Available on the Awesome plan
Review reminders help increase response rates by automatically following up with customers who haven’t submitted a review after the initial request — helping you boost conversions with minimal effort.
How the reminder flow works
Here’s a quick look at how review reminders are sent after it's enabled:
Your customer places an order.
The order is marked as fulfilled in your store.
We schedule and send the initial review requests per your flow settings.
After all initial request emails for the order are sent and delivered, we wait for your configured delay then check whether the customer opened the requests and submitted a review.
Then, one of the following happens:
If the customer already submitted a review, no reminders will be sent.
If the customer opened the request but didn't submit a review, we will send up to 3 reminder emails, depending on your settings.
If the customer didn't open the request, the reminder will be skipped.
Once a reminder is skipped, it will not be sent later, even if the customer opens the initial request afterward.
If you set up more than 1 reminder, the same logic applies to each reminder.
Considerations
All review reminder emails are sent from requests@judgeme.email, regardless of your custom sender settings, to protect your domain’s reputation and ensures better email deliverability.
Enable and customize your review reminders
1. Enable review reminders
To enable the review reminders:
From your Judge.me admin, go to Collect Reviews > Schedule and Reminders.
Scroll down to the Automatic reminders section and enable "Send automatic reminders".
In the Number of reminders per order dropdown, choose how many reminders (1 to 3) to send for each request in an order.
Click Save.
If you send more than one reminder per order, the second and third emails are more likely to be flagged as spam. To maintain good deliverability and avoid overwhelming your customers, we recommend limiting reminders to just one.
Note:
These changes will apply to new orders fulfilled after the settings are saved. Existing requests will not be updated.
See the steps for the new app design (coming soon)
See the steps for the new app design (coming soon)
To enable the review reminders:
From your Judge.me admin, go to Settings > Request Scheduling.
Scroll down to the Automatic reminders section and enable "Send automatic reminders".
In the Number of reminders per order dropdown, choose how many reminders (1 to 3) to send for each request in an order.
Click Save.
2. Adjust your timing
You can control how long after the initial requests to wait before sending a reminder:
From your Judge.me admin, go to Collect Reviews > Schedule and Reminders.
In the Request Timing section, for each of type of orders (Domestic orders, International orders, and Point of sale (POS) orders), in the Follow-up requests and reminders are sent after field, choose a delay between 1 and 10 days.
Click Save.
Note:
These changes will apply to new orders fulfilled after the settings are saved. Existing requests will not be updated.
See the steps for the new app design (coming soon)
See the steps for the new app design (coming soon)
From your Judge.me admin, go to Settings > Request Scheduling.
In the Request Timing section, for each type of orders (Domestic orders, International orders, and Point of sale (POS) orders), in the Follow-up requests and reminders are sent after field, choose a delay between 1 and 10 days.
Click Save.
Example of a review reminder flow
"Send a single email" is selected
"Send a single email" is selected
Let’s say a customer places an order with 3 products, and your settings are:
Review requests sent 7 days after fulfillment
Request for a maximum of 2 products per order
"Send a single email" is selected
2 reminders per request
Follow-up requests and reminders delay set to 3 days
The customer opens the initial request but doesn't submit any reviews
Here’s what happens:
The order is marked as fulfilled in your store.
After 7 days, a review request email is sent containing requests for 2 products.
We wait for 3 days, then check whether the customer opened the request and submitted a review.
Since the customer opened the request but didn’t leave a review, we send the first reminder.
We wait another 3 days (same delay) after the first reminder.
If the first reminder was opened but no review was submitted, we send the second reminder.
If the first reminder was not opened, the second reminder is skipped.
"Send a separate email for each product (Default)" is selected
"Send a separate email for each product (Default)" is selected
Let’s say a customer places an order with 3 products, and your settings are:
Review requests sent 7 days after fulfillment
Request for a maximum of 2 products per order
"Send a separate email for each product (Default)" is selected
2 reminders per request
Follow-up requests and reminders delay set to 3 days
The customer opens both initial requests, but doesn't submit any reviews
Here’s what happens:
The order is marked as fulfilled in your store.
After 7 days, we send the review request for the first product.
We wait for 3 days then send the review request for the second product.
We wait another 3 days then check whether the customer opened the first request and submitted a review.
Since the customer opened the request but didn’t leave a review, we send the first reminder for the first request.
We wait another 3 days then check whether the customer opened the second request and submitted a review.
Since the customer also opened this request but didn’t leave a review, we send the first reminder for the second request.
We wait another 3 days then check the first reminder for the first request.
If the first reminder was opened but no review was submitted, we send the second reminder for the first request.
If the first reminder was not opened, the second reminder is skipped.
We wait another 3 days then check the first reminder for the second request.
If the first reminder was opened but no review was submitted, we send the second reminder for the second request.
If the first reminder was not opened, the second reminder is skipped.