Available on the Awesome plan.
Customer segment review requests help you collect more reviews from shoppers who already know your brand. Instead of entering emails manually or uploading a CSV file, you can target predefined customer segments and send review request emails using Judge.me templates.
You can currently request reviews from customers from the last 12 months in these segments:
Customers who have never left a review
Customers who left a 5-star review
How it works
After you schedule the request, Judge.me finds matching customers from last 12 months.
The selected Audience determines which customers are included:
Customers who have never left a review includes customers from the last 12 months who have not submitted any reviews.
Customers who left a 5-star review includes customers from the last 12 months who submitted a 5-star review.
Customers who were already contacted in the last 30 days are excluded.
The selected Type of review determines which review request is sent:
Product review only
Product review then store review
Store review only
Each request is checked before sending. For example, a request will not be sent if the customer has unsubscribed or the product is excluded from review requests.
Valid requests are scheduled and sent after 10 minutes.
A notification is sent when processing is complete.
Considerations
Customers who were already contacted in the last 30 days are automatically excluded.
Requests scheduled via customer segments will not trigger a review request event to Klaviyo. The review request emails will be sent with Judge.me templates.
Edits made to the Email subject, Email title, and Email content apply only to the scheduled request. They do not update the original email template.
How to request reviews from a customer segment
To request reviews from a customer segment:
From your Judge.me admin, go to Settings > Request reviews.
Next to Request reviews from customer segments or lists, click Get started.
In the Customer selection card, select Select customer segment.
In the Customer segment and review type card, select one of the available segments under Audience:
Customers who have never left a review
Customers who left a 5-star review
Select the Type of review you want to collect:
Product review only
Product review then store review
Store review only
In the Email card:
In Template option, select the email template you'd like to use.
(Optional) Select a language from the language dropdown if you have multi-language emails enabled.
(Optional) Customize the Email subject, Email title, and Email content for this batch. These changes apply only to this request — your template is not changed.
(Optional) Click Send sample email to preview the email before scheduling.
Click Schedule request.
Valid review requests are scheduled and sent after 10 minutes.
Resources
Get your free trial:
✉️ Unlock customer segment review requests to reach the right shoppers at the right time and collect more reviews with less manual work. Try the Judge.me Awesome plan with a 15-day free trial.
See our latest updates:
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