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Syncing reviews to TikTok Shop

Updated over 2 weeks ago

Expanding your sales channels is essential for growth, and Judge.me's integration with TikTok Shop helps you showcase customer reviews seamlessly. Here’s why it matters:

  • Expand sales channels – Confidently enter new platforms with the power of social proof.

  • Maximize review impact – Ensure your customer feedback is consistently displayed across multiple platforms.

  • Save time – Automate review syncing for effortless management.

Considerations

Please consider these limitations before enabling the integration:

  • Judge.me x TikTok Shop integration is currently only open to Shopify merchants in the US.

  • TikTok currently doesn’t support review edits and review deletion, so once the reviews are synced:

    • they cannot be edited or deleted in TikTok Shop

    • they cannot be moved from 1 product to another (even if the reviews have been moved in Judge.me)

  • Verified product reviews from any sources, even the hidden ones, will be synced to TikTok Shop.

  • Reviews that are not verified will not be synced.

  • Store reviews cannot be synced to TikTok Shop.

Before you begin

To start selling in TikTok Shop, you'd first need to sync your Shopify products to TikTok Shop.

To sync your Shopify products to TikTok Shop, you can:


Option 1: Use the free TikTok app in Shopify

To add products to TikTok Shop automatically:

  1. Install the TikTok Shop sales channel app on the Shopify App Store.

  2. Follow the TikTok Shop setup guide to connect your Shopify products correctly.

  3. Your Shopify products will be synced to Tiktok Shop using Shopify Product ID.


Option 2: Add the products in TikTok Shop manually

To add products to TikTok Shop manually:

  • From your TikTok Shop admin, go to Products > Add products and click the Add new product button.

  • Fill in the required information.

    • Make sure to enter the same Product identifier code (GTIN, EAN, UPC, ISBN, JAN) as the Barcode (ISBN, UPC, GTIN, etc.) field on your Shopify product.

    • Seller SKUs are not required for the syndication.


Set up TikTok Shop syndication

Step 1: Enable the syndication in Judge.me

To enable TikTok Shop syndication:

  • From your Judge.me admin:

    • Go to Manage Reviews > Reviews Dashboard.

    • Click the Import & sync reviews button on the top right.

    • Scroll down to the Sync reviews section.

    • Next to TikTok Shop (Beta), click Show settings then click Get Started.

    • Click Continue to sign in to connect Judge.me with your TikTok Shop account.

  • From your TikTok Shop screen:

    • Click Confirm to install.

    • Check the acknowledgement box and click Authorize.

    • Click Done.

Step 2: Start syncing reviews

To start syncing reviews to TikTok Shop:

  • From your Judge.me admin, go to Manage Reviews > Reviews Dashboard.

  • Click the Import & sync reviews button on the top right.

  • Scroll down to the Sync reviews section.

  • Next to TikTok Shop (Beta), click Show settings then click Sync reviews.

  • Choose from the following options:

    • I added products to TikTok Shop using the official Shopify connector app. Products will be matched using Shopify ID automatically. (Recommended)

    • I added products to TikTok Shop manually or through another app. Products will be matched based on barcodes (GTINs).

  • Make sure you choose the right option since reviews cannot be re-synced once sent to TikTok Shop. Then click Continue to sync.

  • Check the box "I confirm..." and click Confirm to start the syndication.

Step 3: Check the status of your sync

The initial sync may take up to 5 days. After that, new reviews will be automatically synced every 7 days.

Once the sync is completed, we'll send the following email to your admin notification emails:

From address

Subject

Your TiktokShop Sync report!

Content

Hi {{ name }},

Product count:

Total reviews count:

Error reviews count:

Success reviews count:

Kind regards,

Judge.me Support

You can also see the synced reviews in your TikTok Shop admin.

To see the reviews in your TikTok Shop:

  • From your TikTok Shop admin, go to Products > Product ratings.

  • Go to the Imported reviews tab to see the synced reviews.

Resources

Watch our TikTok Shop webinar with expert Michelle Barnum Smith:

Additional resources:

Get started now

Expand your reach by automatically sharing your Judge.me reviews on TikTok Shop. Build credibility, increase engagement, and effortlessly drive more sales.

🚀 Try the Awesome Plan free for 15 days to enable TikTok Shop review syndication and many more features.

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