The Questions and Answers Widget lets shoppers ask product-specific questions directly on your product pages. You can respond publicly in the Review Widget and privately via email. This user-generated content builds trust, reduces support inquiries, and creates a rich FAQ that improves SEO and boosts conversions.
Enable the Q&A tab
To add the Questions and Answers widget to your product pages:
From your Judge.me admin, go to Widgets > Questions and Answers > Customize.
Enable "Show Q&A Tab" to display questions and answers as a tab and add a Ask a question button inside the Review Widget.
Enable "Show Q&A Badge" to add a clickable badge next to the Star Rating Badge.
Click Save.
Example of Q&A tab in the Review Widget:
Example of the Q&A badge next to the Star Rating Badge:
Considerations
Even if you enable web reviews restriction, the Ask a question button will still appear if Q&A is enabled.
It’s not possible to display the Q&A tab before the Reviews tab if there are no published reviews. The widget will always default to the Reviews tab, even if it's empty. The Q&A tab will only be shown as a secondary tab.
For other e-commerce platforms
For other e-commerce platforms
Go to Settings > Other Widgets > Questions and Answers > Questions and Answers Installation.
Enable the Q&A tab and Q&A badge to display on your product pages.
Customize the Q&A tab
1. Customize the texts in the Q&A tab
To adjust the texts in the Q&A tab:
From your Judge.me admin, go to Widgets > Questions and Answers > Customize.
Click the Customize text button.
Under each section below in the Tab and Badge tabs, adjust the texts to your likings and click Save.
In the "Tab" tab
Subtabs
Option | Default text |
Reviews subtab label | Reviews |
Questions subtab label | Questions |
Question form
Option | Default text |
Question section heading | Ask a question |
Question label | Question |
Question field placeholder text | Write your question here |
Submit button | Submit Question |
Answer label | Answer |
Cancel Question Button | Cancel |
Question form success
Option | Default text |
Question success message heading | Question Submitted! |
Submit success message | Thank you for your question! We will notify you once it gets answered. |
In the "Badge" tab
Option | Default text |
No questions text | No questions |
Number of questions text |
|
2. Adjust the Q&A badge position
To choose how the Q&A badge will show with the Star Rating Badge:
From your Judge.me admin, go to Widgets > Questions and Answers > Customize.
Scroll down to Badge settings.
Choose from these options:
Different rows: the Q&A badge will show below the Star Rating Badge
Same row: the Q&A badge will show next to the Star Rating Badge
Click Save.
3. Adjust the Q&A badge icon
To add the Q&A icon to your Q&A badge:
From your Judge.me admin, go to Widgets > Questions and Answers > Customize.
Scroll down to Color.
Enable "Show Q&A icon on Preview Badge (stars)".
You can also select a color for the Q&A icon.
Click Save.
Customize your Q&A widget with CSS
To apply more custom styling to your Q&A Badge:
From your Judge.me admin, go to Widgets > Star Rating Badge > Customize.
Scroll down to Advanced and open the Custom CSS (Advanced) editor.
Add in the CSS code.
Click Save.
To hide the "No questions" text in the Q&A badge | .jdgm-prev-badge[data-number-of-questions="0"] .jdgm-qa-badge { |
Manage your questions and answers
Reply to a question
To reply to a question:
From your Judge.me admin, go to Manage Reviews > Questions & Answers.
Click the Reply icon on the right of the question.
Add your answer and click Send answer.
Note:
Replying to a question does not automatically publish it. You’ll need to manually publish the question for it to appear on your store.
Publish a question
By default, all new submitted questions from your customers will be hidden.
To publish a question:
From your Judge.me admin, go to Manage Reviews > Questions & Answers.
Click the status dropdown next to the question and select Publish question.
Edit a question
To edit a question:
From your Judge.me admin, go to Manage Reviews > Questions & Answers.
Click the 3-dot icon (...) on the left of the question and select Edit question.
Adjust the question how you see fit and click Edit question.
We will send an email to inform the customer about the changes.
Delete a question
To delete a question:
From your Judge.me admin, go to Manage Reviews > Questions & Answers.
Click the 3-dot icon (...) on the left of the question and select Delete question.
Ask community
You can use the Ask community feature to invite recent customers to answer the questions for you. They’ll receive an email asking to contribute answers, adding valuable peer insights for future shoppers.
To send an email to your customers requesting an answer to a submitted question:
From your Judge.me admin, go to Manage Reviews > Questions & Answers.
Click the 3-dot icon (...) on the left of the question and select Ask community.
Under We will email the buyers of the last 10 orders with this product, select the number of customers you want to send an email to (min 10 most recent orders, max 100 most recent orders).
Click Send question.
Filter spam questions
Judge.me integrates OOPSpam to detect and block spam questions. To activate spam filtering:
From your Judge.me admin, go to Collect Reviews > Moderation > Review restriction.
Enable Filter out spam reviews and questions.
Detected spam appears under the Spam tab. Click Not Spam to move them back to the main list.
For other e-commerce platforms
For other e-commerce platforms
Go to Settings > Review Widget > Review Curation > Web Reviews Spam Filter.
Send Q&A notification emails
You can notify shoppers when their questions are answered. Customize this in Collect Reviews > Reviewer Notifications > Q&A notification email.
For other e-commerce platforms
For other e-commerce platforms
Set up the same email in Settings > Other Emails > Q&A Notification Email.
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