Comparisons
5.0
(
40000
+ reviews)
Built for Shopify
What merchants say about Judge.me and Trustpilot
Why Shopify stores choose Judge.me over Trustpilot
Review collection limits. Unlimited vs capped
Judge.me lets you collect unlimited reviews on every plan. Trustpilot caps review invites at 200-5,000 per month, and these limits apply to both business and product reviews combined. Growing stores hit these caps fast.
Data ownership.
Full export vs lock-in
Judge.me lets you export all reviews anytime. Trustpilot doesn't allow exports, and you cannot close your Trustpilot.com profile even if you cancel. Your reviews stay on their platform forever.
Platform architecture. Built for eCommerce vs adapted to it
Judge.me was designed for Shopify online stores selling products. Product variant grouping, cart integrations, discount codes—every feature assumes eCommerce. Trustpilot was built for service companies and added product reviews later as an optional module.
Customer support.
24/7 on all plans vs tiered access
Judge.me offers 24/7 support with 40-second average response on free and paid plans. Trustpilot's support quality varies by plan—higher tiers get priority
Merchant ratings: 5.0/5 stars vs 1.9/5
Judge.me has over 40,000 reviews on the Shopify App Store, with a 5.0 out of 5 rating, making it the most and best reviewed product reviews app on Shopify. Trustpilot has just over 150 reviews and a 1.9 out of 5 rating, which suggests it performs poorly for Shopify stores.
Pricing model.
Flat, fair price vs scaling
Judge.me is free or costs $15/month whether you process 100 orders or 10,000 orders. Trustpilot's pricing scales with order volume - as you grow, you pay more and upgrade tiers to avoid review caps, and product reviews add-on is an additional cost.
Everything you need,
at a flat, fair price
$15
$599
Trustpilot Premium plan (not including product reviews)
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