Available on the Free plan
Considerations
We generally don’t recommend exporting and re-importing the reviews in the same store. This can easily cause duplicates or confuse which product the review originally referred to.
If you're looking to transfer all reviews from one product to another for example, consider using Product Groups instead, which allow you to show the same reviews on multiple products without moving or duplicating them.
CSV exports are limited to 100,000 reviews per file. If your store has more reviews than this, the export will include only the first 100,000 — the rest won't be included.
Workaround: To export all reviews, use filters (e.g. by product or date range) to create smaller batches. You can also use the Judge.me API to retrieve all reviews programmatically.
Export reviews by status
To export your reviews by status:
From your Judge.me Reviews app, go to Reviews.
Click Export on the top right.
Select one of the following options:
Export all reviews — every review in one file, whether published, hidden, pending or archived, with a status column for each review
Export published reviews — published reviews only
Export hidden reviews — hidden and pending reviews, not archived ones
Export archived reviews — archived reviews only
Export specific reviews
Export selected reviews
To export any reviews of your choice:
From your Judge.me admin, go to Reviews.
Select the reviews you want to export.
Click the Export reviews button at the bottom
Export reviews from a specific product
To export all reviews from any specific product:
From your Judge.me admin, go to Settings > Product management.
Find the product you want and click on it to open the product detail page.
In the product details section at the top, click the 3-dot icon (...) on the right.
Select Export reviews.
Export reviews for a specific timeframe
To export reviews based on the submitted date:
From your Judge.me admin, go to Reviews.
Click the arrow down icon (⏷) next to the Created header.
Select from the following presets:
Yesterday
Today
Last 7 days
Last 30 days
Last 90 days
Last 12 months
Last 3 years)
or select Custom to set a specific Starting and Ending date.
Click Apply. That should give you all the published and hidden reviews for that timeframe.
Bulk select all these reviews and click Export reviews at the bottom.
The export file
If you export fewer than 100 reviews, the file downloads to your computer right away.
If you export 100 reviews or more, we prepare the file in the background, then email you a download link. The email goes to the addresses in your Admin notifications setting.
From email | |
Subject | Your exported csv is just one more click away! |
Content | Thank you for your patience! Here is the link to download your exported CSV file. Please note that the link will expire in: about 3 hours |
If you export from the Shopify mobile app, we always email the file, whatever the number of reviews.
What's included in the export file
The CSV file includes the following data for each review:
The title of the review
The body of the review
The rating of the review
The date the review was submitted
The source of the review
Whether the review is published, hidden or pending, in the curated column:
"ok" – published
"spam" – hidden
"not-yet" – pending, waiting for you to publish or hide it
The review status, in the status column, only in Export all reviews:
"Published", "Hidden" or "Pending" – the same as the curated column, for reviews that aren't archived
"Archived" – the review is archived, whatever its curated value
The customer's name
The customer's email address
Product ID
Product handle
A public reply to the review (if any)
The date when you replied to the review (if any)
All images in the review (if any)
The IP address of the customer (if any)
The location of the customer (if any)
The answer to your custom form questions (if any)
What's not included in the export file
The following data is not included in the export file:
Videos: Videos are not included in the export file. Instead, you can download the videos separately from the Reviews dashboard:
Phone numbers: Phone numbers aren't included, as we don't collect them from customers.
SKUs: SKU is not included in the export file. Instead, you can use the included Product ID and Product Handle to match with the product to find the SKU.
Order details: Order details (e.g. order ID, order date,...) are not included in the export file. Instead, you can use the included customer email addresses to match them with the orders.
Verified status: Verified status of the reviews are not included in the export file. Instead, you can infer the verified status from the included review source. For example, reviews with email-requested sources (email, sms, etc.) are verified buyers, while imported sources are not.
Review tags: Review tags (e.g. "Featured", "Pinned", custom tags) are not included in the export file.
Reviews a customer asked to delete: These reviews aren't included in Export all reviews or Export archived reviews.
Troubleshoot
I didn't receive the export email
I didn't receive the export email
If you've requested a review export but never received the email with the file, it might be because:
The export email was filtered into your spam/junk folder.
You're checking a different inbox.
There was a delivery issue with the email address used for notifications
To make sure you receive the export email, try these steps:
Make sure you're checking the correct inbox:
The export is sent to the email address listed in your Judge.me admin notification setting. Verify that you're checking the right inbox for the email(s) listed there.
Check your spam/junk folder:
The export email might have been filtered by your email provider.
Try exporting again to a different email address:
From your Judge.me admin, go to Settings > Admin notifications.
Under Admin notification emails, enter up to 3 email addresses separated by commas. For example:
storeowner@example.com, support@example.com, teamlead@example.com.Click Save.
Return to the Reviews section and reinitiate the export.
I received the export email but can't download the reviews
I received the export email but can't download the reviews
If you click the download link in the export email that you received and it either doesn't work or shows the following error messages: "This XML file does not appear to have any style information associated with it. The document tree is shown below", "AccessDenied", or "Request has expired", Ii means that the export link has expired.
For security reason, all export links expire 3 hours after the export email is sent. If it's been more than 3 hours since you received the export email, the link will have been expired. You can go back to Reviews and reinitiate the export.
Resources:
Get your free trial:
Want to use your reviews beyond your store without exporting files? Try the Awesome plan free for 15 days to unlock Review Syndications and sync reviews to Google, Meta (Facebook & Instagram Shop), and TikTok Shop.
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