Available on the Free plan
Export all reviews
To export all of your reviews:
From your Judge.me admin, go to Reviews.
Click Export on the top-right corner.
Select from the following options:
"Export published reviews"
"Export hidden reviews"
"Export archived reviews"
Export specific reviews
Export any selected reviews
To export any reviews of your choice:
From your Judge.me admin, go to the Reviews section.
Select the reviews you want to export.
Click the Export reviews button at the bottom.
Export reviews for a specific product
To export all reviews for any specific product:
From your Judge.me admin, go to Settings > Product reviews groups.
Find the product you want, click the three-dot icon (⋮) next to it, and select View details.
Copy the Product ID displayed in the product details.
Go to the Reviews section in your Judge.me admin.
Paste the Product ID in the search bar. That should give you all the published and hidden reviews for that product.
Bulk select all these reviews and click Export reviews.
The export file
If you export fewer than 25 reviews, the file will be downloaded to your computer immediately.
If you export more than 25 reviews, we'll prepare the file in the background. Once the exported reviews are ready, we'll send you a notification to the email addresses listed in your Admin notifications setting.
From email | |
Subject | Your exported csv is just one more click away! |
Content | Thank you for your patience! Here is the link to download your exported CSV file.
Please note that the link will expire in: about 3 hours |
What's included in the export file
When you export reviews from Judge.me, the CSV file you receive will include the following data:
Column header | Description | Example |
title | Short headline for the review (if any) | Perfect Fit! |
body | Main review content | This shirt fits me perfectly. |
rating | Review rating: 1, 2, 3, 4, 5 | 5 |
review_date | Date of the review | 2024-11-05 16:38:18 UTC |
source | ||
curated | The status of the review:
| ok |
reviewer_name | Name of the reviewer | John Smith |
reviewer_email | Email address of the reviewer | |
product_id | 1234567891234 | |
product_handle | blue-t-shirt | |
reply | A public reply to the review (if any) | Thank you for your kind words! |
reply_date | The date when you replied to the review (if any) | 2024-11-06 16:38:18 UTC |
picture_urls | All images in the review (if any) | |
ip_address | The IP address of the reviewer (if any) | 34.203.165.149 |
location | The location of the reviewer (if any) | London |
metaobject_handle |
|
|
Your Question | The answer to your custom form questions (if any) | Column header: How did you find the taste of the product? Value: very sweet |
What's not included in the export file
The following data is not included in the export file:
Videos: Videos are not exported. Instead, you can download them separately from the Reviews dashboard.
Phone numbers: Phone numbers are not included as we do not collect them from reviewers.
How to download review videos
To download a review video:
From your Judge.me admin, go to the Reviews section.
Locate the review with the video you want to download.
Click the download icon below the video.
Considerations
If you're looking to transfer all reviews from one product to another, we generally don’t recommend exporting and re-importing the reviews. This can easily cause duplicates or confuse which product the review originally referred to. Instead, please use a Product Group, which allows you to show the same reviews on multiple products without moving or duplicating them.
Troubleshoot
I didn't receive the export email
I didn't receive the export email
Issue:
You've requested a review export but never received the email with the file
Why it happens:
You might not see the export email after exporting the reviews because:
The export email was filtered into your spam/junk folder.
You're checking a different inbox.
There was a delivery issue with the email address used for notifications
How to fix:
To make sure you receive the export email, try these methods:
1. Check your spam/junk folder
The export email might have been filtered by your email provider.
2. Make sure you're checking the correct inbox
The export is sent to the email address listed in your Judge.me admin notification setting. Verify that you're checking the right inbox for the email(s) listed there.
3. Try exporting again using a different email
From your Judge.me admin, go to Settings > Admin notifications.
Under Admin notification emails, enter up to 3 email addresses separated by commas. For example:
storeowner@example.com, support@example.com, teamlead@example.com.Click Save.
Return to the Reviews section and reinitiate the export.
I received the export email but can't download the reviews
I received the export email but can't download the reviews
Issue:
You received the export email, but when you click the download link in the email, it either doesn't work or shows an error.
Example of the error message:
"This XML file does not appear to have any style information associated with it. The document tree is shown below"
"AccessDenied"
"Request has expired"
Why it happens:
The export links expire 3 hours after the email is sent, so if you can't download the reviews using the link in the export email, it's likely that the link has expired.
How to fix:
If it's been more than 3 hours since you received the export email, the link has expired. You can go back to Reviews and reinitiate the export.