Help your customers leave better reviews by customizing your review form appearance and content across all touchpoints.
How the "Write a review" flow works
In-store review form
In-store review form
When a customer clicks the Write a review button from the Review Widget on your product page, they’ll go through the new Judge.me form—a guided, step-by-step experience designed for better focus and higher completion rates.
Here’s what the default form looks like:
Rate the product: The form first asks the customer to select a star rating for the product.
Write the review: Once the customer enters their rating, the form will also ask for a written feedback. After filling in the review, the customer can click Next to continue.
Add details: The form collects the customer's email address and display name (required). The customer can also choose to post anonymously.
Upload media: The form encourages customers to upload photos, videos, or paste a YouTube URL to support the review.
Submit the review: A confirmation screen is shown. The customer will be prompted to confirm their email. A Close button appears on this final step.
Considerations:
The Close button (the X icon) is currently only shown on the first step (Rate the product) of the in-store review form. After that, customers can continue through the form or refresh the page to exit.
The form also doesn’t include a Back button — once a customer moves forward to the next step, they won’t be able to go back to the previous one.
Upgrade to the new "Write a review" flow
The new "write a review" flow gives you more customization options to improve your customers' review submission experience. If you've installed Judge.me before the new flow is launched, follow these steps to upgrade to the new review flow:
From your Judge.me admin, go to Widgets > Write a review > Customize.
When you see the yellow banner, click Upgrade now.
What happens after upgrading?
Free plan users can use the "write a review" flow with the new design and make simple customization, while Awesome plan users can access full customization (text, color, etc.).
If you're already on the Awesome plan, switching to the new flow comes at no extra cost.
Customize the text in your "Write a review" flow
Available on the Awesome plan.
To customize the text in your review form:
From your Judge.me admin, go to Widgets > Write a review > Customize.
Click Customize text.
In the Currently editing in section, choose a language from the drop-down menu.
Under each section below, adjust the texts to your liking.
Click Save.
Note: To customize the review form in multiple languages, you must first publish additional languages in your Shopify admin. Learn more about enabling multi-language widget support.
You can see a live preview of your review form on the right as you customize the text:
Review content
Field | Default texts |
Screen title | How would you rate this product? |
Introduction | We would love it if you would share a bit about your experience. |
1 star review guidance | Poor |
5 star review guidance | Great |
Review title | Review title |
Review title placeholder | Give your review a title |
Review content | Review content |
Review content placeholder | Start writing here... |
Customer information
Field | Default texts |
Screen title | About you |
Introduction | Please tell us more about you |
Reviewer display name | Display name |
Reviewer display name placeholder | Display name |
Reviewer email address | Email address |
Reviewer email address placeholder | Your email address |
Label for hidden customer name | Anonymous |
Review media
Field | Default texts |
Screen title | Share a picture or video |
Introduction | Upload a photo or video to support your review. |
YouTube URL placeholder | Paste your YouTube URL here |
Custom questions
Option | Default text |
Screen title | Your experience in more detail |
Introduction | Here are a few questions to help us understand more about your experience. |
Review submitted
Field | Default texts |
Review submitted screen title | Thanks for your review! |
Thank you message | We are processing it and it will appear on the store soon. |
Email verification message | Please confirm your email by clicking the link we just sent you. This helps us keep reviews authentic. |
Note: For web reviews, we will send an email to reviewers to verify their submission. Follow this guide to manage your review confirmation email.
Advanced settings
Field | Default texts |
Next step button text | Next |
Close review button text | Close |
Customize the form styling
Available on the Awesome plan
To style your review form:
Go to Widgets > Write a Review > Customize > Form Styling.
Enable the following options in your preferences and click Save.
Option | What it means |
Color scheme | Choose Default colors (from your brand settings) or Custom color. |
Corner style | Choose how rounded the elements appear (applied to background card, input fields, and buttons):
|
You can see a live preview of your review form on the right as you customize its styling:
Customize which review content to collect
Available on the Free plan
To configure what content reviewers can submit:
Go to Widgets > Write a Review > Customize > Review content.
Enable any or all of the following options and click Save.
Option | What it means |
Enable quick star ratings | Let customers leave a star rating without review text to increase responses |
Ask for review title | When "Ask for review title" is enabled:
|
Enable review images or videos
Available on the Free plan
To add the option to collect review images and/or videos:
Go to Widgets > Write a Review > Customize.
Scroll down to the Reviewer media section.
Enable any or all of the following options and click Save.
Option | What it means |
Ask for review images | Check this box to allow image upload. |
Ask for review videos | Check this box to allow video upload. |
Muted videos by default | Check this box to mute review videos by default. |
Customize how you collect reviews via emails
1. Choose where to collect reviews
To choose where customers leave a review after clicking the link in the review request emails:
From your Judge.me admin, go to Widgets > Write a Review > Customize.
Scroll down to the Review collection via email request card.
Under Redirect reviewers invited via email to, select:
"Judge.me page (recommended)" to redirect customers to the Judge.me-hosted review collection page
or "In-store review form" to redirect customers to the review form on your product page
Click Save.
2. Add post-review prompts
Available on the Awesome plan
To collect more reviews after a customer has submitted an initial product review:
From your Judge.me admin, go to Widgets > Write a Review > Customize.
Scroll down to the Review collection via email request card.
Under Post review prompts:
Enable "Ask reviewer to submit a store review after a product review has been submitted" to collect store reviews.
Enable "Ask reviewer to review other products in the order" to collect reviews for other products.
Click Save.
Example:
When they click to leave a store review, they’ll be redirected to the full store review submission form.
Troubleshoot
"This field is required" error
"This field is required" error
Issue:
When writing a review, your customer run into the "This field is required" error even though they have filled in the star rating and the body of the review.
Why it happens:
The "This field is required" error might mistakenly appear when the Review Widget is duplicated on the product page, which causes form conflicts and prevents proper validation.
How to fix:
To avoid the "This field is required" error from showing when both the star rating and body have been filled in, you can double-check and remove the duplicated Review Widget.
Get your free trial
🎯 Ready to unlock full customization? Start your 15-day free trial of the Awesome plan.
Follow us on LinkedIn
📢 Stay in the loop! Follow Judge.me on LinkedIn for the latest product updates, tips, and feature launches.