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When should you ask for a review update?
How to send a review update request

Asking customers to update their reviews

Updated over a month ago

With Judge.me, you can do more than just reply to reviews—you can turn them around. By asking customers to update their reviews after resolving an issue, you show transparency and build trust. It’s a better, more authentic way to highlight great service.

When should you ask for a review update?

There are a couple of great moments to reach out and request an updated review:

  • After resolving a negative review: If you've addressed a customer's concerns and turned their experience around, it's the perfect time to invite them to share their updated thoughts.

  • When you’ve added new options to your review request: Just enabled photo/video uploads or additional questions to ask for customer experience? Encourage past reviewers to enhance their reviews with visuals or new answers.

How to send a review update request

To request a customer to update their review:

  1. From your Judge.me admin, go to Manage Reviews > Reviews Dashboard.

  2. Click the 3-dot icon (...) next to the review you want and select Ask customer to update review.

  3. Adjust the default request review update template to your preference.

  4. Click Send email.

The default request review update template (can be changed each time you request a review update):

Default text

What the variables mean

Email subject:

Please update your review on {{ product_title }}

{{ product_title }}: Name of the product

Request link text:

Click here

This text will show for the {{ request_link }} link

Your reply:

Hi {{ reviewer_name }},

You can update your review about {{ product_title }}, written on {{ review_date }} by clicking {{ request_link }}.

Best regards,

{{ shop_name }}

{{ reviewer_name }}: Name of the reviewer

{{ product_title }}: Name of the product

{{ review_date }}: The date the original review was submitted

{{ request_link }}: The link for the reviewer to update their review. This will be embeded into the Request link text. You don't need to change this.

{{ shop_name }}: the name of your store. To change this:

  • From your Judge.me admin, go to Widgets > Review Widget > Customize.

  • Click Customize text.

  • Scroll down to Review details.

  • Under Store name label, adjust the store name to your preference.

  • Click Save.

What the email looks like:

The reviewer can then:

  • Edit their review and star rating

  • Upload photos and videos

What happens after they click Save?

  • If they’re logged in, they’ll be redirected to their Judge.me profile.

  • If not, they’ll land on judge.me/reviews.

For other e-commerce platforms

  1. In your Judge.me admin panel, go to Manage Reviews > Reviews Dashboard.

  2. Choose the review you'd like updated.

  3. Click the reply icon, then select Request review update email.

Related Articles
Sending review requests with Klaviyo
Editing reviews
Offering coupons for reviews
Using variables in your review request emails
Customizing the heading text in the Review Widget
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