Easily request reviews for orders made outside of your e-commerce platform (e.g. POS sales, WhatsApp orders) by uploading a CSV file to Judge.me. This guide walks you through creating, uploading, and reviewing manual review requests.

Step 1: Create a copy of Judge.me's template

Open the Manual Requests CSV Template.
Click Make a copy to save your editable version.

Step 2: Fill in the required information

Each row in the CSV represents one review request. Use the following columns:

Column	Required?	Description
`reviewer_name`	Yes	Name of the customer. Only used if there's no name associated with the email.
`reviewer_email`	Yes	Email address where the review request will be sent.
`product_id` or `product_handle`	One required	Provide either the product ID or handle of the purchased product.
`fulfilled_at`	Yes	The date the order was fulfilled (format: `dd/mm/yyyy`).
`quantity`	No	Defaults to 1 if left blank.
`processed_at`	No	Date to send the request. If left blank, we'll use `fulfilled_at` + your wait time setting. If the date is in the past, the request will be sent 10 minutes after the upload.

Step 3: Upload the file to Judge.me

Go to File > Download > Comma Separated Values (.csv).
In your Judge.me admin, navigate to Collect Reviews > Schedule Requests.
Click Schedule requests in batch, then upload your CSV file.

For other e-commerce platforms

Go to Request Status in your Judge.me admin.
Click Schedule Requests.
Under For orders outside of [Square/BigCommerce/Squarespace], in bulk via CSV upload, choose your file and click Upload CSV.

Step 4: Review the results

After uploading, Judge.me will:

Send you a confirmation email with a summary of the upload.
Display manual requests in the Collect Reviews > Request History with a “Manual” label.
Wait 10 minutes before sending review requests, even if the processed_at date is in the past.

You can cancel requests during this time window by clicking on the three-dot [...] icon and choosing Skip this request.

For other e-commerce platforms

Judge.me will display manual requests in the Collect Reviews > Request History with a “Manual” label.
You can cancel requests during this time window by clicking on the three-dot [...] icon and choosing Don't send for this request.