Available on the Free plan
Looking to migrate from Loox to Judge.me? We’ve got you covered! This guide walks you through the free process of exporting your Loox reviews and importing them into Judge.me, ensuring a smooth transition so you can continue leveraging social proof on your store.
Considerations
Reviews imported from Loox will be selectively verified in Judge.me based on the verification data that meets our standards.
Imported reviews won’t appear in the Product Ratings feed for Google Shopping.
Unverified product reviews and Store reviews cannot be synced to TikTok Shop.
Import reviews from Loox to Judge.me
Step 1: Export reviews from Loox
To export reviews from Loox:
From your Shopify admin, go to Apps > Loox Reviews > Reviews.
In the Manage Reviews tab, click Export to .csv.
A CSV file containing your reviews will be downloaded to your computer.
If you experience any issues exporting your reviews from Loox, please contact their support for assistance.
Step 2: Import reviews to Judge.me
To import the reviews you exported from Loox to Judge.me:
From your Shopify admin, go to Apps > Judge.me Reviews > Settings.
Go to Import reviews.
Click the Import from apps button at the top.
Find "Loox" and click Import.
Upload the CSV file you exported from Loox.
Click the checkbox next to "Turn this on to verify reviews synced to Shopify by your previous review provider. For verified reviews, the original content and product link from Shopify will replace any edits in the file. You'll get an email when complete. Unverified reviews will be imported from the file." to mark qualified reviews as verified.
Click the checkbox next to "I confirm my reviews are genuine and I have permission to import them".
Click Import to start the process.
Step 3: Check the import result
Once you upload the review file, we process it in the background.
When the import is complete (usually within 5 minutes), you’ll receive an email with the results, sent to the address listed under your Admin notifications.
You can also view these results directly in the Reviews Import Log inside your Judge.me admin.
If your import succeeds
If your reviews are successfully imported:
To show your imported Product reviews on product pages, install the Star Rating Badge and Review Widget.
To show your imported Store reviews, set up the All Reviews Page and Floating Reviews Tab.
Since videos are not imported by default, if you have videos in your reviews, after the reviews have been imported, you can edit the reviews to upload your videos.
If your import fails
If, unfortunately, your reviews fail to import, check out this article to fix your CSV file and reimport the failed reviews.