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At Judge.me, authenticity is everything. Reviews are powerful because they reflect genuine customer experiences. That said, there may be times when a review contains a typo, missing photo, or personal information that needs updating.
This article explains how to make small edits—such as fixing typos or adding images/videos—while preserving the integrity of the original review.
Considerations
To comply with Shopify's guidelines and and maintain the trustworthiness of reviews, please take the following into consideration:
Edit limits
Body edits are limited to 30 characters of difference, accounting for both added and removed characters.
Title edits have no character limit
For reviews collected through Judge.me, you cannot edit:
Reviewer name.
Rating.
Review date.
If you need to update restricted fields, send a Review Update Request or ask the customer to edit their review either via their Judge.me Profile or Shopify Customer Account.
For imported reviews:
The only field you cannot edit is the rating.
Synced reviews from the following platforms cannot be edited at all:
Reviews synced from Shop App.
Reviews synced from Etsy.
Reviews synced from Google Business Profile.
If a review cannot be edited, the Edit option will not be available.
Reviewer notification
The reviewer is notified via email when you edit a collected review
This does not apply to imported reviews
Verification status
Editing a review does not affect its verification status.
Verification is based on order data and is independent of review content.
If a reviewer reverts an edit:
The review content (title and body) is restored to its original version.
Any photos or videos added by the merchant remain.
This does not change the review's verification status.
How it works
To correct typos or grammatical errors in the review, clarify wording for better understanding, or to add photos or videos to an existing review, you can edit the review directly in your Reviews dashboard.
Once you edit a review:
Edit is applied immediately: Your changes (such as fixing typos or adding media) are applied right away, but might take a few minutes to be reflect on your live pages.
Reviewer is notified: The original reviewer receives an automatic email showing:
The original review
The edited version
A link to revert the changes
Reviewer can revert the edit
If the reviewer clicks the revert link, the review returns to its original content.
If they take no action, the edited version remains published.
How to edit a review
To edit a review:
From your Judge.me admin, go to Reviews.
Click the 3-dot icon (...) on the right of the review you want to edit.
Select Edit review.
Edit the review content (up to 30 characters) and/or add pictures or videos.
Click Send email.
Once you've clicked Send email, we'll notify the reviewer with the following email (the email content is fixed and cannot be customized):
From address | |
Subject | Notification for an edit of your review |
Body | Hi
A moderator from
Your review was:
Your review now becomes:
If you don't want the edit, please click here and we will revert it back to your original review.
Best regards, Judge.me |
Your edit will appear immediately, but the reviewer can choose to revert it if they prefer the original version. Editing a review does not change its verification status.