We believe that authentic customer feedback builds credibility. While we don’t support deleting all types of reviews, we do offer tools to manage reviews that are duplicated, inaccurate, or imported incorrectly.
Imported reviews can be permanently deleted.
Reviews left by your customers can only be deleted by the customers themselves.
Delete imported reviews
Delete selected imported reviews
Imported reviews can be deleted individually if they were added incorrectly (e.g., test reviews or duplicates). This action is permanent.
To delete an imported review:
From your Judge.me admin, go to Reviews.
Find the review with the source Imported.
Click the three-dot icon (⋯) next to the review.
Select Delete review.
To delete multiple imported reviews at once:
From your Judge.me admin, go to Reviews.
Check the box next to each review with the source Imported.
Click the Delete reviews button at the bottom of the page to remove them.
Delete all reviews from an import event
Sometimes you may want to remove reviews that came from a specific import. For example:
You imported the same file twice and ended up with duplicate reviews.
You want to clear out all reviews imported from a file.
You need to delete an import so you can re-import the corrected file.
In these cases, you can delete the entire import event from the Reviews Import Log, which removes all reviews included in that import.
To remove all reviews from an import event:
From your Judge.me admin, go to Settings > Import reviews.
Scroll down to the Reviews import log section at the bottom of the page.
Click the three-dot icon (⋯) next to the import event you want and select Delete reviews.
How your customers can delete their review
As a store owner, you cannot directly delete a review left by a customer, but you can guide your customer to do it themselves.
Steps for your customers to delete their review:
The customer can first go to the Judge.me Reviews site and click Sign in on the top right.
They can then sign in using one of the following options:
Enter the email address they used to write the review and click Send Magic Link — we’ll email them a one-click sign-in link.
Or sign in instantly with their Google or Facebook account.
Once signed in, go to the My Reviews tab.
Find the review they want to delete.
Click the Trash icon then click Yes to confirm.
