Would you like an overview of how each review request email is performing? You can easily monitor the status of each review request email right from the Requests History dashboard.
Filter and search your review requests
To locate specific review requests:
From your Judge.me admin, go to Collect reviews > Requests History.
Click the search and filter icon.
Enter the order number, customer name, product, or email address of the request you want to find.
You can also filter by status to focus on requests that were sent, are scheduled to send, or were skipped.
To filter by status in the Requests dashboard:
From your Judge.me admin, go to Collect reviews > Requests History.
Click the search and filter icon.
Click Add filter +, select Status, and choose from the following statuses:
Sent
Will send
Will skip
Skipped
Waiting for delivery
See the steps for the new app design (coming soon)
See the steps for the new app design (coming soon)
To search for a specific request:
From your Judge.me admin, go to the Reviews section.
Click the Review requests tab.
Click the Search and filter icon.
Enter the order number, customer name, product, or email address.
To filter by request status:
From your Judge.me admin, go to the Reviews section.
Click the Review requests tab.
Click the Search and filter icon.
Click Add filter +, then select Status.
Choose from the following statuses:
Sent
Will send
Will skip
Skipped
Waiting for delivery
Manage individual requests
To take actions in each review request:
From your Judge.me admin, go to Collect reviews > Requests History.
Find the request you want to manage and click the three-dot icon (...) next to the request.
Select one of the following actions:
Action | What it does |
Send request now | This action will immediately sends the review request |
Skip this request | This action will cancel this individual request. |
Always skip this customer | This action will add this customer to the Blocklist, which will cancel this and future requests to the customer. |
Always skip this product | This action will cancel this and future requests to this product.
(Available on the Awesome plan) |
See the steps for the new app design (coming soon)
See the steps for the new app design (coming soon)
To manage a specific review request:
From your Judge.me admin, go to the Reviews section.
Click the Review requests tab.
Find the request you want to manage and click the three-dot icon (⋯) next to it.
Choose one of the following actions:
Skip unsent requests
To skip all review requests that have not been sent:
From your Judge.me admin, go to Collect reviews > Requests History.
Click the More actions dropdown on the top right.
Select "Cancel unsent requests".
See the steps for the new app design (coming soon)
See the steps for the new app design (coming soon)
To cancel all scheduled review requests that haven’t been sent yet:
From your Judge.me admin, go to the Reviews section.
Click the Review requests tab.
Click the More actions dropdown in the top-right corner.
Select Cancel unsent requests.
This will skip all pending review requests for past orders.
When review requests are skipped automatically
Judge.me automatically skips review requests in the following situations to ensure relevance and avoid over-emailing:
Refunded or edited orders: If you refund or remove specific items, those items are excluded from the review request. For full order refunds, the request is skipped once we receive a restocking notification from Shopify.
Returns: Orders with active return requests are excluded. If needed, we may ask for additional permissions to access return data.
Duplicate requests: We won’t send a new request if the same customer received one for a different order in the last 7 days.
Notes: Review links remain valid for 45 days. After that, send a new request or direct customers to their reviewer profile page to submit a review.
Understand the statuses of the review requests
The Requests dashboard shows the current status of each review request so you can track what has been sent, what’s scheduled, and what needs attention.
Knowing what each status means helps you ensure your review requests are being delivered effectively and take action when something goes wrong.
Email failed to deliver
Email failed to deliver
Issue:
The review request failed to send with the status "Email failed to deliver.
Why it happens and how to fix:
The "Email failed to deliver" status can happen for these reasons:
If the customer uses a Gmail address: check if you have verified your DKIM and Return-Path. Without these, Gmail may block your review request emails. Once both are verified, you can resend the request.
From your Judge.me admin, go to Collect Reviews > Requests History.
Find the request you want to resend and click the 3-dot icon (...).
Select Send request now.
Invalid or outdated email address: If the customer is not using a Gmail address, it could mean the customer's email address is no longer valid or in use. In this case, you can manually schedule a new request to their new email address.
See the steps for the new app design (coming soon)
See the steps for the new app design (coming soon)
With the status "Email failed to deliver, once you’ve verified your DKIM and Return-Path settings, you can resend any previously failed review requests:
From your Judge.me admin, go to the Reviews section.
Click the Review requests tab.
Find the request you want to resend and click the 3-dot icon (...).
Select Send request now.
Skipped / Will skip, another variant in the order
Skipped / Will skip, another variant in the order
Issue:
The review request has been skipped or will be skipped with the status "another variant in the order".
Why it happens:
The "another variant in the order" status typically means that we've already scheduled a review request for another variant of the same product in the order.
How to fix:
If you still want to send this request, you can do so manually:
From your Judge.me admin, go to Collect reviews > Requests History.
Click the 3-dot icon (...) on the right of the request
Select "Send request now".
See the steps for the new app design (coming soon)
See the steps for the new app design (coming soon)
To manually send a request that has been skipped or will be skipped due to “Another variant in the order”:
From your Judge.me admin, go to the Reviews section.
Click the Review requests tab.
Find the request you want to resend and click the 3-dot icon (...).
Select Send request now.
Skipped / Will skip: cannot process Custom line item
Skipped / Will skip: cannot process Custom line item
Issue:
The review request has been skipped or will be skipped with the status "cannot process Custom line item".
