The Questions and Answers Widget lets shoppers ask product-specific questions directly on your product pages. This user-generated content builds trust, reduces support inquiries, and creates a rich FAQ that improves SEO and boosts conversions.
How it looks
The Q&A Widget can appear in different parts of your store:
The "Questions" tab in the Review Widget – Displays all submitted questions and their answers in the Review Widget on the product page.
For the Q&A Widget (new version):
For the Q&A Widget (legacy version):
The "Ask a question" button in the Review Widget – Opens a form where customers can submit their questions about the product.
For the Q&A Widget (new version):
For the Q&A Widget (legacy version):
The question count badge in the Star Rating Badge – Shows the total number of questions for the product and links customers to the Q&A tab.
How it works
To use the Questions tab and Ask a question button, you'd first need to install the Review Widget on your product page.
Once you've enabled the Questions tab and Ask a question button in the Review Widget, your customers can submit a question for the product directly on the product page.
When a customer submits a question:
The question is saved in your Judge.me admin for moderation.
You can publish or hide the question.
You can reply publicly as the store owner.
You can also allow other customers to reply, building a community-driven Q&A.
Once published, the question and its answers will appear in the Questions tab in the Review Widget on your product page.
Considerations
When the Questions tab and Ask a question button are enabled, the Ask a question button will appear even if web reviews restriction is enabled.
It’s not possible to display the Questions tab before the Reviews tab, even if there are no published reviews.
The Review Widget will always default to the Reviews tab, even if it's empty.
The Questions tab will only be shown as a secondary tab.
To use the Q&A Widget (new version), you'd first need to upgrade to the new Review widget version. If you installed the Judge.me app after December 9, 2025, you may already have this new Q&A widget by default.
Q&A Widget (new version)
1. Questions tab and Ask a question button
Enable the Questions tab and Ask a question button
To add the Questions tab and Ask a question button to the Review Widget on your product page:
From your Judge.me admin, go to Settings > Widgets > Questions and Answers.
In the Review Widget section at the top, click the checkbox next to Let customers ask questions.
Click Save.
Customize the texts in the Questions tab and Ask a question form
To adjust the texts in the Questions tab and Ask a question form:
From your Judge.me admin, go to Settings > Widgets > Questions and Answers.
Scroll down and open the Text section.
Adjust the default texts in the following fields to your likings:
Ask a question flow:
Question section screen title: "Ask a question about this product"
Question field label: "Question"
Question field placeholder text: "Write your question here"
Question submitted:
Question success message heading: "Thanks for your question!"
Submit success message: "We’ll notify you by email when your question is answered."
Click Save.
2. Question count badge
Enable the question count badge
To add the question count badge to the Star Rating Badge on your product page:
From your Judge.me admin, go to Settings > Widgets > Questions and Answers.
Scroll down and open the Star Rating Badge section.
Click the checkbox next to Show questions count.
Click Save.
Change question count badge position
To choose how the question count badge will show with the Star Rating Badge:
From your Judge.me admin, go to Settings > Widgets > Questions and Answers.
Scroll down and open the Star Rating Badge section.
For Badge position, select one of the following options:
Show beneath the Star Rating Badge
Show next to the Star Rating Badge
Click Save.
Enable question count badge icon
To add the Q&A icon to the question count badge:
From your Judge.me admin, go to Settings > Widgets > Questions and Answers.
Scroll down and open the Star Rating Badge section.
Click the checkbox next to Show icon next to the badge.
In the Badge color field (only available when Show icon next to the badge is enabled): use the color picker or enter a hex code to select your preferred color for the question count badge icon.
Click Save.
Customize the question count badge text
To adjust the texts in the Questions tab and Ask a question form:
From your Judge.me admin, go to Settings > Widgets > Questions and Answers.
Scroll down and open the Text section.
Adjust the default texts in the following fields to your likings:
Question word:
Question word (singular): "Question"
Question word (plural): "Questions"
Click Save.
Q&A Widget (legacy version)
1. Questions tab and Ask a question button
Enable the Questions tab and Ask a question button
To add the Questions tab and Ask a question button to the Review Widget on your product page:
From your Judge.me admin, go to Settings > Widgets > Questions and Answers.
In the Install section at the top, click the checkbox next to Show Q&A Tab.
Click Save.
Customize the texts in the Questions tab and Ask a question form
To adjust the texts in the Questions tab and Ask a question form:
From your Judge.me admin, go to Settings > Widgets > Questions and Answers > Customize Text > Tab.
Adjust the default texts in the following fields to your likings:
Subtabs:
Reviews subtab label: "Reviews"
Questions subtab label: "Questions"
Question form:
Question section heading: "Ask a question"
Question label: "Question"
Question field placeholder text: "Write your question here"
Submit button: "Submit Question"
Answer label: "Answer"
Cancel Question button: "Cancel"
Question form success:
Question success message heading: "Question Submitted!"
