Available on the Free plan
Export all reviews
To export all of your reviews:
From your Judge.me admin, go to Reviews.
Click Export on the top-right corner.
Select from the following options:
"Export published reviews"
"Export hidden reviews"
"Export archived reviews"
Export specific reviews
Export selected reviews
To export any reviews of your choice:
From your Judge.me admin, go to the Reviews section.
Select the reviews you want to export.
Click the Export reviews button at the bottom.
Export reviews of a specific product
To export all reviews for any specific product:
Find the Product ID:
From your Judge.me admin, go to Settings > Product reviews groups.
Click the three-dot icon (...) on the right of the product you want.
Select View details.
Copy the Product ID displayed in the product details.
Find and export reviews using the Product ID:
From your Judge.me admin, go to Reviews.
In the Reviews dashboard, click the Search and filter icon (🔍︎☰) on the right.
Paste the Product ID you copied from Step 1 into the search bar.
That should give you all the published and hidden reviews for that product.
Bulk select all these reviews and click Export reviews at the bottom.
Export reviews for a specific timeframe
To export reviews based on the submitted date:
From your Judge.me admin, go to Reviews.
Click the arrow down icon (⏷) next to the Created header.
Select from the following presets:
Yesterday
Today
Last 7 days
Last 30 days
Last 90 days
Last 12 months
Last 3 years)
or select Custom to set a specific Starting and Ending date.
Click Apply.
That should give you all the published and hidden reviews for that timeframe.
Bulk select all these reviews and click Export reviews at the bottom.
Considerations
If you're looking to transfer all reviews from one product to another:
We generally don’t recommend exporting and re-importing the reviews. This can easily cause duplicates or confuse which product the review originally referred to.
Instead, please use a Product Group, which allows you to show the same reviews on multiple products without moving or duplicating them.
The export file
If you export fewer than 25 reviews, the file will be downloaded to your computer immediately.
If you export more than 25 reviews, we'll prepare the file in the background. Once the exported reviews are ready, we'll send you a notification to the email addresses listed in your Admin notifications setting.
From email | |
Subject | Your exported csv is just one more click away! |
Content | Thank you for your patience! Here is the link to download your exported CSV file.
Please note that the link will expire in: about 3 hours |
What's included in the export file
When you export reviews from Judge.me, the CSV file you receive will include the following data:
The title of the review
The body of the review
The rating of the review
The date the review was submitted
The status of the review:
"ok": the review is published
"spam": the review is hidden
"not-yet": the review is pending to be curated
The name of the reviewer
The email address of the reviewer
A public reply to the review (if any)
The date when you replied to the review (if any)
All images in the review (if any)
The IP address of the reviewer (if any)
The location of the reviewer (if any)
The answer to your custom form questions (if any)
What's not included in the export file
The following data is not included in the export file:
Videos: Videos are not exported. Instead, you can download them separately from the Reviews dashboard.
Phone numbers: Phone numbers are not included as we do not collect them from reviewers.
How to download review videos
To download a review video:
From your Judge.me admin, go to the Reviews section.
Locate the review with the video you want to download.
Click the download icon below the video.
Troubleshoot
I didn't receive the export email
I didn't receive the export email
Issue:
You've requested a review export but never received the email with the file
Why it happens:
You might not see the export email after exporting the reviews because:
The export email was filtered into your spam/junk folder.
You're checking a different inbox.
There was a delivery issue with the email address used for notifications
How to fix:
To make sure you receive the export email, try these methods:
1. Check your spam/junk folder
The export email might have been filtered by your email provider.
2. Make sure you're checking the correct inbox
The export is sent to the email address listed in your Judge.me admin notification setting. Verify that you're checking the right inbox for the email(s) listed there.
3. Try exporting again using a different email
From your Judge.me admin, go to Settings > Admin notifications.
Under Admin notification emails, enter up to 3 email addresses separated by commas. For example:
storeowner@example.com, support@example.com, teamlead@example.com.Click Save.
Return to the Reviews section and reinitiate the export.
I received the export email but can't download the reviews
I received the export email but can't download the reviews
Issue:
You received the export email, but when you click the download link in the email, it either doesn't work or shows an error.
Example of the error message:
"This XML file does not appear to have any style information associated with it. The document tree is shown below"
"AccessDenied"
"Request has expired"
Why it happens:
The export links expire 3 hours after the email is sent, so if you can't download the reviews using the link in the export email, it's likely that the link has expired.
How to fix:
If it's been more than 3 hours since you received the export email, the link has expired. You can go back to Reviews and reinitiate the export.