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Questions and Answers widget (Q&A)

Let customers ask product questions and display helpful answers to boost trust and sales.

Updated over a month ago

The Questions and Answers Widget lets shoppers ask product-specific questions directly on your product pages. You can respond publicly in the Review Widget and privately via email. This user-generated content builds trust, reduces support inquiries, and creates a rich FAQ that improves SEO and boosts conversions.

Enable the Q&A tab

To add the Questions and Answers widget to your product pages:

  1. From your Judge.me admin, go to Widgets > Questions and Answers > Customize.

  2. Enable "Show Q&A Tab" to display questions and answers as a tab and add a Ask a question button inside the Review Widget.

  3. Enable "Show Q&A Badge" to add a clickable badge next to the Star Rating Badge.

  4. Click Save.

Example of Q&A tab in the Review Widget:

Example of the Q&A badge next to the Star Rating Badge:

Considerations

  • Even if you enable web reviews restriction, the Ask a question button will still appear if Q&A is enabled.

  • It’s not possible to display the Q&A tab before the Reviews tab if there are no published reviews. The widget will always default to the Reviews tab, even if it's empty. The Q&A tab will only be shown as a secondary tab.


For other e-commerce platforms

  1. Go to Settings > Other Widgets > Questions and Answers > Questions and Answers Installation.

  2. Enable the Q&A tab and Q&A badge to display on your product pages.


Customize the Q&A tab

1. Customize the texts in the Q&A tab

To adjust the texts in the Q&A tab:

  • From your Judge.me admin, go to Widgets > Questions and Answers > Customize.

  • Click the Customize text button.

  • Under each section below in the Tab and Badge tabs, adjust the texts to your likings and click Save.

In the "Tab" tab

Subtabs

Option

Default text

Reviews subtab label

Reviews

Questions subtab label

Questions

Question form

Option

Default text

Question section heading

Ask a question

Question label

Question

Question field placeholder text

Write your question here

Submit button

Submit Question

Answer label

Answer

Cancel Question Button

Cancel

Question form success

Option

Default text

Question success message heading

Question Submitted!

Submit success message

Thank you for your question! We will notify you once it gets answered.

In the "Badge" tab

Option

Default text

No questions text

No questions

Number of questions text

{{ number_of_questions }} question/questions

2. Adjust the Q&A badge position

To choose how the Q&A badge will show with the Star Rating Badge:

  • From your Judge.me admin, go to Widgets > Questions and Answers > Customize.

  • Scroll down to Badge settings.

  • Choose from these options:

    • Different rows: the Q&A badge will show below the Star Rating Badge

    • Same row: the Q&A badge will show next to the Star Rating Badge

  • Click Save.

3. Adjust the Q&A badge icon

To add the Q&A icon to your Q&A badge:

  • From your Judge.me admin, go to Widgets > Questions and Answers > Customize.

  • Scroll down to Color.

  • Enable "Show Q&A icon on Preview Badge (stars)".

  • You can also select a color for the Q&A icon.

  • Click Save.

Customize your Q&A widget with CSS

To apply more custom styling to your Q&A Badge:

  1. From your Judge.me admin, go to Widgets > Star Rating Badge > Customize.

  2. Scroll down to Advanced and open the Custom CSS (Advanced) editor.

  3. Add in the CSS code.

  4. Click Save.

To hide the "No questions" text in the Q&A badge

.jdgm-prev-badge[data-number-of-questions="0"] .jdgm-qa-badge {
display: none;
}

Manage your questions and answers

Reply to a question

To reply to a question:

  • From your Judge.me admin, go to Manage Reviews > Questions & Answers.

  • Click the Reply icon on the right of the question.

  • Add your answer and click Send answer.

Note:

Replying to a question does not automatically publish it. You’ll need to manually publish the question for it to appear on your store.

Publish a question

By default, all new submitted questions from your customers will be hidden.

To publish a question:

  • From your Judge.me admin, go to Manage Reviews > Questions & Answers.

  • Click the status dropdown next to the question and select Publish question.

Edit a question

To edit a question:

  • From your Judge.me admin, go to Manage Reviews > Questions & Answers.

  • Click the 3-dot icon (...) on the left of the question and select Edit question.

  • Adjust the question how you see fit and click Edit question.

  • We will send an email to inform the customer about the changes.

Delete a question

To delete a question:

  • From your Judge.me admin, go to Manage Reviews > Questions & Answers.

  • Click the 3-dot icon (...) on the left of the question and select Delete question.

Ask community

You can use the Ask community feature to invite recent customers to answer the questions for you. They’ll receive an email asking to contribute answers, adding valuable peer insights for future shoppers.

To send an email to your customers requesting an answer to a submitted question:

  • From your Judge.me admin, go to Manage Reviews > Questions & Answers.

  • Click the 3-dot icon (...) on the left of the question and select Ask community.

  • Under We will email the buyers of the last 10 orders with this product, select the number of customers you want to send an email to (min 10 most recent orders, max 100 most recent orders).

  • Click Send question.

Filter spam questions

Judge.me integrates OOPSpam to detect and block spam questions. To activate spam filtering:

  1. From your Judge.me admin, go to Collect Reviews > Moderation > Review restriction.

  2. Enable Filter out spam reviews and questions.

Detected spam appears under the Spam tab. Click Not Spam to move them back to the main list.


For other e-commerce platforms

Go to Settings > Review Widget > Review Curation > Web Reviews Spam Filter.


Send Q&A notification emails

You can notify shoppers when their questions are answered. Customize this in Collect Reviews > Reviewer Notifications > Q&A notification email.


For other e-commerce platforms

Set up the same email in Settings > Other Emails > Q&A Notification Email.


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