The Admin Notifications settings let you control where and how notifications are sent.
Receivers for admin notifications
To add more email addresses or to change the email addresses that we should send the admin notifications to:
From your Judge.me admin, go to Settings > Admin notifications.
In the Admin notification emails field, enter up to 3 email addresses separated by commas. For example:
storeowner@example.com, support@example.com, teamlead@example.com.Click Save.
Email addresses set up here will also receive sample emails for review requests, coupons,...
Types of admin notifications
To choose the types of notifications you want to receive:
From your Judge.me admin, go to Settings > Admin notifications.
Enable any of the following options:
"Notify me when a new review is created":
Notifications will be sent for new web or email reviews.
To send notifications for negative reviews to a different email:
Enable "Receive negative review notifications at a different email".
Enter the email address (e.g. support@example.com).
Choose the threshold for what counts as a negative review:
"No review is negative"
"2 stars or less"
"3 stars or less"
"4 stars or less"
"All reviews are negative"
"Notify me when a new question is posted"
"Send me a copy of each email sent to customers"
Click Save.
Troubleshooting
If you see new reviews in your dashboard but didn't receive email notifications:
Check your spam or junk folder in case the email was filtered.
Confirm that your email address is listed correctly under Admin notification emails.
Try adding a different email address (e.g. a personal Gmail) to see if the issue is specific to an email address or domain.