Judge.me helps you collect customer feedback by automatically sending review requests after each fulfilled order. Depending on your integrations and settings, these requests can be sent via emails, SMS, push notifications, or QR codes.
This guide walks you through how to adjust your request settings, including sender info, timing, reminders, and exclusions—so you can collect reviews without lifting a finger.
1. Set your sender email
By default, review requests are sent from requests@judge.me. You can change the sender name and email address to better match your brand identity.
From your Judge.me Reviews app, go to Collect Reviews > Email Settings.
Click Add custom email.
Enter your email address and sender name.
Click Send confirmation email.
To improve deliverability, we recommend verifying DKIM and Return-Path records. Due to the limitations of Postmark (our email provider), public email domains (e.g., gmail.com, outlook.com) cannot be verified.
For other e-commerce platforms
For other e-commerce platforms
To set up sender email, go to Settings > Review Requests > Email Info.
Add your custom email.
2. Set timing for automatic review requests
You can schedule automatic review requests to be sent 0–60 days after an order is fulfilled. Well-timed requests help you collect better reviews by reaching customers when their experience is still fresh.
To adjust the request timing:
From your Judge.me Reviews app, go to Collect Reviews > Schedule and Reminders.
Under Request Timing, adjust the timing based on your needs, and even set different delays for domestic and international orders to match your shipping and delivery expectations.
Click Save.
To disable review requests, simply uncheck the box for Domestic orders, International orders, or both—depending on which types of requests you want to stop.
For other e-commerce platforms
For other e-commerce platforms
To adjust the request timing:
Go to Settings > Review Requests > Timing and Format > Request Timing.
Adjust the timing as needed.
Click Save.
To disable review requests:
Go to Settings > Review Requests > Conditions > Enable Requests.
Toggle the bar to turn off requests for domestic orders, international orders, or both.
When review requests are skipped automatically
Judge.me automatically skips review requests in the following situations to ensure relevance and avoid over-emailing:
Refunded or edited orders: If you refund or remove specific items, those items are excluded from the review request. For full order refunds, the request is skipped once we receive a restocking notification from Shopify.
Returns: Orders with active return requests are excluded. If needed, we may ask for additional permissions to access return data.
Duplicate requests: We won’t send a new request if the same customer received one for a different order in the last 7 days.
Notes: Review links remain valid for 45 days. After that, send a new request or direct customers to their reviewer profile page to submit a review.
3. Customize your email templates
🎨 To activate multiple templates and access full customizations, start your 15-day free trial of the Awesome Plan.
Design personalized emails to match your brand and improve review collection rates.
From your Judge.me admin, go to Collect Reviews > Email Templates.
Click Create template and choose a layout from the gallery.
You can edit your email content using the drag-and-drop builder:
Modify text, colors, and fonts to match your brand.
Add content blocks such as product information, review buttons, banners, etc.
Preview your changes before saving.
If you serve international customers, you can create templates in different languages. 👉 Learn how to create multilingual email templates.
4. Send review requests manually
Scheduled requests will appear in your Requests dashboard with the planned send date. Want to send a request earlier or later? You can also send them manually from the same dashboard.
Send a manual request immediately
Go to Collect Reviews > Requests History.
Find the scheduled request you want to send.
Click the three-dot icon (⋯) on the right.
Select Send request now.
Schedule requests in bulk
Go to Collect Reviews > Requests History.
Click the Schedule requests button at the top right.
Choose one of the following:
Schedule from previous Shopify orders: Perfect for sending review requests for orders fulfilled before installing Judge.me.
Read our guide on scheduling from past orders →Upload a CSV file: Ideal for requesting reviews from offline purchases, other platforms, or one-off campaigns.
Read our guide on uploading a CSV for manual requests →
5. Exclude customers, products, or orders from the review request schedule
🔐 Take control of who receives review requests by excluding products, customers, or orders—try it free for 15 days with the Awesome plan.
From your Judge.me Reviews app, go to Collect Reviews > Email Settings.
Scroll down to find the Blocklist and unsubscribed emails section.
Click Manage blocklist.
On the Free plan, you can block specific emails from receiving requests. Simply enter the email addresses in the Emails blocklist section.
For Awesome Plan users, you can also block products, customers, and orders by adding tags. Read our guide on excluding products, customers and orders from review requests →
For other e-commerce platforms
For other e-commerce platforms
Go to Settings > Review Requests > Conditions.
Find the Email Blocklist and Blocklist Automation by Tags sections.
On the Free plan, you can block specific emails from receiving requests. Simply enter the email addresses in the Emails Blocklist section.
For Awesome Plan users, you can also block products, customers, and orders by adding tags. Read our guide on excluding products, customers and orders from review requests →
6. Set up automatic reminders
📆 Never miss a review! Unlock automatic reminders and boost your review response rate—start your 15-day free trial of the Awesome plan today.
Reminders help boost your review collection rate by gently nudging customers who didn’t respond to the first request.
To enable the automatic reminders:
From your Judge.me Reviews app, go to Collect Reviews > Schedule and Reminders.
Scroll down to find the Automatic reminders section.
Check the box to enable the reminder.
Choose the number of reminders to send (from 1 to 3 reminders).
You can set the time interval between reminders in the same settings panel where you configure your main review request timing.
When reminders are skipped automatically
Judge.me automatically skips reminders in the following situations to ensure relevancy and avoid spamming unresponsive customers.
Reminders won’t be sent if the customer has already submitted a review after the initial request.
Each reminder is triggered only if the previous review request email/reminder was opened or clicked.
If you set the time interval between reminders to (x) days, Judge.me will check for opens or clicks after (x) days.
For intervals longer than 7 days, we check it on day 7 instead. If there’s no engagement by then, the next reminder is skipped. Example: If your interval is 10 days, but the first email hasn’t been opened or clicked by day 7, the second reminder will not be sent.
For other e-commerce platforms
For other e-commerce platforms
Go to Settings > Review Requests > Timing and Format.
Scroll down to find the Automatic Reminders.
Set the number of reminders (1-3).
7. Send review requests via multiple channels
While email is the default method for sending review requests, Judge.me also supports additional channels to help you reach more customers and boost review collection:
Push notifications
Use PushOwl to send review requests via web push notifications. This works well for engaging subscribers directly through their browsers.
SMS requests
Send review requests via SMS by integrating with SMSBump and ConvertWay (SMS & WhatsApp Flow). These integrations let you reach customers who provided a phone number but not an email address—perfect for mobile-first audiences.
QR code
Generate a QR code that links to your review form and add it to your product packaging, display it in-store, or include it in physical thank-you cards or receipts
This is ideal for collecting reviews from offline or walk-in customers.
Get your free trial
🚀 Boost your reviews by collecting reviews by SMS and QR codes. Get your 15-day free trial of the Awesome plan to get started!