With Judge.me, you can do more than just reply to reviews—you can turn them around. By asking customers to update their reviews after resolving an issue, you show transparency and build trust. It’s a better, more authentic way to highlight great service.
When should you ask for a review update?
There are a couple of great moments to reach out and request an updated review:
After resolving a negative review: If you've addressed a customer's concerns and turned their experience around, it's the perfect time to invite them to share their updated thoughts.
When you’ve added new options to your review request: Just enabled photo/video uploads or additional questions to ask for customer experience? Encourage past reviewers to enhance their reviews with visuals or new answers.
How to send a review update request
Requesting a review update is simple. Here's how:
In your Judge.me admin panel, go to Manage Reviews > Reviews Dashboard.
Find the review you'd like updated.
Click the three-dot icon (...) next to the review.
Select Ask customer to update review.
A review update email will be sent to the customer, including a link to a dedicated form where they can:
Edit their review and star rating
Upload photos and videos
What happens after they click Save?
If they’re logged in, they’ll be redirected to their Judge.me profile.
If not, they’ll land on judge.me/reviews.
For other e-commerce platforms
For other e-commerce platforms
In your Judge.me admin panel, go to Manage Reviews > Reviews Dashboard.
Choose the review you'd like updated.
Click the reply icon, then select Request review update email.
