When importing product reviews into Judge.me using a CSV file, most reviews will upload smoothly. But sometimes, specific values or formats in your file might not meet our system’s requirements—causing some reviews to fail.

Don’t worry! Judge.me will email you a detailed error report if this happens. You can then fix the errors in your CSV and reimport only the failed reviews.

Issue:
The value in the product_id or product_handle column doesn’t match any product in your Shopify store. Judge.me can’t attach the review to a product that doesn’t exist.

How to fix it:
Use either the correct product_id or product_handle. If you're unsure where to get these values, see our guide:
👉 How to find your product ID and product handle

Issue:
The body column is empty. This is a required field, so reviews without content will be rejected.

How to fix it:
Make sure each row has at least one character in the body column. If you're importing from another app (like Loox or Yotpo), locate the column that contains the review text (e.g., review, comments, text) and map it to body.

Issue:
You exported reviews from Judge.me and tried to reimport them. These reviews already exist in Shopify’s Metaobjects, so duplicates are blocked.

How to fix it:

Issue:
The rating value is missing or not a valid whole number. Ratings must be 1, 2, 3, 4, or 5.

How to fix it:
Ensure all entries in the rating column are whole numbers between 1 and 5.

Issue:
The name in the reviewer_name column exceeds 100 characters.

How to fix it:
Keep names under 100 characters. If you leave this field blank, we’ll use “Anonymous” by default.

Issue:
Your CSV file is missing one or more required headers. Judge.me needs these to process each review correctly.

How to fix it:
Use our CSV import template to make sure all necessary headers are included. Required columns:

❌ Missing headers

✅ Required headers added