Nowadays, retaining customers goes beyond providing high-quality products and services. Gallup's research revealed that engaged customers bring 23% more revenue and profitability to a company compared to the average customers. Another study also found that customer engagement can have a positive impact on customer intention to give online reviews. Hence, it’s essential to engage with your customers and turn them into advocates for your business.

Customer engagement is “the process of interacting with customers through a variety of channels and strengthening your relationship with them” (Hubspot). At Judge.me, we provide different features that help you increase customer engagement:

1. Questions and Answers: clarify your customers’ concerns by letting them ask you questions, or allowing previous customers to help you answer questions.

2. Custom Forms: understand more about your customers by asking custom questions in the Review Widget and review request emails.

3. Coupons and Reward app integrations: give a reward to your reviewers to show appreciation and encourage them to buy more.