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Customizing your "Write a review" flow

Customize the form used for submitting reviews in-store or via email links.

Updated over a week ago

🎨 Unlock all customization options for the "Write a review" form with a 15-day free trial of the Awesome plan.

Help your customers leave better reviews by customizing your review form appearance and content across all touchpoints.

The "Write a review" form is a centralized setting that allows you to manage the review form displayed in:

  • In-store form: Part of the Review Widget, this form appears on your product pages when shoppers click Write a review.

  • External form: This form appears when buyers click the Write a review button in your review request emails.


Customize the texts in your "Write a review" flow

Available on the Awesome plan.

To customize the texts in your review form:

  1. From your Judge.me admin, go to Widgets > Review Widget > Customize.

  2. Click Customize text.

  3. In the Currently editing in section, choose a language from the drop-down menu.

  4. Under each section below, adjust the texts to your likings and click Save.

Note: To use multi-language forms, you must first publish additional languages in your Shopify admin. Learn more about enabling multi-language widget support.

Review content

Option

Default text

Review title

Review Title

Review title placeholder

Give your review a title

Rating field label

Rating

Review content

Review content

Review content placeholder

Start writing here...

Picture/video upload label

Picture/Video (optional)

Customer information

Option

Default text

Reviewer display name

Display name

Reviewer display name placeholder

Display name

Reviewer email address

Email address

Reviewer email address placeholder

Your email address

Label for hidden customer name

Anonymous

Submit button and success message

Option

Default text

Submit button label

Submit Review

Submit button label (verified)

Submit Verified Review

Cancel button label

Cancel review

Review submitted confirmation

Review Submitted!

Success message (Autopublish on)

Thank you! Please refresh the page in a few moments to see your review. You can remove or edit your review by logging into Judge.me.

Success message (Autopublish off)

Thank you! Your review will be published as soon as it is approved by the shop admin. You can remove or edit your review by logging into Judge.me.

Review confirmation email

Free users can enable the email. Unlock the Awesome plan with a 15-day free trial to customize the email content.

For reviews submitted via the external form, a confirmation email is sent to verify the submission. You can manage this under Collect Reviews > Reviewer Notifications > Review confirmation email.


Customize which review content to collect

To configure what content reviewers can submit:

  1. Go to Widgets > Write a Review > Customize > Review content.

  2. Enable the following options to your preferences and click Save.

Option

What it means

Show review title

Allow customers to add a title to their review

Disable this option if you want to remove the Review Title from the Review Widget form.

Allow image upload

Check the boxes to allow image upload.

Allow video upload

Check the boxes to allow video upload.

Add custom questions to the form

Available on the Awesome plan.

Click Manage custom forms to add custom questions like size, usage, or satisfaction. Learn more about how to set up your custom forms.


Customize how you collect reviews via email

To choose where customers leave a review after clicking link in the review request emails:

  1. From your Judge.me admin, go to Widgets > Write a Review > Customize.

  2. Scroll down to the Review collection via email request card.

  3. Under Redirect reviewers invited via email to, select:

    • "Judge.me page (recommended)" to redirect customers to the Judge.me-hosted review collection page

    • or "In-store review form" to redirect customers to the review form on your product page

  4. Click Save.

To collect more reviews after a customer has submitted an initial product review:

  1. From your Judge.me admin, go to Widgets > Write a Review > Customize.

  2. Scroll down to the Review collection via email request card.

  3. Under Post review prompts:

    • Enable "Ask reviewer to submit a store review after a product review has been submitted" to collect store reviews.

    • Enable "Ask reviewer to review other products in the order" to collect reviews for other products.

  4. Click Save.

Example:

When they click to leave a store review, they’ll be redirected to the full store review submission form.

Set up coupons to reward reviewers

Available on the Awesome plan.

Click Manage coupons to set up rewards and automatically display coupon campaign information in the review form to encourage review submission. Learn more about how to set up your coupons.


Get your free trial

🎯 Ready to unlock full customization? Start your 15-day free trial of the Awesome plan.


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