📧 Unlock multilingual email templates and other advanced features with a 15-day free trial of the Awesome Plan.
With Judge.me, you can send multilingual review request emails to match your customers’ browsing language. This improves readability, increases response rates, and helps you gather more high-quality reviews across regions.
How multilingual email translation works
When you enable multi-language emails and create custom templates for each supported language, Judge.me automatically detects your customers' store language and sends the appropriate version of the email.
If no match is found, a default template will be sent instead.
For example, when a customer visits your store in French, for example, Judge.me will send the French version of your review request email—if a matching template exists.
How to use multiple language emails
Step 1: Publish translated languages in Shopify
From your Shopify admin, go to Settings > Languages.
Click Add a language and choose from the list.
Use a translation app (like Shopify Translate & Adapt or Weglot) to translate your store content.
Click the three-dot icon next to each language and select Publish.
Step 2: Enable multi-language emails in Judge.me
In your Judge.me admin, go to General Settings > Account.
In the Language section, click Do you expect to receive reviews in multiple languages?
Check the box Send emails in each of your store's languages.
This setting ensures that Judge.me will match email templates with your store languages when sending out requests.
Step 3: Create custom email templates for each language
Review request emails
Go to Collect Reviews > Email Templates.
Click Create template.
In Advanced > Send to customers using this language, choose a language in the drop-down menu.
Click Overwrite email template to translate and overwrite the existing email template. You can customize the translated text further if needed.
Create one additional template labeled Any Language (used if a customer’s language can’t be detected).
Click Set as active for all templates you’ve created.
🎦 Click below to view our interactive guide
Reviewer notifications
Go to Collect Reviews > Reviewer Notifications in your Judge.me admin.
Click Customize next to the email you want to edit.
Reply notification email
Media reminder email
Q&A notification email
Review confirmation email
Use the Currently editing in drop-down to select your desired language.
A default translation will appear. Make changes as needed.
Click Save.
Repeat for each language you want to customize.
Coupon email
Go to Marketing and Social > Coupons.
Click Customize coupon email under the Coupons section.
Choose a language from the Currently editing in drop-down.
Edit the translated version or replace it with your custom text.
Click Save.
Repeat for other languages as needed.
Customer reward email (Referral)
Go to Marketing and Social > Referrals.
Make sure Customer reward is enabled. (If no reward is selected, the email won’t appear.)
Click Customizer widget, page and email layout in the Referral widget section.
Choose a language from the Currently editing in drop-down.
Edit the default translation or input your own text.
Click Save.
Repeat for other languages.
Get your free trial
🚀 Ready to connect with customers worldwide? Start your 15-day free trial of the Awesome Plan to enable multilingual review requests and more.