State Of Trust Data Report: Lesson From 500,000+ Ecommerce Brands

What you'll learn from this webinar:

This on-demand webinar dives into the data behind customer trust and satisfaction, using insights from over 500,000 ecommerce brands. Recorded live at Growth Unlocked: The Summit, the session goes beyond surface-level star ratings to reveal what actually shapes customer sentiment and long-term trust.

You’ll learn why perceived value has a stronger impact on customer satisfaction than service or delivery, and why product excellence contributes twice as much to customer happiness compared to delivery improvements. The session also uncovers common “hidden killers” of trust, such as billing issues and high-effort returns, that quietly damage customer relationships.

In addition, the speakers explain why price complaints often signal deeper problems and how using contextual benchmarks by product category and region can help set realistic expectations for delivery and support.

Led by Sylvester Juwe (Head of Data), Fabrizio Assabese (Chief Growth Officer), and Anna Popova (Head of Product) at Judge.me, this session is packed with practical, data-backed insights to help you build stronger trust at scale.