Available on the Free plan.
Your campaign report shows how many emails bounced or were delayed. You can also see the actual list of addresses behind either count, with a reason for each one.
How it works
Every sent campaign shows a Hard bounce rate tile and a Delivery delays tile in its Analytics. Click the bounced or delayed count inside either tile to open the list of addresses behind it.
A hard bounce is permanent. Judge.me stops sending to that address for good, and it appears in the Bounced list.
A delivery delay is temporary. It can still be delivered later, or, after enough failed attempts, it's stopped for good too — you'll see its status change from Will retry to Sending stopped.
Considerations
This is available on campaign reports only. Flow email reports don't have it.
The reason shown for each bounce comes from your email provider. When the provider doesn't give a specific reason, you'll see a generic message instead of a precise diagnosis.
If a bounce or spam complaint causes a customer's Shopify marketing consent to change, that's shown in the list too.
The list shows 50 addresses at a time, with Previous and Next to page through more. There's no CSV export.
The count above the list can occasionally lag behind what's actually in the list, because the count updates on a short delay while the list itself is always live. This evens out within a few days.
Setup
To view your bounced or delayed recipients:
From your Judge.me Email admin, go to Campaigns.
Open a campaign that has already sent.
Under Analytics, find the Hard bounce rate and Delivery delays tiles.
Click the number of bounces or delays to open the list for each.
Resources
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