Available on the Awesome plan

Get your 15-day free trial to unlock multilingual email templates and other advanced features.

With Judge.me, you can send multilingual emails to match your customers’ browsing language. This improves readability, increases response rates, and helps you gather more high-quality reviews across regions.

How it works

Once you enable multi-language emails, we automatically detect your customers' store language and send the appropriate version of the email. For example:

If a customer places an order through the French version of your store, they will receive the French version of your emails once the order is fulfilled.

Considerations

To use multi-language emails with custom-styling templates, you'd need to create a default template and 1 template for each additional language you want to support.

Enable multi-language emails

Step 1: Publish an additional language in Shopify

If you've already published an additional language, besides your default language, you can skip this step.

To publish an additional language in Shopify:

From your Shopify admin, go to Settings > Languages.
Click Add language.
Open the Language dropdown and select a language from the list.
Click Add.
Use a translation app (like Shopify Translate & Adapt or Weglot) to translate your store content.
Click the 3-dot icon (...) next to each language and select Publish.

Step 2: Enable multi-language emails in Judge.me

To enable multi-language emails:

From your Judge.me admin, go to Settings > Language.
Scroll down to the Emails section at the bottom.
Click the checkbox next to Enable multi-language emails.
Click Save.

Customize the translated email templates

1. Smart styling template

To customize the translations for your review request emails (Smart styling templates):

From your Judge.me admin, go to Settings > Email templates.
In Review request and reminder emails, click the Edit button on the right of the Smart styling template.
Scroll down to the Language section.
Open the Currently editing in dropdown.
Select a language you want to edit.
Update the translated texts for the selected language.
Click Save.

2. Custom styling template

To use multi-language emails with custom-styling templates, you'd need to create:

A default template, which will be used as your main template and in the following cases:
- If no translated version exists for the customer's language
- If the customer’s language cannot be detected
1 template for each additional language you want to support

To set the default template:

From your Judge.me admin, go to Settings > Email templates.
In Review request and reminder emails, click Edit on the right of any Custom styling template.
On the right menu, scroll down to the Advanced section.
Open the Send to customers using this language dropdown.
Select Any Language.
Click Save, then click Set as active.

To set a template for each of the additional languages:

From your Judge.me admin, go to Settings > Email templates.
Find the default template you just created.
Click the arrow down icon (⏷) on its right.
Select Duplicate.
Click Edit next to the template you just duplicated.
On the right menu, scroll down to the Advanced section.
Open the Send to customers using this language dropdown.
Select the language you want to set for this template.
In the next pop-up:
- Click Overwrite email template to automatically translate and overwrite the existing email template.
- Click Cancel if you want to set the language for the template but don't want to automatically translate it.
Click Save, then click Set as active.