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Customizing your "Write a review" flow

Customize the form used for submitting reviews in-store or via email links.

Updated today

Help your customers leave better reviews by customizing your review form appearance and content across all touchpoints.

How the "Write a review" flow works


In-store review form

When a customer clicks the Write a review button from the Review Widget on your product page, they’ll go through the new Judge.me form—a guided, step-by-step experience designed for better focus and higher completion rates.

Here’s what the default form looks like:

  1. Rate the product: The form first asks the customer to select a star rating for the product.

  2. Write the review: Once the customer enters their rating, the form will also ask for a written feedback. After filling in the review, the customer can click Next to continue.

  3. Add details: The form collects the customer's email address and display name (required). The customer can also choose to post anonymously.

  4. Upload media: The form encourages customers to upload photos, videos, or paste a YouTube URL to support the review.

  5. Submit the review: A confirmation screen is shown. The customer will be prompted to confirm their email. A Close button appears on this final step.

Considerations:

  • The Close button (the X icon) is currently only shown on the first step (Rate the product) of the in-store review form. After that, customers can continue through the form or refresh the page to exit.

  • The form also doesn’t include a Back button — once a customer moves forward to the next step, they won’t be able to go back to the previous one.


Judge.me page external form


Upgrade to the new "Write a review" flow

The new "write a review" flow gives you more customization options to improve your customers' review submission experience. If you've installed Judge.me before the new flow is launched, follow these steps to upgrade to the new review flow:

  1. From your Judge.me admin, go to Widgets > Write a review > Customize.

  2. When you see the yellow banner, click Upgrade now.

What happens after upgrading?

  • Free plan users can use the "write a review" flow with the new design and make simple customization, while Awesome plan users can access full customization (text, color, etc.).

  • If you're already on the Awesome plan, switching to the new flow comes at no extra cost.

Customize the text in your "Write a review" flow

Available on the Awesome plan.

To customize the text in your review form:

  1. From your Judge.me admin, go to Widgets > Write a review > Customize.

  2. Click Customize text.

  3. In the Currently editing in section, choose a language from the drop-down menu.

  4. Under each section below, adjust the texts to your liking.

  5. Click Save.

Note: To customize the review form in multiple languages, you must first publish additional languages in your Shopify admin. Learn more about enabling multi-language widget support.

You can see a live preview of your review form on the right as you customize the text:

Review content

Field

Default texts

Screen title

How would you rate this product?

Introduction

We would love it if you would share a bit about your experience.

1 star review guidance

Poor

5 star review guidance

Great

Review title

Review title

Review title placeholder

Give your review a title

Review content

Review content

Review content placeholder

Start writing here...

Customer information

Field

Default texts

Screen title

About you

Introduction

Please tell us more about you

Reviewer display name

Display name

Reviewer display name placeholder

Display name

Reviewer email address

Email address

Reviewer email address placeholder

Your email address

Label for hidden customer name

Anonymous

Review media

Field

Default texts

Screen title

Share a picture or video

Introduction

Upload a photo or video to support your review.

YouTube URL placeholder

Paste your YouTube URL here

Custom questions

Option

Default text

Screen title

Your experience in more detail

Introduction

Here are a few questions to help us understand more about your experience.

Review submitted

Field

Default texts

Review submitted screen title

Thanks for your review!

Thank you message

We are processing it and it will appear on the store soon.

Email verification message

Please confirm your email by clicking the link we just sent you. This helps us keep reviews authentic.

Note: For web reviews, we will send an email to reviewers to verify their submission. Follow this guide to manage your review confirmation email.

Advanced settings

Field

Default texts

Next step button text

Next

Close review button text

Close

Customize the form styling

Available on the Awesome plan

To style your review form:

  1. Go to Widgets > Write a Review > Customize > Form Styling.

  2. Enable the following options in your preferences and click Save.

Option

What it means

Color scheme

Choose Default colors (from your brand settings) or Custom color.

Corner style

Choose how rounded the elements appear (applied to background card, input fields, and buttons):

  • Square

  • Soft

  • Round

  • Extra round

You can see a live preview of your review form on the right as you customize its styling:

Customize which review content to collect

Available on the Free plan

To configure what content reviewers can submit:

  1. Go to Widgets > Write a Review > Customize > Review content.

  2. Enable any or all of the following options and click Save.

Option

What it means

Enable quick star ratings

Let customers leave a star rating without review text to increase responses

Ask for review title

When "Ask for review title" is enabled:

  • The Write-a-review form will include an optional Review Title field below the Review Content field.

  • As the customer types their review content, the Review Title field will be automatically filled with the first 50 characters of the content.

  • Customers can manually edit the title if they wish.

Enable review images or videos

Available on the Free plan

To add the option to collect review images and/or videos:

  1. Go to Widgets > Write a Review > Customize.

  2. Scroll down to the Reviewer media section.

  3. Enable any or all of the following options and click Save.

Option

What it means

Ask for review images

Check this box to allow image upload.

Ask for review videos

Check this box to allow video upload.

Muted videos by default

Check this box to mute review videos by default.

Customize how you collect reviews via emails

1. Choose where to collect reviews

To choose where customers leave a review after clicking the link in the review request emails:

  1. From your Judge.me admin, go to Widgets > Write a Review > Customize.

  2. Scroll down to the Review collection via email request card.

  3. Under Redirect reviewers invited via email to, select:

    • "Judge.me page (recommended)" to redirect customers to the Judge.me-hosted review collection page

    • or "In-store review form" to redirect customers to the review form on your product page

  4. Click Save.

2. Add post-review prompts

Available on the Awesome plan

To collect more reviews after a customer has submitted an initial product review:

  1. From your Judge.me admin, go to Widgets > Write a Review > Customize.

  2. Scroll down to the Review collection via email request card.

  3. Under Post review prompts:

    • Enable "Ask reviewer to submit a store review after a product review has been submitted" to collect store reviews.

    • Enable "Ask reviewer to review other products in the order" to collect reviews for other products.

  4. Click Save.

Example:

When they click to leave a store review, they’ll be redirected to the full store review submission form.

Troubleshoot


"This field is required" error

Issue:

When writing a review, your customer run into the "This field is required" error even though they have filled in the star rating and the body of the review.

Why it happens:

The "This field is required" error might mistakenly appear when the Review Widget is duplicated on the product page, which causes form conflicts and prevents proper validation.

How to fix:

To avoid the "This field is required" error from showing when both the star rating and body have been filled in, you can double-check and remove the duplicated Review Widget.


Get your free trial

🎯 Ready to unlock full customization? Start your 15-day free trial of the Awesome plan.


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