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Asking customers to update their reviews

Updated yesterday

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With Judge.me, you can do more than just reply to reviews—you can turn them around. By asking customers to update their reviews after resolving an issue, you show transparency and build trust. It’s a better, more authentic way to highlight great service.

When should you ask for a review update?

There are a couple of great moments to reach out and request an updated review:

  • After resolving a negative review: If you've addressed a customer's concerns and turned their experience around, it's the perfect time to invite them to share their updated thoughts.

  • When you’ve added new options to your review request: Just enabled photo/video uploads or additional questions to ask for customer experience? Encourage past reviewers to enhance their reviews with visuals or new answers.

How to send a review update request

To request a customer to update their review:

  1. From your Judge.me admin, go to Reviews.

  2. Click the 3-dot icon (...) next to the review you want.

  3. Select Ask customer to update review.

  4. Adjust the default request review update template to your preference.

  5. Click Send email.

The default request review update template (can be changed each time you request a review update):

Field

Default text

What the variables mean

Email subject

Please update your review on {{ product_title }}

{{ product_title }}: Name of the product

Request link text

Click here

The embeded texts for the {{ request_link }} link

Your reply

Hi {{ reviewer_name }},

You can update your review about {{ product_title }}, written on {{ review_date }} by clicking {{ request_link }}.

Best regards,

{{ shop_name }}

{{ reviewer_name }}: Name of the reviewer

{{ product_title }}: Name of the product

{{ review_date }}: The date the original review was submitted

{{ request_link }}: The link for the reviewer to update their review. This will be embeded into the Request link text. You don't need to change this.

{{ shop_name }}: your store name. To change this name:

  • If you're using the Review Widget (new version):

    1. From your Judge.me admin, go to Settings > Widgets > Review Widget.

    2. Scroll down and open the Text section.

    3. In the Reply author name field, adjust the store name to your preference.

    4. Click Save.

  • If you're using the Review Widget (legacy version):

    1. From your Judge.me admin, go to Settings > Widgets > Review Widget.

    2. Scroll down and open the Text section.

    3. Scroll down to Review details.

    4. In the Store name label field, adjust the store name to your preference.

    5. Click Save.

What the email looks like:

The reviewer can then:

  • Edit their review and star rating

  • Upload photos and videos

What happens after they click Save?

  • If they’re logged in, they’ll be redirected to their Judge.me profile.

  • If not, they’ll land on judge.me/reviews.

Related Articles
Replying to reviews
Customizing the Review Widget (legacy version)
Customizing your review request emails (Smart styling templates)
Collecting web reviews from your product pages
Offering a "Contact us" option before a negative review is submitted
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