Available on the Awesome plan
Unlock the Commslayer integration to manage reviews alongside support tickets—start your 15-day free trial of Judge.me Awesome today.
Commslayer is a lightweight helpdesk for Shopify stores, offering AI-powered agents to automate support. With the Judge.me integration, merchants can manage all product reviews directly inside Commslayer—respond, moderate, and track customer sentiment without switching platforms.
How it works
This integration turns product reviews into support tickets—making them as easy to manage as any customer conversation. You can respond, moderate, and track review sentiment directly inside Commslayer, without switching platforms.
What you can do:
Centralized review inbox – New reviews automatically create tickets in your dedicated Judge.me inbox
Full customer context – View a customer’s review history in the ticket sidebar
Flexible replies – Respond publicly on your store or privately via email
One-click moderation – Hide or republish reviews without leaving your helpdesk
Once enabled, the integration syncs Judge.me reviews in real time, including:
Star rating and review text
Product details
Customer name and email
Review status (published, unpublished, spam)
Common use cases:
Handle negative reviews quickly – Automate workflows to flag and respond to 1–2 star reviews
Build customer relationships – Thank customers for 5-star reviews with personalized messages
Track sentiment patterns – Use tags to identify recurring product issues
Considerations
Review history appears only for email tickets.
Reviews created before the integration won't sync retroactively.
Set up the Commslayer integration
To connect Judge.me with Commslayer:
In Commslayer, go to Settings > Inboxes.
Click Add new inbox.
Select Judge.me from the list.
Follow the authentication flow to connect your Judge.me account.
Your Judge.me inbox will be created automatically
Using the integration
Respond to reviews
Open a review ticket from your Judge.me inbox.
Choose to reply publicly (posted on your store) or privately (sent as an email via Judge.me).
Write your response and click Send.
Moderate reviews
To hide a review:
Open the review ticket
Click the dropdown and select Hide review
The review is immediately unpublished from your store
To unhide a review:
Open the hidden review ticket
Select Publish to republish it
View customer review history
When handling email support tickets:
Check the right sidebar for Customer reviews
See all reviews from that customer, including product names and ratings
Click any review to open its corresponding ticket
Note: Review history is only available for email tickets, not social media interactions
Troubleshoot
Issue: Integration not connecting
Issue: Integration not connecting
Solution: Confirm you’re on the Judge.me Awesome plan. API access is required.
Issue: New reviews aren't creating tickets
Issue: New reviews aren't creating tickets
Solution: Check that the Judge.me inbox is active under Settings > Inboxes.
Issue: Can't see customer reviews in the sidebar
Issue: Can't see customer reviews in the sidebar
Solution: This feature only works for email tickets. It doesn't apply to social media messages.
Issue: Missing older reviews
Issue: Missing older reviews
Solution: The sync only includes reviews created after the integration is enabled.
Resources
Get your free trial:
📈 Unlock Commslayer integration and more with a 15-day free trial of the Awesome Plan—start today and manage all reviews and support tickets from one powerful inbox.
See our latest updates:
➡️ Check our Unboxed page to discover newly launched features and improvements from Judge.me. See what’s new and start using the latest updates to grow your store.