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Questions and Answers widget (Q&A)

Let customers ask product questions and display helpful answers to boost trust and sales.

Updated over 2 weeks ago

Available on the Awesome plan

The Questions and Answers Widget lets shoppers ask product-specific questions directly on your product pages. You can respond publicly in the Review Widget and privately via email. This user-generated content builds trust, reduces support inquiries, and creates a rich FAQ that improves SEO and boosts conversions.

Considerations

  • When Q&A is enabled, the Ask a question button will appear even if web reviews restriction is enabled.

  • It’s not possible to display the Q&A tab before the Reviews tab if there are no published reviews. The widget will always default to the Reviews tab, even if it's empty. The Q&A tab will only be shown as a secondary tab.

  • At the moment, the Q&A dashboard does not include a search bar and filters. To find specific questions, you'd need to scroll through the list of questions.

Enable the Q&A tab

To add the Questions and Answers widget to your product pages:

  1. Install the Review Widget.

  2. From your Judge.me admin, go to Settings > Widgets.
    ​

  3. Scroll to the Questions and Answers card and click Customize.
    ​

  4. Enable "Show Q&A Tab" to display questions and answers as a tab and add a Ask a question button inside the Review Widget.

  5. Enable "Show Q&A Badge" to add a clickable badge next to the Star Rating Badge.

  6. Click Save.

Example of Q&A tab in the Review Widget:

Example of the Q&A badge next to the Star Rating Badge:

Customize the Q&A widget with built-in settings

To update the look and feel of the Q&A tab and badge:

  1. From your Judge.me admin, go to Settings > Widgets.

  2. Scroll down to find the Questions and Answers card and click Customize.

  3. There, you can adjust the following elements:
    ​

1. Q&A tab texts

To adjust the texts in the Q&A tab:

  1. Scroll down to the Text section and click Customize text.

  2. Under each field below in the Tab and Badge tabs, adjust the texts to your likings and click Save.

In the "Tab" tab

In the Subtabs section

Field

Default text

Reviews subtab label

Reviews

Questions subtab label

Questions

In the Question form section

Field

Default text

Question section heading

Ask a question

Question label

Question

Question field placeholder text

Write your question here

Submit button

Submit Question

Answer label

Answer

Cancel Question Button

Cancel

In the Question form success section

Field

Default text

Question success message heading

Question Submitted!

Submit success message

Thank you for your question! We will notify you once it gets answered.

In the "Badge" tab

Field

Default text

No questions text

No questions

Number of questions text

{{ number_of_questions }} question/questions

2. Q&A badge position

To choose how the Q&A badge will show with the Star Rating Badge:

  1. Scroll down to Badge settings.

  2. Choose from these options:

    • "Different rows": the Q&A badge will show below the Star Rating Badge

    • "Same row": the Q&A badge will show next to the Star Rating Badge

  3. Click Save.

3. Q&A badge icon

To add the Q&A icon to your Q&A badge:

  1. Scroll down to the Color section.

  2. Enable "Show Q&A icon on Preview Badge (stars)".

  3. You can also select a color for the Q&A icon.

  4. Click Save.

Customize the Q&A widget with CSS

To apply more custom styling to your Q&A Badge:

  1. From your Judge.me admin, go to Settings > Widgets.

  2. Find the Star Rating Badge card and click Customize.
    ​

  3. Scroll down to Advanced and open the Custom CSS (Advanced) editor.

  4. Add in the following CSS code.

  5. Click Save.

What you want to change

CSS code

To hide the "No questions" text in the Q&A badge

.jdgm-prev-badge[data-number-of-questions="0"] .jdgm-qa-badge {
  display: none;
}

Manage your questions and answers

To find your Q&A dashboard:

  1. From your Judge.me admin, go to Reviews.

  2. In the Customer questions tab, you can see your questions and answers.

  3. There, you can also take the following actions:
    ​

1. Reply to a question

To reply to a question:

  1. Click the Reply icon on the right of the question.

  2. Add your answer and click Send answer.

  3. Replying to a question does not automatically publish it. You’ll need to manually publish the question for it to appear on your store.

2. Publish a question:

By default, all new submitted questions from your customers will be hidden.

To publish a question:

  1. Find the question you want to publish

  2. Click the Hidden dropdown on the right of the question.

  3. Select Publish question.
    ​

3. Edit a question

To edit a question:

  1. Click the 3-dot icon (...) on the right of the question and select Edit question.

  2. Adjust the question how you see fit and click Edit question.

  3. We will send an email to inform the customer about the changes.

4. Delete a question

To delete a question:

  • Click the 3-dot icon (...) on the right of the question and select Delete question.
    ​

5. Ask community

You can use the Ask community feature to invite recent customers to answer the questions for you. They’ll receive an email asking to contribute answers, adding valuable peer insights for future shoppers.

To send an email to your customers requesting an answer to a submitted question:

  1. Click the 3-dot icon (...) on the right of the question and select Ask community.

  2. In the We will email the buyers of the last 10 orders with this product field, select the number of customers you want to send an email to (min 10 most recent orders, max 100 most recent orders).

  3. Click Send question.

6. Export questions and answers

To export all your questions and answers:

  • Click the Export button on the top right.

  • If you export fewer than 25 questions, the file will be downloaded to your computer immediately.

  • If you export more than 25 questions, we'll prepare the file in the background. Once the exported Q&A are ready, we'll send you a notification to the email addresses listed in your Admin notifications setting.

Q&A notification emails

When a customer submits a question through the Q&A Widget and you (or another customer) respond, we will automatically send a notification email to the customer to let them know their question has been answered.

To ensure customers receive timely updates on their questions, Q&A notification emails cannot be turned off.

To customize the Q&A notification emails:

  1. From your Judge.me admin, go to Settings > Email templates.

  2. Scroll down to the Post-review notifications section.

  3. Click Edit on the right of Q&A notification.

  4. Scroll down to the Template section.

  5. There you can adjust the texts in the following fields and click Save.

Fields

Default texts

Email subject

{{ customer_first_name }}, your question has been answered

Preheader text

Your question got a new answer, check it out!

Email title

Your question got an answer

Email content

Hi {{ customer_first_name }},

You asked a question about {{ product_title }}. There's now a new reply to your question.

Your question:

{{ block_question }}

Answer:

{{ block_answer }}

Related Articles
Adding the Star Rating Badge to collection pages (2.0 themes)
Overview of Judge.me widgets
Floating Reviews Tab
Customizing the Review Widget
Customizing the texts in the Review Widget
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