Judge.me & Tidio integration

Start helpful conversations around customer feedback

The Judge.me and Tidio integration connects review activity with storefront chat and email support. You can offer help during the review process, thank customers for positive feedback and follow up on submitted reviews from Tidio.

Offer help while a customer is leaving feedback

Tidio’s Rating Protector flow can start a chat when a customer selects a configured star rating, before they submit their review. Use that moment to ask what happened and offer help with the issue.

You choose the rating conditions and message in the flow. The purpose of the conversation is to understand and respond to the customer’s experience.

Thank customers through storefront chat

A separate flow can send a thank-you message when a customer leaves positive feedback. Set the rating conditions and write a message that sounds like your store, so the response acknowledges their contribution.

Follow up on submitted reviews by email

Submitted reviews appear in Tidio’s Feedback area with the star rating, review content and customer context. When feedback needs attention, create a support ticket from that review and email the customer.

You can set the ticket’s subject, priority and assignee. This gives your team a way to take ownership of a conversation after the review has arrived.

How the integration works

Connect Judge.me in Tidio and authorise access. With Tidio’s chat widget active on your Shopify store, configure the review-related flows you want to run.

Chat flows respond to their selected review conditions. Submitted reviews also appear in Tidio for your team to assess and, when needed, turn into email support tickets.

Before you connect

• Plans and platform: use Judge.me Awesome on Shopify. The integration supports all Tidio plans, with Tidio’s usage allowances still applying to flows.

• Storefront chat: Tidio’s chat widget must be installed and active for the chat flows.

• Configuration: choose and enable each flow’s rating conditions and message; connecting the apps is only the first step.

• Email follow-up: creating a ticket from a review lets your team email the customer. This is separate from a public reply on your review widget.

Get started

Already using both apps? Follow the Tidio setup guide to connect Judge.me, configure a review flow and check where submitted reviews appear.

New to either app? Install Judge.me and Tidio, activate the chat widget and then connect the apps.