Available on the Free plan
Manage photos and videos
1. Download a photo
To save a photo from the review to your computer:
From your Judge.me admin, go to Reviews.
Find the review that contains the photo you want to download.
If you use Google Chrome, right-click on the photo then select Save Image As.
Click Save to download the photo.
2. Hide a photo
To hide a photo from being shown in a review on your store:
From your Judge.me admin, go to Reviews.
Find the review that contains the photo you want to hide.
Hover over the photo thumbnail.
Click the eye-with-a-strike icon to hide the photo.
When a photo is hidden:
It appears blurred/faded in the Reviews dashboard.
To show the photo on your store again, hover over the faded image and click the eye icon (without a strike).
3. Download a video
To download a video from a review:
From your Judge.me admin, go to Reviews.
Find the review that contains the video you want to download.
Click the download icon under the video.
4. Hide a video
To hide a video from being shown in a review on your store:
From your Judge.me admin, go to Reviews.
Find the review that contains the video you want to hide.
Click the eye-with-a-strike icon under the video.
Add filters
Filters are available in the filter bar directly above the review list. To search your reviews instead, click the magnifying glass icon on the right. To remove your filters, click Clear all.
1. Filter by status
To see only reviews with a certain status (published, pending, or hidden):
From your Judge.me admin, go to Reviews.
In the filter bar above the review list, click Status.
Select one of the following options:
To Curate – to show reviews that are pending
Published – to show reviews that are published
Hidden – to show reviews that are hidden
Eligible (under Google Shopping) – to show reviews that are eligible to be included in the API Product Ratings feed for Google Shopping
To see your archived reviews:
Tip:
A review that is not published can be in any of three states: To Curate, Hidden, or Archived. To find every review that isn't published, make sure to check all three.
2. Filter by sources
To see reviews from certain sources:
From your Judge.me admin, go to Reviews.
In the filter bar above the review list, click Source.
Click the checkboxes next to the sources you want:
Email request (invited) – to show reviews collected from the review request emails sent by Judge.me
Judge.me review site – to show reviews collected from the Judge.me Reviews site
In-store widgets (organic): In-store widgets – to show reviews collected from widgets on your store (e.g. the Review Widget, All Reviews Page, or Floating Reviews Tab), and Customer accounts – to show reviews collected from Shopify customer accounts
Marketplaces: AliExpress, Amazon (imported using the Amazon Reviews Extractor extension), or Etsy (synced using the Etsy sync feature)
Manual requests: QR codes – to show reviews collected using QR codes, and Sharable links – to show reviews collected using review links
Import: Manual spreadsheet – to show reviews imported using a CSV file, and Review apps – to show reviews imported from other review apps
Integrations: Klaviyo (Review Request emails sent by Klaviyo), Pushowl (PushOwl push notifications), SMS, Shop App (Shop App syndication), Shopify Flow integration (e.g. Dondy), or Google Business (Google Business Profile sync)
3. Filter by ratings
To see reviews with specific ratings:
From your Judge.me admin, go to Reviews.
In the filter bar above the review list, click Rating.
Click the checkboxes next to the ratings you want:
1 Star – to show 1-star reviews
2 Stars – to show 2-star reviews
3 Stars – to show 3-star reviews
4 Stars – to show 4-star reviews
5 Stars – to show 5-star reviews
4. Filter by type
To see only reviews of a certain type:
From your Judge.me admin, go to Reviews.
In the filter bar above the review list, click Type.
Select one of the following options:
Rating only – to show reviews with only ratings
With replies – to show reviews with at least 1 public or private reply
Without replies – to show reviews that haven't been replied to
Includes pictures – to show reviews with at least 1 photo
Includes videos – to show reviews with at least 1 video
Verified reviews – to show reviews that have a Verified badge
Not verified – to show reviews that don't have a Verified badge
With personal information – to show reviews that include customer personal details such as names, phone numbers, or email addresses
With profanity – to show reviews that contain flagged profanity or inappropriate language
With Custom Forms – to show reviews that were submitted with answers from custom form questions (e.g., sizing, age, use case)
Note:
Currently, there's no filter to see only reviews with content.
To filter featured or pinned reviews, use the Tags filter instead.
5. Filter by detected language
To see reviews that have a specific detected language:
From your Judge.me admin, go to Reviews.
In the filter bar above the review list, click Language.
Select one of the following options:
Undetected – to show reviews whose language could not be detected
Any of the following languages – to show reviews in that detected language:
Arabic
Bulgarian
Croatian
Czech
Chinese
Danish
Dutch
English
Estonian
German
Greek
Finnish
French
Hebrew
Hungarian
Indonesian
Italian
Japanese
Korean
Lithuanian
Latvian
Malay
Norwegian
Polish
Portuguese
Romanian
Russian
Serbian
Slovak
Slovenian
Spanish
Swedish
Tagalog
Thai
Turkish
Ukrainian
Vietnamese
Other – to show reviews in non-supported languages
6. Filter by sentiment
To see reviews with specific sentiments:
From your Judge.me admin, go to Reviews.
In the filter bar above the review list, click Sentiment.
Click the checkboxes next to the sentiments you want:
Positive – to show reviews with a positive sentiment
Neutral – to show reviews with a neutral sentiment
Negative – to show reviews with a negative sentiment
7. Filter by topic
To see reviews with specific topics:
From your Judge.me admin, go to Reviews.
In the filter bar above the review list, click Topics.
Click the checkboxes next to the topics you want:
Product experience – to show reviews talking about the product experience
Store experience – to show reviews talking about the store experience
Packaging and delivery – to show reviews talking about packaging and delivery
Price and value – to show reviews talking about price and value
Returns and refunds – to show reviews talking about returns and refunds
8. Filter by date
To see reviews from a specific date:
From your Judge.me admin, go to Reviews.
In the filter bar above the review list, open the All time dropdown.
Select one of the following options:
Yesterday
Today
Last 7 days
Last 30 days
Last 90 days
Last 12 months
All time
Custom – to select a start date and an end date, then click Apply
9. Filter by tags
To see reviews with specific tags:
From your Judge.me admin, go to Reviews.
In the filter bar above the review list, click Tags.
Use the search box to find a tag, or click the checkboxes next to the tags you want:
Featured review — to show reviews featured for the Carousel
Pinned review on the Reviews Widget — to show pinned reviews
Any custom tags you've created (see Managing reviews with tags)
Other actions
1. View review ID
To find the review ID:
From your Judge.me admin, go to Reviews.
Find the review you want to check.
Click the 3-dot icon (...) on the right of the review.
Select View review details.
2. View linked order
For reviews that are tied to an order (e.g. reviews collected via the review request emails), you can find and view the linked order from the Reviews dashboard.
To view the linked order:
From your Judge.me admin, go to Reviews.
Find the review you want to check.
Click the 3-dot icon (...) on the right of the review.
Select View order in Shopify ↗️.
Note:
If you don't see the View order in Shopify option, it means the review isn't linked to any order.