Why it happens:
The "cannot process Custom line item" status typically happens when customers bought a customized version of the original product (e.g. a necklace engraved with their name).
Since this custom item isn’t tied to a specific product with a product URL or page, we cannot match it to a reviewable product.
How to fix:
To send review requests for custom line items, you can manually schedule review requests that point to the original product the customization is based on.
If you only want to send a few requests, you can schedule a manual review request for a single customer.
If you need to send many requests, you can schedule manual review requests in bulk using a CSV file.
In both cases, be sure to enter the product URL of the original, non-customized product so the review can be correctly attributed.
Skipped / Will skip, hard bounce or spam complaint
Skipped / Will skip, hard bounce or spam complaint
Issue:
The review request has been skipped or will be skipped with the status "hard bounce or spam complaint".
Why it happens:
The "hard bounce or spam complaint" status can happen for these reasons:
Hard bounce: The email address no longer exists.
Spam complaint: The customer might have clicked This is Spam or Mark as Spam in their email clients for a previous email.
In either case, our email provider (Postmark) blocks future emails to protect your sender reputation and Judge.me will automatically skip sending new requests to that address.
How to fix:
While we can attempt to reactivate the email address upon request, we generally recommend guiding the customer to leave a review directly on your product page instead.
Skipped / Will skip, line item per order exceeded
Skipped / Will skip, line item per order exceeded
Issue:
The review request has been skipped or will be skipped with the status "line item per order exceeded".
Why it happens:
The "line item per order exceeded" status happens when the number of products in the order has passed the limit you've set for sending review requests.
For example, if the setting is set to 3 and the order has 5 products:
We will send out the review requests for 3 products.
We will skip the other 2 products and show the status "line items per order exceeded".
How to fix:
To adjust how many review requests to send out for each order:
From your Judge.me admin, go to Collect reviews > Schedule and Reminders.
Scroll down to the Requests schedule section.
Under Collect reviews for this many items per order, enter the number you prefer.
Click Save.
See the steps for the new app design (coming soon)
See the steps for the new app design (coming soon)
If the review request has been skipped or will be skipped with the status "line item per order exceeded", it means the order has more items than your current review request limit.
To increase the number of line items eligible for review requests per order:
From your Judge.me admin, go to Settings > Request scheduling.
Scroll down to the Request schedule section.
Under Collect reviews for this many items per order, enter your preferred number.
Click Save.
Skipped / Will skip, no email found
Skipped / Will skip, no email found
Issue:
The review request has been skipped or will be skipped with the status "no email found".
Why it happens:
The "no email found" status happens if there are no email address or phone number when the order was created (e.g. the customer added their email after checkout).
How to fix:
As a workaround for the "no email found" status:
If you only see this status on a few requests, you can manually schedule a new request to these customers.
If you see this status on many requests, try to schedule the requests manually in batch.
Skipped / Will skip, no engagement in the previous request
Skipped / Will skip, no engagement in the previous request
Issue:
The review request has been skipped or will be skipped with the status "no engagement in the previous request".
Why it happens:
This status occurs in the reminder flow. If neither the initial review request nor the previous reminder email was opened by the customer, no further reminders will be sent. This helps prevent over-emailing disengaged recipients.
How to fix:
No action needed. This is expected behavior designed to respect customer engagement levels.
Skipped / Will skip, product not in store
Skipped / Will skip, product not in store
Issue:
The review request has been skipped or will be skipped with the status "product not in store".
Why it happens:
The "product not in store" status happens when:
the product was set to Draft or was deleted
or the product is not available in your Online Store sales channel
How to fix:
If you still want to collect reviews for out-of-store products:
From your Judge.me admin, go to Collect reviews > Email settings.
Scroll down to the Campaigns section and enable "Send review requests for out-of-store products".
Enter a backup path, preferably your Reviews page.
Click Save.
Then, to resend the requests:
From your Judge.me admin, go to Collect reviews > Requests History.
Click the 3-dot icon (...) on the right of the request and select "Send request now".
See the steps for the new app design (coming soon)
See the steps for the new app design (coming soon)
If a review request is skipped due to the Product not in store status, you can still collect reviews by enabling out-of-store product review requests.
To do this:
From your Judge.me admin, go to Settings > Request scheduling.
Scroll down to the Advanced section.
Enable Send review requests for out-of-store products.
Enter a backup URL, ideally your Reviews Page. This link will be used in the email if the original product is unavailable.
Click Save.
Then, to resend the requests:
From your Judge.me admin, go to the Reviews section.
Click the Review requests tab.
Find the request you want to resend and click the 3-dot icon (...).
Select Send request now.
Skipped / Will skip, request sent for another order recently
Skipped / Will skip, request sent for another order recently
Issue:
The review request has been skipped or will be skipped with the status "request sent for another order recently".
Why it happens:
The "request sent for another order recently" status happens if we already sent a review request to the same customer in the last 7 days.
How to fix:
If you still want to send this request, you can do so manually:
From your Judge.me admin, go to Collect reviews > Requests History.
Click the 3-dot icon (...) on the right of the request and select "Send request now".
See the steps for the new app design (coming soon)
See the steps for the new app design (coming soon)
If a review request is skipped due to the status "request sent for another order recently", you can still send the request manually.
To send the request:
From your Judge.me admin, go to the Reviews section.
Click the Review requests tab.
Find the request you want to resend and click the 3-dot icon (...).
Select Send request now.
