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Manually adding review requests in batch

Updated today

Available on the Free plan.

If you have orders made outside of your e-commerce platform (e.g., POS sales, WhatsApp orders), you can manually request reviews by uploading a CSV file to Judge.me. This guide walks you through creating, uploading, and reviewing manual review requests.

How it works

Here’s a quick look at what happens when review requests are added in bulk manually:

  1. You prepare and upload your CSV file of requests. The successfully uploaded requests will show in the Requests dashboard with a Manual label.

  2. We check if the request is valid (e.g. customer hasn’t unsubscribed, product is not excluded) and update its status accordingly.

    • If the request is valid, it will appear in the Requests dashboard as "Will send".

    • If the request is not valid, it will be skipped.

  3. For valid requests, the review request email will be sent based on the processed_at and fulfilled_at values in your file.

Considerations

  • Each row in your CSV (e.g. each review request) results in 1 email. If your file includes multiple requests for the same order (e.g. one per product), each request will send its own email, regardless of your Multi products email setting.

  • Requests scheduled manually will not trigger a review request event to Klaviyo. The review request email will be sent with Judge.me templates.

Steps to add review requests manually

Step 1: Prepare the CSV file

  1. Open our CSV Template.

  2. Click Make a copy to create your own editable version.

  3. Each row in the CSV represents 1 review request. Here's how to fill out the columns:

Column

Required?

Description

reviewer_name

Yes

Name of the customer (We only use this if there's no name associated with the email)

reviewer_email

Yes

The customer's email address

product_id or product_handle

Yes (one of them)

fulfilled_at

Yes

The date the order was fulfilled (format: dd/mm/yyyy).

quantity

No

Defaults to 1 if left blank.

processed_at

No

The date to send the request.

  • If left blank, we'll use fulfilled_at + your wait time setting.

  • If the date is in the past, the request will be sent 10 minutes after the upload.

Step 2: Upload the file to Judge.me

  1. From your Google Sheet file, go to File > Download > Comma Separated Values (.csv) to download the CSV file.

  2. From your Judge.me admin, go to Collect Reviews > Request History.

  3. Click the Schedule Requests button on the top right.

  4. In the Schedule manual requests section, click the Schedule requests in batch button.

  5. Upload the CSV file you just downloaded and click Schedule requests.


See the steps for the new app design (coming soon)

To send manual review requests in bulk using a CSV file:

  1. From your Judge.me admin, go to Settings > Request reviews.

  2. In the Send manual requests section, click Multiple requests.

  3. In the Schedule requests in batch pop-up, upload the CSV file you just downloaded.

  4. Click Schedule requests.


Step 3: Check the results

After uploading:

  • We will send you a confirmation email with a summary of the upload.

  • You can find these requests in Collect Reviews > Request History, labelled as “Manual”.

  • You can cancel requests by clicking on the three-dot icon and selecting Skip this request.


See the steps for the new app design (coming soon)

Once your file is uploaded:

  • You’ll receive a confirmation email with a summary of the scheduled requests.

  • You can view the requests in the Reviews > Review requests tab, labeled as "Manual".

  • You can cancel requests by clicking on the three-dot icon and selecting Skip this request.


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