With Judge.me, you can do more than just reply to reviews—you can turn them around. By asking customers to update their reviews after resolving an issue, you show transparency and build trust. It’s a better, more authentic way to highlight great service.
When should you ask for a review update?
There are a couple of great moments to reach out and request an updated review:
After resolving a negative review: If you've addressed a customer's concerns and turned their experience around, it's the perfect time to invite them to share their updated thoughts.
When you’ve added new options to your review request: Just enabled photo/video uploads or additional questions to ask for customer experience? Encourage past reviewers to enhance their reviews with visuals or new answers.
How to send a review update request
To request a customer to update their review:
From your Judge.me admin, go to Manage Reviews > Reviews Dashboard.
Click the 3-dot icon (...) next to the review you want and select Ask customer to update review.
Adjust the default request review update template to your preference.
Click Send email.
The default request review update template (can be changed each time you request a review update):
Default text | What the variables mean |
Email subject:
Please update your review on {{ product_title }} |
|
Request link text:
Click here | This text will show for the |
Your reply:
Hi
You can update your review about
Best regards,
|
|
What the email looks like:
The reviewer can then:
Edit their review and star rating
Upload photos and videos
What happens after they click Save?
If they’re logged in, they’ll be redirected to their Judge.me profile.
If not, they’ll land on judge.me/reviews.
For other e-commerce platforms
For other e-commerce platforms
In your Judge.me admin panel, go to Manage Reviews > Reviews Dashboard.
Choose the review you'd like updated.
Click the reply icon, then select Request review update email.
