Available on the Free plan

The Admin Notifications settings let you control where and how notifications are sent.

Types of admin notifications

The admin notifications include:

Recipients for admin notifications

To add more email addresses or to change the email addresses that we should send the admin notifications to:

From your Judge.me admin, go to Settings > Admin notifications.
In the Admin notification emails field, enter up to 3 email addresses separated by commas. For example: storeowner@example.com, support@example.com, teamlead@example.com .
Click Save.

To receive an email notification when a new review is submitted:

From your Judge.me admin, go to Settings > Admin notifications.
In the Admin notifications section, click the checkbox next to "Notify me when a new review is created".
Click Save.

To receive the notifications for negative review at a different email address than the admin notification emails:

From your Judge.me admin, go to Settings > Admin notifications.
Scroll down to the Negative review notifications section.
Open the Negative review star rating dropdown.
Select the threshold for what counts as a negative review:
- "No review is negative"
- "2 stars or less"
- "3 stars or less"
- "4 stars or less"
- "All reviews are negative"
Click the checkbox next to "Receive negative review notifications at a different email".
In the Negative review notifications email field, enter up to 3 email addresses separated by commas. For example: storeowner@example.com, support@example.com, teamlead@example.com .
Click Save.

Here's an example of a review notification email:

From email	support@judge.me
Subject	John Doe left a 5 star review for 'Sample Product Name' Order #1234
Content	John Doe, left the following 5 star review for the product Sample Product Name, Order #1234: Run small too small , need to exchange We will attach the verified buyer badge because this review results directly from one of our review requests. To curate this review, please click here. P.S. You can contact the reviewer via john.doe@example.com or by replying directly to this email. Kind regards, Judge.me Team To stop receiving Review Notification emails, click here or disable the notification in the app's settings > Review Request tab > Admin Notifications box.

Review notification emails are system-generated emails. Their content and wording can’t be customized.

To receive an email notification when a new question is submitted:

From your Judge.me admin, go to Settings > Admin notifications.
In the Admin notifications section, click the checkbox next to "Notify me when a new question is posted".
Click Save.

I didn't receive any email notifications for new reviews

If you see new reviews in your dashboard but didn't receive email notifications:

Check if you've enabled "Notify me when a new review is created".
Check your spam or junk folder in case the email was filtered.
Confirm that your email address is listed correctly under Admin notification emails.
Try adding a different email address (e.g. a personal Gmail) to see if the issue is specific to an email address or domain.