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Using Judge.me as a trigger or action in Shopify Flow

Learn how to automate your tasks using the Shopify Flow x Judge.me integration.

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With the Judge.me x Shopify Flow integration, you can:

  • Trigger flows when it’s time to send a review request via a third-party app (email, WhatsApp, SMS).

  • Trigger flows (e.g., send emails, create tickets, issue rewards) when a new review is submitted via the review request emails.

  • Send or skip review requests in Judge.me for specific orders.

Enable Shopify Flow in Judge.me

To start using Judge.me as a trigger or an action in Shopify Flow, first enable Shopify Flow in Judge.me:

  1. From your Judge.me admin, go to Settings > Integrations.

  2. Search for Shopify Flow and click the integration card.

  3. Check the box next to "Use Shopify Flow to create workflows based on Judge.me events".

  4. Click Save.

Judge.me review trigger

How it works

Here's how a flow using the New review received trigger works:

  1. Your customer submits a new review directly from your Judge.me review request email.

  2. We send a trigger to your Shopify Flow.

  3. You can use this trigger to automate follow-up actions such as:

    • Sending internal notifications (Slack, email, etc.)

    • Tagging the customer or order

    • Creating tasks or support tickets

    • Updating your CRM or marketing workflows

    • Sending follow-up emails based on the review rating (e.g., a thank-you email for 5-star reviews, or support outreach for 1–2-star reviews)

    • Logging reviews into external tools like Google Sheets

    • Triggering loyalty or rewards systems based on review sentiment

How to set it up

To use the New review received trigger in your Shopify Flow:

  1. From your Flow admin, click the Create workflow button on the top right.

  2. Click Select a trigger.

  3. Find and click on the New review received trigger from Judge.me.

  4. Add any conditions and actions you want the flow to perform.

  5. Click Turn on workflow on the top right.

Example flows

1. Record positive and negative reviews in separate sheets

Here’s how you can set up a flow to help you organize reviews based on their rating:

  1. Trigger: New review received

  2. Condition: Check if the review rating equals 5

  3. Action: Add row to spreadsheet for 5-star reviews

  4. Action: Add row to spreadsheet for non-5-star reviews

2. Create a support ticket in Gorgias

Here’s how you can set up a flow to create a support ticket in Gorgias when a low-rating review is submitted:

  1. Trigger: New review received

  2. Condition: Check if the review rating is less than or equal to 2

  3. Action: Create a ticket in Gorgias

3. Send Smile reward

Here’s how you can set up a flow to send a reward via Smile.io when a 5-star review is submitted:

  1. Trigger: New review received

  2. Condition: Check if the review rating equals 5

  3. Action: Send Smile activity

4. Send follow-up emails to customers via Klaviyo

Here’s how you can set up a flow to track the event via Klaviyo when a 5-star review is submitted:

  1. Trigger: New review received

  2. Condition: Check if the review rating equals 5

  3. Action: Track an Event via Klaviyo

5. Plant trees via Sprout

Here’s how you can set up a flow to plant a tree in Sprout when a 5-star review is submitted:

  1. Trigger: New review received

  2. Condition: Check if the review rating equals 5

  3. Action: Plant Trees

Judge.me request trigger

Currently available for Judge.me early user program only

How it works

Here's how a flow using the Review request ready trigger works:

  1. Your customer places an order.

  2. The order is marked as fulfilled in your store.

  3. After your configured delay in the Request Timing section, instead of sending a review request email from Judge.me, we'll send a trigger to your Shopify Flow.

  4. You can use this trigger to send review requests from your email, SMS, or WhatsApp apps.

How to set it up

To use the Review request ready trigger in your Shopify Flow:

  1. From your Flow admin:

    • Click the Create workflow button on the top right.

    • Click Select a trigger.

    • Find and click on the Review request ready trigger from Judge.me.

    • Add any conditions and actions you want the flow to perform.

    • Click Turn on workflow on the top right.

  2. From your Judge.me admin:

    • Go to Settings > Integrations.

    • Search for Shopify Flow and click the integration card.

    • In the Connect section, check the box next to "Use Shopify Flow to create workflows based on Judge.me events".

    • In the Review requests section, check the box next to "Send trigger when it's time to send a review request" (available for Judge.me early user program only).

    • Click Save.

Note:

  • Please contact your email, SMS, or WhatsApp providers for detailed instructions on how to build the review request flow using this trigger.

  • Once the trigger is enabled, we stop sending requests from Judge.me. Make sure your flow is fully set up so no review requests are missed.

Trigger variables

If you use Review request ready as the trigger in your Shopify Flow, you can use these available variables in your action to customize your review request message:

Variable

Meaning

order_id

Shopify Order ID

customer_id

Shopify Customer ID

product_id

Shopify Product ID

buyer_name

Full name of the buyer

buyer_first_name

First name of the buyer

buyer_last_name

Last name of the buyer

buyer_email

Email of the buyer

order_quantity

Number of items in the order

order_name

Name of the order

n_days_ago

Number of days since the order was fulfilled

product_title

Title of the product

product_handle

Handle of the product

product_image_url

Image URL of the product

shop_name

Name of the shop

shop_url

URL of the shop

shop_logo_url

Logo URL of the shop

coupon_details

Your coupon details (if any)

product_review_url

URL to leave a verified review for the product

unsubscribe_url

URL to unsubscribe from review request emails

Judge.me request actions

How it works

Here's how a flow using either the Send review requests for order or Skip review requests for order action works:

  1. You can start the flow with any Shopify Flow trigger (e.g., Order created, Order fulfilled, Tag added, etc.).

  2. When the flow meets your conditions, Shopify Flow will call one of the selected Judge.me actions:

    • Send review requests for order – tells Judge.me to send a review request for that specific order.

    • Skip review requests for order – tells Judge.me not to send a review request for that order.

How to set it up

To use the Send review requests for order or Skip review requests for order action in your Shopify Flow:

  1. From your Flow admin, click the Create workflow button on the top right.

  2. Add any trigger you want to start the automation (e.g., Order fulfilled, Order created, or a tag being added).

  3. Add any conditions you need (optional) to define when to send or skip review requests.

  4. Find and select one of these actions from Judge.me:

    • Send review requests for order

    • Skip review requests for order

  5. Click Turn on workflow on the top right.

Example flows

1. Send review requests 14 days after order fulfillment

When the order is fulfilled in Shopify, you can use Shopify Flow to send a Judge.me review request. This action will override any automated sending/skipping actions in Judge.me. You can use Shopify's "Wait" action to add a delay time between the fulfillment and the review request.

2. Skip review requests for orders with just one line item

When the order is fulfilled in Shopify, you can use Shopify Flow to skip a review request in Judge.me. This action will override any automated sending/skipping actions in Judge.me. You can apply certain conditions (e.g., order value, order quantity, etc.) to skip specific review requests.

Resources

  1. Get your free trial:

    🚀 Unlock powerful automation and integrations—like Shopify Flow triggers and advanced conditions—with a 15-day free trial of Judge.me Awesome plan.

  2. Follow us on LinkedIn:

    ➡️ Stay updated on Judge.me product releases, tips, and merchant success stories — follow us on LinkedIn.

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Sending review requests via Klaviyo
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Getting started with Judge.me
Getting started with Judge.me (new app design 2025)
Rewarding customers with store credit for reviews using Dollarback (via Shopify Flow)
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