Available on the Free plan
We've made it simple to share your reviews and star ratings with Shopify’s Shop app (also known as “Shop” or “Shop Pay”) — and also bring Shop app reviews back into Judge.me.
This two-way sync works in two directions:
From Judge.me to Shop app: your existing reviews and star ratings can be displayed on your Shop product listings to boost conversions on this mobile-first channel.
From Shop app to Judge.me: reviews submitted by customers in the Shop app will sync into Judge.me as Shop App reviews, so you can display them alongside your other product reviews.
This integration helps you maximize social proof across both platforms without starting from scratch.
Sync reviews from Judge.me to Shop app
How it works
Here’s how the reviews from Judge.me are synced to Shop app:
Judge.me pushes all reviews to Shopify as metaobjects — including published, hidden, and archived reviews. We sync the raw review content as-is (no censorship for PII or profanity).
Shop checks every synced review against Shopify’s eligibility requirements for both partner app–collected reviews and general Shop review guidelines.
Reviews that meet these eligibility requirements will then be displayed in the Shop app.
Review eligibility requirements
Shop evaluates every review that Judge.me syncs to metaobjects and only displays reviews that meet all of Shopify’s eligibility criteria. These include:
The review meets all of Shopify’s content and policy requirements:
It abides by Shop's Prohibited behaviors and content policies.
It is directly related to the product purchased.
It doesn't contain ads, links, or promotional content.
It has a rating between 1 and 5, and contains an author display name.
It isn't submitted by someone with a conflict of interest.
There is only one review for a product per purchase.
It is authentic, and isn't artificially created by a bot or other automation.
It doesn't contain false, misleading, or inaccurate information.
The review is linked in metaobjects to a verified customer with a Customer ID, Order ID, and Product ID.
The review uses an English language code.
The review wasn’t imported or migrated using a CSV.
While we can’t guarantee which reviews Shop app will accept, based on the requirements above, we know that these reviews are always excluded by Shop app:
The review is hidden or archived.
The review is a store review.
The review is imported from any sources, including:
The review is synced from:
The review is submitted via:
Display Judge.me reviews in Shop app
To show qualified Judge.me reviews in Shop app:
From your Shopify admin, go to Sales channels > Shop.
Go to Settings.
Scroll down to the Reviews from Partner apps section.
Click the checkbox next to "Display reviews from partner apps in the Shop app".
Note:
This setting only controls whether Judge.me reviews are displayed in the Shop app. It does not affect whether Shop App reviews will still sync into Judge.me.
To see the number of reviews from Judge.me that are published to your Shop:
From your Shopify admin, go to Sales channels > Shop.
Go to Reviews.
There, you’ll see the total number of Judge.me reviews that Shop has accepted and published.
If you decide to uninstall Judge.me, please contact Shopify customer support to make any adjustments to your existing Judge.me reviews in Shop app.
Sync reviews from Shop app to Judge.me
How it works
Here’s how we sync the reviews from Shop app:
Shop pushes all reviews customers submit through the Shop mobile app to Shopify as metaobjects.
We will sync and show these reviews in Judge.me as Shop app reviews.
Synced Shop app reviews are automatically published with a Verified by Shop badge (This badge is only available in English).
What you can and can't do with reviews synced from Shop app
With the reviews synced from Shop app, you can:
Display them on your widgets, including pinning them on the Review Widget and featuring them in Reviews Carousel.
Reply to the reviews in Shop app, which will be synced to Judge.me as a public reply.
You can't edit, move, or hide/archive reviews collected via the Shop app individually.
If you need to remove these reviews, you can disable the sync from Shop app to Judge.me, which will remove all Shop App reviews in Judge.me.
Customers can edit or delete reviews they left via the Shop App. For more details, you can refer to Shopify’s official help article here.
Reviews synced from Shop app are not included in the Product Ratings feed for Google Shopping.
We also don't send admin notifications and generate coupons for Shop app reviews as they are submitted via the Shop mobile app and are managed separately from product and store reviews submitted on your website.
Display Shop app reviews in Judge.me
The integration to sync reviews from Shop app to Judge.me is enabled by default.
To manage the review sync from Shop app to Judge.me:
From your Shopify admin, go to Apps > Judge.me Reviews > Settings.
Go to Integrations.
Search for "Shop".
Scroll down and open the Shop integration card at the bottom.
In the Shop app syndication section, choose one of the following options:
"Syndicate reviews collected via the Shop app to Judge.me (Recommended)" to enable the sync from Shop app.
"Disable" to disable the sync from Shop app.
Click Save.
Note:
This setting only controls whether Shop app reviews are synced to Judge.me. It does not affect whether Judge.me reviews will show in Shop app.
"Verified by Shop" badge color
To change the color of your Verified by Shop badge in all reviews:
From your Shopify admin, go to Apps > Judge.me Reviews > Settings.
Go to Integrations.
Search for "Shop".
Scroll down and open the Shop integration card at the bottom.
In the Shop app syndication section, open the “Verified by Shop” badge color dropdown and choose "Dark" or "Light".
Click Save.
Reply to Shop app reviews
To reply to reviews synced from Shop App:
From your Shopify admin, go to Apps > Judge.me Reviews > Reviews.
In the ★ Reviews tab, click the Search and filter icon (🔍︎☰) on the right.
Click Add filter + on the left and select Source.
Scroll down and click the checkbox next to "Shop App".
Click the Reply icon on the right on the review you want to reply.
Click Continue to see the review in Shop.
Enter your reply and click Send reply.
Once submitted, your reply in the Shop app will also appear as a public reply in Judge.me.
If the customer edits their review in the Shop App, your reply will be unpublished in Judge.me.