Available on the Free plan
At Judge.me, we've made it simple to share your reviews and star ratings between our platform and the Shopify's Shop app (also known as Shop Pay).
This integration helps you boost conversions and revenue by showcasing valuable social proof on this mobile-first channel. Plus, you won't have to start from scratch; your existing reviews and ratings can be leveraged on Shop.
Sync reviews from Judge.me to Shop app
How reviews are synced to Shop app
Here’s what the review syncing process to Shop looks like:
You receive and publish a new product review.
We push the raw review content (without any censorship for personal identifiable information (PII) or profanity) to Shopify metaobjects.
Shop checks your reviews to ensure that they meet the following requirements before displaying them on Shop:
The review meets all of Shop's eligibility requirements.
Reviews must be linked in metaobjects to a verified customer with a Customer ID, Order ID, and Product ID.
The review doesn't include non-English language code.
Reviews that have been migrated between app review partners using a CSV, or that are uploaded from a CSV aren't eligible to display in Shop.
Which reviews are synced to Shop App
While we can’t guarantee which reviews Shop App will accept, we do know that these reviews are always excluded by Shop App:
The review is imported from any sources, including:
The review is synced from:
The review is submitted via:
Display Judge.me reviews in Shop app
To sync Judge.me reviews to Shop App:
From your Shopify admin, go to Settings > Apps and sales channels.
Click Shop > Open sales channel > Settings.
Scroll down to the Shop reviews section.
Enable “Display reviews from partner apps in the Shop app".
You can check the number of reviews from Judge.me that are published to your Shop Store from the Reviews page of the Shop channel.
If you decide to uninstall Judge.me, please contact Shopify customer support to make any adjustments to your existing Judge.me reviews in Shop App.
Sync reviews from Shop App to Judge.me
Display Shop app reviews in Judge.me
The integration between Shop App and Judge.me is enabled by default. This means:
Shop App reviews are automatically synced and published on Judge.me.
All Shop App reviews on Judge.me will display a Verified by Shop badge (This badge is only available in English).
To manage your Shop app x Judge.me sync:
From your Judge.me admin, go to Settings > Import reviews.
Scroll down to the Sync Reviews section.
Next to Shop App, click the Show settings dropdown.
By default, "Syndicate reviews collected via the Shop app to Judge.me (Recommended)" is selected.
Select "Disable" if you want to stop syncing reviews from Shop app.
Click Save.
Manage Shop App reviews in Judge.me
What you can do
You can display Shop app reviews on your widgets, including pinning them on the Review Widget and featuring them in Reviews Carousel.
You can also reply to reviews collected via Shop App:
From your Judge.me admin, go to Reviews.
Find the review collected with the Shop App source and click the Reply icon on the right.
Click Continue to see the review in Shop.
Enter your reply and click Send reply.
Once submitted, your reply in the Shop App will also appear as a public reply in Judge.me. If the customer edits their review in the Shop App, your reply will be unpublished.
What you cannot do
You can't edit, move, or unpublish reviews collected via the Shop App individually.
If you need to remove these reviews, you can disable the syndication, which will remove all Shop App reviews in Judge.me.
Customers can edit or delete reviews they left via the Shop App. For more details, you can refer to Shopify’s official help article here.
We also don't send admin notifications and coupons for Shop App reviews as they are submitted via the Shop mobile app and are managed separately from product and store reviews submitted on your website.