The LoyaltyLion integration lets LoyaltyLion give customers points for their reviews. It gives customers a reason to write a review.
How the LoyaltyLion integration works
Here's how a review earns points in LoyaltyLion:
A customer leaves a review.
Judge.me checks the review against 2 of your reward settings in Judge.me: Who can receive coupons and Which reviews trigger a discount. The review doesn't need to be published.
If the review qualifies, Judge.me sends LoyaltyLion the customer's email through the LoyaltyLion API, and LoyaltyLion adds the points set in your judgeme_review custom rule.
Each review earns points once, even when a customer reviews several products from the same order.
Considerations
Before you set up the LoyaltyLion integration, review the following considerations:
This integration is available on the Judge.me Reviews Awesome plan and the LoyaltyLion Classic plan or higher.
Judge.me coupons aren't generated while LoyaltyLion is enabled.
The coupon banner in Smart styling review request emails promotes Judge.me-generated coupons only. While LoyaltyLion is enabled, turn off Show coupon in smart review request emails on the Coupons page. To tell customers they can earn LoyaltyLion points, add that to your review request email text.
Judge.me doesn't send an API request for imported and synced reviews.
Set up the LoyaltyLion integration
Step 1: Create the review earning rule in LoyaltyLion
To create the review earning rule in LoyaltyLion:
From your LoyaltyLion dashboard, go to Manage.
In the left menu, click Rules.
Click Create new rule on the top right.
Select Custom rule (available on the LoyaltyLion Classic plan or higher).
In the Details section, in the Identifier field, enter "judgeme_review".
In the Points field, enter the number of points for each review.
For Approval method, select one of the following options:
Immediate — the customer gets the points as soon as LoyaltyLion receives the review
Trigger — the points stay pending until you approve them in LoyaltyLion
For Limit, set how many times to give points per day, week, month or year.
In the Display section, change the settings as you like.
Click Create rule.
Step 2: Connect Judge.me to LoyaltyLion
To connect Judge.me to LoyaltyLion:
From your LoyaltyLion dashboard, go to Manage.
At the bottom of the left menu, click API keys.
Click Create API key.
Name the key "Judge.me".
For Scopes, select read_customers and write_customers.
Click Create.
Copy the API key.
Step 3: Enable LoyaltyLion in Judge.me
To enable LoyaltyLion in Judge.me:
From your Judge.me Reviews app, go to Settings > Integrations > LoyaltyLion.
Select Enable LoyaltyLion.
If you send coupons through Judge.me, click Continue in the Disable Judge.me coupons message.
In the LoyaltyLion API key field, paste the API key you copied in Step 2.
Optional: If your LoyaltyLion program runs on several sites, in the LoyaltyLion Site ID field, enter the site ID.
Click Save.
Disable the LoyaltyLion integration
To disable the LoyaltyLion integration:
From your Judge.me Reviews app, go to Settings > Integrations > LoyaltyLion.
In the Connect section, select Disabled.
Click Save.
After you disable LoyaltyLion in Judge.me, new reviews no longer earn points. If Judge.me coupons are enabled, Judge.me starts sending them again with your current coupon settings.
Resources
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