Available on the Free plan
Have reviews from Facebook, Instagram, offline sales, or personal connections? No problem! With Judge.me, you can quickly create and upload a properly formatted CSV file to showcase customer feedback on your store.
Why imported reviews aren't verified
Why imported reviews aren't verified
Imported reviews won't be verified in Judge.me since they don't provide verification data that meets our standards.
We uphold strict verification standards to ensure that Judge.me medals remain a powerful trust signal, which helps you:
Build stronger credibility with potential customers
Stand out from competitors with authentic social proof
Increase conversion rates through customer feedback
To maximize your impact:
Focus on collecting new verified reviews via Judge.me’s review requests to maintain strong medal performance.
Enable Review transparency badges to show customers where each review comes from and boost trust.
Before you import
To import reviews into Judge.me, you’ll first need to prepare a CSV file containing your reviews in the correct format.
Open our Google Sheet template and click Make a copy to start editing (or click here to download the sample file). This template includes all required columns and example values to guide you.
Fill in your reviews with this format:
Basic columns
Column header | Required | Description | Example |
title | No | Short headline for the review | Perfect Fit! |
body | Yes | Main review content (max 5000 characters) | This shirt fits me perfectly. |
rating | Yes | Review rating: 1, 2, 3, 4, 5 | 5 |
review_date | No | Date of the review in dd/mm/yyyy format
(If empty, we'll use the current date) | 24/12/2024 |
reviewer_name | No | Name of the reviewer
(If empty, we'll use "Anonymous") | John Smith |
reviewer_email | No | Email address of the reviewer | |
product_url | No | Link to the product page
(if your Product URL contains special characters like ™, please skip this column and refer to the product_id advanced column instead) | |
picture_urls | No | You can add up to 5 images per review:
|
Advanced columns
Our default template only includes the basic columns. You can add more information to your reviews by adding these advanced columns to your CSV file.
Column header | Required | Description | Example |
product_id | No | The ID of your product in your store | 1234567891234 |
product_handle | No | The unique handle of your product in your store | blue-t-shirt |
reply | No | A public reply to the review | Thank you for your kind words! |
reply_date | No | The date when you replied to the review, in dd/mm/yyyy format | 24/12/2024 |
ip_address | No | The IP address of the customer. We automatically calculate the location (city, country, country code) based on this IP address | 34.203.165.149 |
CFYour Question | No | To import answers to custom form questions (e.g., age, model, etc.), add 1 column for each question.
Each column should start with CF followed by the question text.
(Only text format is accepted) | Column header: CFHow old are you? Value:
Column header: CFWhat model did you buy? Value:
|
Special use cases
Leave product_url, product_id, and product_handle empty to import as Store reviews.
Considerations
Currently, it's not possible to import videos. As a workaround, you can first import the reviews, then edit the imported reviews to add videos.
From your Judge.me admin, go to Manage Reviews > Reviews dashboard.
Locate the review you want to add the videos.
Click the 3-dot icon (...) next to the review and select Edit review.
Upload your videos and click Save.
After uploading, it may take a few minutes for the video to show in the Reviews dashboard and on the storefront.
We can only import the reviews with Product ID, Product Handle, or Product URL. At the moment, it's not possible to import using SKUs.
See the steps for the new app design (coming soon)
See the steps for the new app design (coming soon)
Currently, it's not possible to import videos. As a workaround, you can first import the reviews, then edit the imported reviews to add videos.
From your Judge.me admin, go to Reviews.
Locate the review you want to add the videos.
Click the 3-dot icon (...) next to the review and select Edit review.
Upload your videos and click Save.
We can only import the reviews with Product ID, Product Handle, or Product URL. At the moment, it's not possible to import using SKUs.
Import your reviews to Judge.me
Once you've finished adding reviews to your file, download it to your computer:
From your Google Sheet screen, go to File > Download.
Select Comma Separated Values (.csv).
Then upload the file you just downloaded to Judge.me:
From your Judge.me admin, go to Manage Reviews > Reviews dashboard.
Click Import & sync reviews on the top right.
In Import reviews from the CSV file, select "Judge.me format".
Upload the file and click Import.
See the steps for the new app design (coming soon)
See the steps for the new app design (coming soon)
To upload the file you downloaded to Judge.me, follow these steps:
From your Judge.me admin, go to Settings > Import Reviews (under the Review Collection section).
Click Import from apps.
In the list of review apps, select Judge.me.
Upload the file and click Import.
Note:
You can upload your file in any of these formats: .csv, .xls, and .xlsx. But we typically recommend using CSV because it’s the most reliable format. CSV avoids formatting issues that can occur with Excel files, such as hidden characters, merged cells, or formula-based values.
After you import
The import will take around 5 minutes. Once it's finished, we will email you the results, including:
How many reviews were successfully imported
How many reviews failed to import, plus a CSV file of these failed reviews, and why they failed
You can also find this information in the app:
From your Judge.me admin, go to Manage Reviews > Reviews Dashboard.
Click the Import & sync reviews button.
Scroll down to Reviews import log.
See the steps for the new app design (coming soon)
See the steps for the new app design (coming soon)
To view your review import activity, follow these steps:
From your Judge.me admin, go to Settings > Import Reviews (under the Review Collection section).
Scroll down to the Reviews import log section.
If your import succeeds
To show your imported Product reviews on product pages, install the Star Rating Badge and Review Widget.
To show your imported Store reviews, set up the All Reviews Page and Floating Reviews Tab.
As videos are not imported by default, if you have videos in your reviews, after the reviews have been imported, you can edit the reviews to upload your videos.
If your import fails
If, unfortunately, your reviews fail to import, check out this article to fix your CSV file and reimport the failed reviews.
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