You can share your Judge.me reviews on Instagram to highlight real customer experiences and build social proof.
In this article, we’ll show you how to connect your Instagram account, customize your push template, and share your reviews as posts in your Instagram account — both automatically and manually.
Considerations
Your Facebook and Instagram connection will expire automatically after 2 months due to Facebook’s access token policy. To keep sharing reviews without interruption, reconnect your Facebook and Instagram accounts in Judge.me at least once every 2 months.
Connect your Instagram account
To start sharing reviews on Instagram, first connect your Instagram account to Judge.me through your Facebook login.
Step 1: Link your Instagram account and Facebook page
Before you begin:
To link an Instagram account to your Facebook page, you must have a professional account on Instagram and Facebook access to a Page to manage linked accounts.
If you manage multiple Instagram accounts, log in to the one you want to connect before continuing. This ensures you link the correct account.
To link a business Instagram account to your Facebook page:
Log into Facebook, then click your profile photo in the top right.
Click See all profiles, then select the Page you want to switch into.
Click your profile photo in the top right again.
Click Settings & privacy > Settings.
In the menu on the left, scroll down to Linked accounts.
Click the > icon next to Instagram.
Click Connect account and follow the steps to connect your Facebook Page and Instagram account.
Step 2: Connect your Instagram account to Judge.me
To connect your Instagram account to Judge.me:
From your Judge.me admin, go to Settings > Social sharing.
In the Authentication section, under Facebook and Instagram login, click Manage.
Click Continue with Facebook then follow the steps to connect your Facebook Page and Instagram account.
Click Activate next to the Instagram account you want to connect.
Customize the Instagram push template (optional)
Available on the Awesome plan
You can edit the Instagram push template to control how your reviews appear when shared on Instagram.
To customize the Instagram push template:
From your Judge.me admin, go to Settings > Social sharing.
Scroll down to the Push Template section.
Go to the Instagram tab.
Adjust the push template to your likings.
For reviews without a photo, we will automatically use the product image in the post. For reviews with photos, you can choose whether to use the review image or the product image:
Under Reviews with photos, select:
"Include a photo of the review" to use the customer-uploaded photos
"Include the product image" to use the product image
Click Save.
Default Instagram push template:
{{ review_rating_emoji }} {{ review_rating }} star review from {{ reviewer_name }}: {{ review_title }}
{{ review_body }}
Link in bio
Variables you can use in the Instagram push template:
{{ reviewer_first_name }}
{{ reviewer_last_name }}
{{ reviewer_name }}
{{ review_rating_emoji }}
{{ review_rating }}
{{ review_title }}
{{ review_body }}
Share reviews to Instagram manually
Available on the Free plan
Once you've connected your Instagram account to Judge.me, to manually share a review as a post in your Instagram account:
From your Judge.me admin, go to Reviews.
Find the review you want to share.
Click the 3-dot icon (...) and select Share on social media.
Select Instagram.
A pop-up will appear showing the Instagram push template. You can edit the text for this specific post (e.g. add hashtags, mentions, or emojis) or leave it as is if you’re happy with the template content.
Click Publish post to share the review on Instagram.
Share reviews to Instagram automatically
Available on the Awesome plan
Once you've connected your Instagram account to Judge.me, to automatically share new reviews as posts in your Instagram account:
From your Judge.me admin, go to Settings > Social sharing.
Scroll down to the Automatic push criteria section.
Select "Enable automatic social push".
In the Choose percentage of new reviews to post field: enter the percentage of new reviews to share automatically (0-100).
In the Minimum review rating dropdown, choose from the following options:
"All reviews"
"2 stars"
"3 stars"
"4 stars"
"5 stars"
Check the box next to "Only post reviews with photos" if you only want to share reviews with photos.
Check the box next to "Only post reviews from verified buyers" if you only want to share reviews from verified customers.
In the Time interval dropdown, set how long to wait before sharing another review post:
"Right away"
"Every 30 minutes"
"Every 1 hour"
"Every 3 hours"
"Every 6 hours"
"Every 12 hours"
"Every 24 hours"
Click Save.
The same reviews will be automatically shared to your connected Facebook page as well.
To stop sharing reviews to Facebook and Instagram:
From your Judge.me admin, go to Settings > Social sharing.
Scroll down to the Automatic push criteria section.
Select "Disabled".
Click Save.
Troubleshoot
Authentication section stuck on loading
Authentication section stuck on loading
When connecting your Instagram account to Judge.me, if you see a loading icon instead of the Continue with Facebook button, you can access the setting via this link instead https://app.judge.me/settings/integration_settings?app=facebook-and-instagram&redesign=1.
The media is not ready for publishing, please wait for a moment
The media is not ready for publishing, please wait for a moment
When sharing reviews to Instagram manually, if you run into this error message "The media is not ready for publishing, please wait for a moment":
It means Instagram is still processing the image or video attached to your review at the time of publishing. As a result, the review can’t yet be shared to Instagram.
While there’s no direct fix for this error, you can wait a few minutes and then try clicking Publish post again. This creates a new upload to Instagram (not a continuation of the previous one) and usually goes through successfully if Instagram has finished processing the media this time.
If the retry still fails, consider copying and pasting the review text and image/video from Judge.me into your post manually.