Available on the Free plan
Judge.me uses AI to automatically classify each review with a sentiment and one or more topics. This helps you quickly understand how customers feel and what they're talking about — and lets you filter or moderate reviews based on that classification.
How it works
When a new review is submitted, or an existing review is edited or updated, Judge.me's AI automatically generates a sentiment and assigns topics based on the review's written content (title and body).
Both show in your Reviews dashboard next to each review's rating.
Sentiment values: Each review is assigned one of:
Positive – shown as a green thumbs-up icon on the right of the rating
Neutral – shown as a grey dual-thumbs icon next to the rating
Negative – shown as a red thumbs-down icon next to the rating
No sentiment – the review didn't contain enough written content to classify (for example, rating-only reviews)
Topic values:
A review can be assigned up to 5 topics from this list:
Product experience – the review mentions the product itself
Store experience – the review mentions the shopping experience
Packaging and delivery – the review mentions packaging, shipping, or delivery
Price and value – the review mentions pricing or value for money
Returns and refunds – the review mentions returns, refunds, or exchanges
If the review doesn't contain enough written content, no topics are assigned.
Topics always show as an "N topic(s)" badge next to the rating — click the badge to see the exact topics assigned.
You can then:
Filter reviews by sentiment or topic in your Reviews dashboard. See Reviews dashboard.
Auto-publish reviews based on their sentiment (available on the Awesome plan). See Publishing and hiding reviews.
Considerations
Sentiment and topics are AI-generated and may not always be accurate.
The sentiment and topic indicators shown in the Reviews dashboard cannot be edited or disabled.