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Integrating with CK to collect reviews on WhatsApp

Send review requests on WhatsApp with CK and get the reviews in Judge.me Reviews.

Available on the Free plan

The CK integration adds the reviews CK collects on WhatsApp to Judge.me Reviews, so you can publish and manage them with your other reviews. It helps you get reviews from customers who rarely open email.

How the CK integration works

Here's how a review gets from CK to Judge.me Reviews:

  1. A customer places an order in your store.

  2. CK waits for the number of days you set in CK, then sends the customer a review request on WhatsApp.

  3. The customer leaves their review from the CK review request.

  4. CK sends the review to Judge.me through the Judge.me API.

  5. The review comes into Judge.me Reviews as a web review, and your publishing and verification settings apply to it like any other web review.

CK sends the request and keeps the review until it sends it to Judge.me, so the message, its timing and its wording are all set up in CK, not in Judge.me.

Considerations

Before you set up the CK integration, review the following considerations:

  • This integration is available on the CK VIP plan or higher.

  • This integration is developed and maintained by the Carthike team. For help with setup or any issues, contact Carthike support.

  • These reviews come in as web reviews, and they're only verified after the customer confirms them.

  • If Judge.me review requests are enabled, customers can get 2 review requests for the same order: one from Judge.me and one from CK on WhatsApp.

Set up the CK integration

Step 1: Enable WhatsApp review requests in CK

To enable WhatsApp review requests in CK:

  1. From your CK app, go to Integrations.

  2. Click the Judge.Me card.
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  3. On the Settings tab, turn on the Enable automation toggle.

  4. In the Phone Number field, enter the WhatsApp number customers can reply to if they have a concern.

  5. In the Review request timing field, enter how many days to wait after the order, for example 14.

  6. From the Language dropdown, select the language of your message.

  7. In the Message field, write your WhatsApp review request.
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  8. Click Save.
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Step 2: Check your WhatsApp review requests

To check the WhatsApp review requests CK has scheduled and sent:

  1. From your CK app, go to Integrations.

  2. Click the Judge.Me card.

  3. Click the Scheduled tab to see the review requests waiting to be sent.
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  4. Click the Message Logs tab to see the review requests already sent.
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Resources

  • See our latest updates:

    ➡️ Check our Unboxed page to discover newly launched features and improvements from Judge.me.

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