Judge.me & WhatZi integration

Turn WhatsApp responses into product feedback on your store

The Judge.me and WhatZi integration collects product ratings and optional written feedback through WhatsApp after an order is fulfilled. Customers respond inside WhatsApp, and you choose how the collected feedback is published in Judge.me. Published reviews can then appear in your storefront widgets.

Invite feedback in a familiar conversation

A yoga store could ask a customer to rate a bolster through a WhatsApp message or poll. Customers can share a rating and add written feedback about their experience. The integration provides another collection channel alongside your existing email requests.

Choose how WhatsApp feedback is published

Use automatic publishing or review and publish the feedback manually. You can set a minimum rating for publication and decide whether written comments are required. Those settings determine which WhatsApp responses become visible as reviews on your store.

How the integration works

Open the Judge.me connection in WhatZi and authorize access. Once connected, configure your publishing rules. WhatZi sends the review message or poll after fulfillment and collects the customer’s response inside WhatsApp.

With automatic publishing enabled, reviews that include comments publish immediately, while rating-only reviews wait 24 hours. Your rating and comment requirements still apply. With automatic publishing turned off, review and publish the feedback manually in Judge.me.

Before you connect

• Shopify: install Judge.me and WhatZi on the same store and configure your WhatsApp connection.

• Judge.me: the Free plan supports this integration.

• WhatZi: Standard or higher includes automated Judge.me review collection. Choose a plan with a messaging allowance that fits your store.

• Verification: reviews collected through WhatZi are not verified in Judge.me, because WhatZi does not provide the required verification data.

• Publishing rules: check the minimum rating, comment requirement and automatic-publishing setting before enabling the workflow.

• Support: WhatZi develops and maintains the connection; its team handles integration-specific setup issues.

Get started

Already using both apps? Authorize the connection, choose the publishing rules and test a fulfilled order. Test both a response with a comment and a rating-only response. Check each against your publishing rules, allowing the 24-hour wait for rating-only feedback when automatic publishing is on. Then verify the resulting display in Judge.me.

New to either app? Install Judge.me and WhatZi, select Standard or higher in WhatZi and configure your messaging account. Connect the apps and test the review workflow before enabling it for customers.