Judge.me lets you automatically send review request emails after a selected order event — helping you collect reviews more reliably across different order flows, with minimal effort. You can customize request timing for domestic orders, international orders, and point of sale (POS) orders.

Here’s a quick look at how review request emails are sent:

When you install Judge.me, review requests are automatically enabled and scheduled based on the Fulfilled trigger. You can manage review requests separately for:

To enable or disable review requests for an order type:

Once you disable review requests for an order type, any already scheduled and future requests for those order types will be automatically skipped.

In the Timing section, each order type appears as a separate card. Click a card to manage its Trigger, Timing, and Reminders settings.

You can choose which order event starts the review request flow for each order type.

Supported trigger options are:

You can set a different trigger for:

To set the trigger for an order type:

You can control how long to wait after the selected order trigger before sending a review request. Well-timed requests help you collect better reviews by reaching customers when their experience is still fresh.

To set the wait time for an order type:

You can control how long Judge.me waits between review request emails when you choose to send separate emails for each product in an order.

This setting is separate from reminder timing. Reminder delays are configured in the Reminders section for each order type.

To set the time delay between product emails:

These changes apply to new orders only. Existing scheduled requests won’t be updated.

If different products need different review request timing — for example, digital products vs. physical goods, or seasonal items vs. everyday items — you can create custom schedules and assign them to specific products.
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A custom schedule lets you set a separate order trigger, wait time, and reminder settings for the products it's assigned to. Products without a custom schedule continue to use your store-level timing settings.

To create a custom schedule:

To assign products to a custom schedule:

Products assigned to a custom schedule use that schedule’s trigger and timing instead of the store-level timing settings.

A product can only be assigned to 1 custom schedule at a time. If a product is assigned to another custom schedule, assigning it to a new one will replace the existing schedule.

When you use Delivered as the order trigger, Judge.me sends review requests after the order is marked as Delivered in Shopify and your configured delay has passed.

If you choose Delivered, you can also enable a fallback using If not delivered send after fulfilment. This helps make sure requests are still sent if the order is fulfilled but never updated to delivered in Shopify.

To set a fallback for undelivered orders:

For more details about delivery-based scheduling, see Scheduling review requests after delivery.

You can choose the day of the week and time when Judge.me sends review request emails. Emails are sent based on your store’s timezone.

To set your email delivery time:

When you set a day of the week, Judge.me delays emails until the selected weekday. When you set a custom time, Judge.me sends emails at that time based on your store’s timezone.

This change will apply to new orders fulfilled after the settings are saved. Existing requests will not be updated.

To set how many products you want to ask for a review in each order:

This change will apply to new orders fulfilled after the setting is saved. Existing requests will not be updated.

To choose which products to prioritize in each order:

If a customer buys multiple variants of the same product in one order (e.g. a Blue T-shirt and a Red T-shirt), we send a separate review request for each variant.

To send review request on the product-level, instead of the variant-level:

By default, Judge.me sends separate review request emails for each product in an order, up to the maximum number of products you’ve configured.

You can also send a single email that includes review requests for multiple products. This setting has moved from the email template editor to Request scheduling.

To choose how review requests are sent for multi-product orders:

These changes apply to new orders only. Existing scheduled requests won’t be updated.

If a customer buys the same product again in a new order (e.g. subscription products), we send them another review request, even if they already reviewed it before.

To stop sending review requests if the customers buy the same product:

To control how often a customer receives review request emails across multiple orders:

Changes made to repeat purchases and variants settings will apply to new orders fulfilled after the settings are saved. Already scheduled requests will not be updated.
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In some cases, Judge.me cannot send a product review request for an item in an order. This can happen when:

Instead of skipping these requests, you can choose how reviews are collected using Product review fallback settings:

And to adjust your fallback email template:

Let’s say a customer places an order with 3 products and your settings are:

Here’s what happens:

If you select Send separate emails for each product in the order, Judge.me sends the first review request email after the initial delay. Then Judge.me waits for the Time delay between emails before sending the next product review request.