Submit success message: "Thank you for your question! We will notify you once it gets answered."
Click Save.
2. Question count badge
Enable the question count badge
To add the question count badge to the Star Rating Badge on your product page:
From your Judge.me admin, go to Settings > Widgets > Questions and Answers.
In the Install section at the top, click the checkbox next to Show Q&A Badge.
Click Save.
Change question count badge position
To choose how the question count badge will show with the Star Rating Badge:
From your Judge.me admin, go to Settings > Widgets > Questions and Answers.
Scroll down to the Badge settings section.
Select one of the following options:
Different rows – the Q&A badge will show below the Star Rating Badge
Same row – the Q&A badge will show next to the Star Rating Badge
Click Save.
Enable question count badge icon
To add the Q&A icon to the question count badge:
From your Judge.me admin, go to Settings > Widgets > Questions and Answers.
Scroll down to the Color section.
Click the checkbox next to Show Q&A icon on Preview Badge (stars).
In the Badge color field: use the color picker or enter a hex code to select your preferred color for the question count badge icon.
Click Save.
Customize the question count badge text
To customize the text in the question count badge:
From your Judge.me admin, go to Settings > Widgets > Questions and Answers > Customize Text > Badge.
Adjust the default texts in the following fields to your likings:
No questions text: "No questions"
Number of questions text: "
{{ number_of_questions }}question/questions"
Click Save.
Customize the Q&A badge with CSS
To add custom CSS in Judge.me for the Q&A badge:
From your Judge.me admin, go to Settings > Widgets > Star Rating Badge.
Scroll down to the Advanced section at the bottom.
Open the Custom CSS (Advanced) editor.
Paste the CSS code from the table below into the editor. The Custom CSS editor is limited to 500 characters.
Click Save.
What you want to change | CSS code |
To hide the "No questions" text in the Q&A badge | .jdgm-prev-badge[data-number-of-questions="0"] .jdgm-qa-badge { |
Manage your questions and answers
1. View your questions and answers
To see all your questions and answers:
From your Judge.me admin, go to Reviews > Customer questions.
2. Reply to a question
To reply publicly to a question:
From your Judge.me admin, go to Reviews > Customer questions.
Click the Reply icon on the right of the question.
Add your answer and click Send answer.
Replying to a question does not automatically publish it. You’ll need to manually publish the question for it to appear on your store.
3. Publish or hide a question:
By default, all new submitted questions from your customers will be hidden.
To publish or hide a question:
From your Judge.me admin, go to Reviews > Customer questions.
Find the question you want to publish
Open the status dropdown on the right of the question.
Select Publish question to publish it or Hide question to hide it.
4. Edit a question
To edit a question:
From your Judge.me admin, go to Reviews > Customer questions.
Click the 3-dot icon (...) on the right of the question.
Select Edit question.
Adjust the question how you see fit and click Edit question.
We will send an email to inform the customer about the changes.
5. Delete a question
To delete a question:
From your Judge.me admin, go to Reviews > Customer questions.
Click the 3-dot icon (...) on the right of the question.
Select Delete question.
6. Ask community
You can use the Ask community feature to invite recent customers to answer the questions for you. They’ll receive an email asking to contribute answers, adding valuable peer insights for future shoppers.
To send an email to your customers requesting an answer to a submitted question:
From your Judge.me admin, go to Reviews > Customer questions.
Click the 3-dot icon (...) on the right of the question.
Select Ask community.
Open the We will email the buyers of the last 10 orders with this product dropdown.
Select the number of customers you want to send an email to (min 10 most recent orders, max 100 most recent orders).
Click Send question.
7. Export questions and answers
To export all your questions and answers:
From your Judge.me admin, go to Reviews > Customer questions.
Click the Export button on the top right.
If you export fewer than 25 questions, the file will be downloaded to your computer immediately.
If you export more than 25 questions, we'll prepare the file in the background. Once the exported Q&A are ready, we'll send you a notification to the email addresses listed in your Admin notifications setting.
Q&A notification emails
When a customer submits a question through the Q&A Widget and you (or another customer) respond, we will automatically send a notification email to the customer to let them know their question has been answered.
To ensure customers receive timely updates on their questions, Q&A notification emails cannot be turned off.
To customize the Q&A notification emails:
From your Judge.me admin, go to Settings > Email templates > Q&A notification.
Scroll down to the Template section.
There you can adjust the texts in the following fields and click Save.
Fields | Default texts |
Email subject |
|
Preheader text | Your question got a new answer, check it out! |
Email title | Your question got an answer |
Email content | Hi
You asked a question about
Your question:
Answer:
|