights in the Happy Customers Widget include one or more of the following section, each can be turned on or off independently:
AI review summary, which includes these key visual elements by default:
The "Customers say about this store" title
The main AI review summary paragraph
The "AI-powered review summary based on recent customer reviews" disclaimer text
Review keywords and sentiments, which includes these key visual elements by default:
The "Customers say about this store" title
The "AI-powered review summary based on recent customer reviews" disclaimer text
Up to 5 keyword chips, each showing a topic name and a sentiment indicator (👍 positive, — neutral, 👎 negative)
Review highlights, which includes these key visual elements by default:
The "Review highlights" title
Up to 3 short positive quotes from real customer reviews
A link icon (›) linking to the source review the quote was taken from
Clicking the review highlight opens the full review in a popup.
How it works
Here's how AI review insights works when enabled:
AI will analyze up to 500 of the most recent published product and store reviews, including imported reviews.
AI then creates:
AI review summary – A short summary in English, highlighting common themes or sentiments from those reviews.
Review keywords and sentiments – Keywords and (a small set of recurring topics, e.g. fit, quality, shipping) and sentiment on those keywords (positive, negative, or neutral)
Review highlights – up to 3 short, positive quotes in English taken from real reviews
You can enable the summary, keywords and sentiments, and highlight separately. They will show in the header of the Happy Customers Widget.
AI review insights are refreshed automatically every 30 days. If you disable the AI review summary and then re-enable it, the same summary will be shown unless more than 30 days have passed since the last update.
Considerations
AI review insights are only available in the Happy Customers Widget (new version).
The AI review summary, review keywords and sentiments, and review highlights cannot be edited.
The AI-powered review summary based on recent customer reviews disclaimer text is a system label and cannot be edited or customized.
If you enable the multi-language widgets:
The AI review summary and the review highlight (in English) will be translated accordingly.
The review keywords and sentiments only show when the Happy Customers Widget is in English.
If you enable cross-store syndication:
The AI review summary and the review highlight will show in the Happy Customers Widget as normal, but they are only generated from reviews for the store that it's showing on, not the shared reviews.
The review keywords and sentiments won't show in the Happy Customers Widget.
If you selected Current collection as the review type for a Happy Customers Widget block, the review keywords won't show in that Happy Customers Widget block.
AI review summary
Enable AI review summary
Available on the Awesome plan
To show AI review summary in the Happy Customers Widget:
From your Judge.me admin, go to Settings > Widgets > Happy Customers Widget.
Scroll down and open the Widget header section.
Scroll down to AI review insights.
Click the checkbox next to Show store review summary.
Click Save.
Customize the AI review summary block
1. Background color
Available on the Awesome plan
To add a background color to the AI review summary block in the Happy Customers Widget:
From your Judge.me admin, go to Settings > Widgets > Happy Customers Widget.
Scroll down and open the Widget header section.
Scroll down to AI review insights.
Click the checkbox next to Show summary text background (this setting is only available when Show store review summary is enabled).
Click Save.
Here's how the AI review summary block looks in the Happy Customers Widget:
With a background color:
Without a background color:
2. Title
Available on the Awesome plan
To change the "Customers say about this store" title of the AI review summary block in the Happy Customers Widget:
From your Judge.me admin, go to Settings > Widgets > Happy Customers Widget.
Scroll down and open the Text section.
In the AI store review summary title field, edit the default "Customers say about this store" texts (this setting is only available when Show store review summary is enabled).
Click Save.
Review keywords and sentiments
Enable review keywords and sentiments
Available on the Awesome plan
To show the review keywords and their sentiments in the Happy Customers Widget:
From your Judge.me admin, go to Settings > Widgets > Happy Customers Widget.
Scroll down and open the Widget header section.
In that section, scroll down to AI review insights.
Click the checkbox next to Show review keywords and sentiment.
Click Save.
Customize the review keywords and sentiments section
Available on the Awesome plan
By default, the positive sentiment icon (👍) is green and negative sentiment icon (👎) is red. But, you can display them in a light grey color instead.
To show the sentiment icons in light grey:
From your Judge.me admin, go to Settings > Widgets > Happy Customers Widget.
Scroll down and open the Widget header section.
In that section, scroll down to AI review insights.
Click the checkbox next to Show review keywords and sentiment.
Click the checkbox next to Show sentiment markers in lighter colour (This setting is only available when Show review keywords and sentiment is enabled).
Click Save.
Review highlights
Enable review highlights
Available on the Awesome plan
To show the review highlights in the Happy Customers Widget:
From your Judge.me admin, go to Settings > Widgets > Happy Customers Widget.
Scroll down and open the Widget header section.
In that section, scroll down to AI review insights.
Click the checkbox next to Show review highlights.
Click Save.
Customize the review highlights section title
Available on the Awesome plan
To change the "Review highlights" title of the review highlights section:
From your Judge.me admin, go to Settings > Widgets > Happy Customers Widget.
Scroll down and open the Text section.
In the Review highlights title field, edit the default "Review highlights" texts (This setting is only available when Show review highlights is enabled).
Click Save.
