Help your customers leave better reviews by customizing your review form appearance and content across all touchpoints.

How the "Write a review" flow works

In-store review form

When a customer clicks the Write a review button from the Review Widget on your product page, they’ll go through the new Judge.me form—a guided, step-by-step experience designed for better focus and higher completion rates.

Here’s what the default form looks like:

Rate the product: The form first asks the customer to select a star rating for the product.
Write the review: Once the customer enters their rating, the form will also ask for a written feedback. After filling in the review, the customer can click Next to continue.
Add details: The form collects the customer's email address and display name (required). The customer can also choose to post anonymously.
Upload media: The form encourages customers to upload photos, videos, or paste a YouTube URL to support the review.
Submit the review: A confirmation screen is shown. The customer will be prompted to confirm their email. A Close button appears on this final step.

Considerations:

The Close button (the X icon) is currently only shown on the first step (Rate the product) of the in-store review form. After that, customers can continue through the form or refresh the page to exit.
The form also doesn’t include a Back button — once a customer moves forward to the next step, they won’t be able to go back to the previous one.

Judge.me page external form

Upgrade to the new "Write a review" flow

The new "write a review" flow gives you more customization options to improve your customers' review submission experience. If you've installed Judge.me before the new flow is launched, follow these steps to upgrade to the new review flow:

From your Judge.me admin, go to Widgets > Write a review > Customize.
When you see the yellow banner, click Upgrade now.

What happens after upgrading?

Free plan users can use the "write a review" flow with the new design and make simple customization, while Awesome plan users can access full customization (text, color, etc.).
If you're already on the Awesome plan, switching to the new flow comes at no extra cost.

Customize the text in your "Write a review" flow

Available on the Awesome plan.

To customize the text in your review form:

From your Judge.me admin, go to Widgets > Write a review > Customize.
Click Customize text.
In the Currently editing in section, choose a language from the drop-down menu.
Under each section below, adjust the texts to your liking.
Click Save.

Note: To customize the review form in multiple languages, you must first publish additional languages in your Shopify admin. Learn more about enabling multi-language widget support.

You can see a live preview of your review form on the right as you customize the text:

Review content

Field	Default texts
Screen title	How would you rate this product?
Introduction	We would love it if you would share a bit about your experience.
1 star review guidance	Poor
5 star review guidance	Great
Review title	Review title
Review title placeholder	Give your review a title
Review content	Review content
Review content placeholder	Start writing here...

Customer information

Field	Default texts
Screen title	About you
Introduction	Please tell us more about you
Reviewer display name	Display name
Reviewer display name placeholder	Display name
Reviewer email address	Email address
Reviewer email address placeholder	Your email address
Label for hidden customer name	Anonymous

Review media

Field	Default texts
Screen title	Share a picture or video
Introduction	Upload a photo or video to support your review.
YouTube URL placeholder	Paste your YouTube URL here

Custom questions

Option	Default text
Screen title	Your experience in more detail
Introduction	Here are a few questions to help us understand more about your experience.

Review submitted

Field	Default texts
Review submitted screen title	Thanks for your review!
Thank you message	We are processing it and it will appear on the store soon.
Email verification message	Please confirm your email by clicking the link we just sent you. This helps us keep reviews authentic.

Note: For web reviews, we will send an email to reviewers to verify their submission. Follow this guide to manage your review confirmation email.

Advanced settings

Field	Default texts
Next step button text	Next
Close review button text	Close

Customize the form styling

Available on the Awesome plan

To style your review form:

Go to Widgets > Write a Review > Customize > Form Styling.
Enable the following options in your preferences and click Save.

Option	What it means
Color scheme	Choose Default colors (from your brand settings) or Custom color.
Corner style	Choose how rounded the elements appear (applied to background card, input fields, and buttons): Square Soft Round Extra round

You can see a live preview of your review form on the right as you customize its styling:

Customize which review content to collect

Available on the Free plan

To configure what content reviewers can submit:

Go to Widgets > Write a Review > Customize > Review content.
Enable any or all of the following options and click Save.

Option	What it means
Enable quick star ratings	Let customers leave a star rating without review text to increase responses
Ask for review title	When "Ask for review title" is enabled: The Write-a-review form will include an optional Review Title field below the Review Content field. As the customer types their review content, the Review Title field will be automatically filled with the first 50 characters of the content. Customers can manually edit the title if they wish.

Enable review images or videos

Available on the Free plan

To add the option to collect review images and/or videos:

Go to Widgets > Write a Review > Customize.
Scroll down to the Reviewer media section.
Enable any or all of the following options and click Save.

Option	What it means
Ask for review images	Check this box to allow image upload.
Ask for review videos	Check this box to allow video upload.
Muted videos by default	Check this box to mute review videos by default.

Customize how you collect reviews via emails

1. Choose where to collect reviews

To choose where customers leave a review after clicking the link in the review request emails:

From your Judge.me admin, go to Widgets > Write a Review > Customize.
Scroll down to the Review collection via email request card.
Under Redirect reviewers invited via email to, select:
- "Judge.me page (recommended)" to redirect customers to the Judge.me-hosted review collection page
- or "In-store review form" to redirect customers to the review form on your product page
Click Save.

2. Add post-review prompts

Available on the Awesome plan

To collect more reviews after a customer has submitted an initial product review:

From your Judge.me admin, go to Widgets > Write a Review > Customize.
Scroll down to the Review collection via email request card.
Under Post review prompts:
- Enable "Ask reviewer to submit a store review after a product review has been submitted" to collect store reviews.
- Enable "Ask reviewer to review other products in the order" to collect reviews for other products.
Click Save.

Example:

When they click to leave a store review, they’ll be redirected to the full store review submission form.

Troubleshoot

"This field is required" error

Issue:

When writing a review, your customer run into the "This field is required" error even though they have filled in the star rating and the body of the review.

Why it happens:

The "This field is required" error might mistakenly appear when the Review Widget is duplicated on the product page, which causes form conflicts and prevents proper validation.

How to fix:

To avoid the "This field is required" error from showing when both the star rating and body have been filled in, you can double-check and remove the duplicated Review Widget.