Easily request reviews for orders made outside of your e-commerce platform (e.g. POS sales, WhatsApp orders) by uploading a CSV file to Judge.me. This guide walks you through creating, uploading, and reviewing manual review requests.
Step 1: Create a copy of Judge.me's template
Open the Manual Requests CSV Template.
Click Make a copy to save your editable version.
Step 2: Fill in the required information
Each row in the CSV represents one review request. Use the following columns:
Column | Required? | Description |
| Yes | Name of the customer. Only used if there's no name associated with the email. |
| Yes | Email address where the review request will be sent. |
| One required | Provide either the product ID or handle of the purchased product. |
| Yes | The date the order was fulfilled (format: |
| No | Defaults to 1 if left blank. |
| No | Date to send the request. If left blank, we'll use |
Step 3: Upload the file to Judge.me
Go to File > Download > Comma Separated Values (.csv).
In your Judge.me admin, navigate to Collect Reviews > Schedule Requests.
Click Schedule requests in batch, then upload your CSV file.
For other e-commerce platforms
For other e-commerce platforms
Go to Request Status in your Judge.me admin.
Click Schedule Requests.
Under For orders outside of [Square/BigCommerce/Squarespace], in bulk via CSV upload, choose your file and click Upload CSV.
Step 4: Review the results
After uploading, Judge.me will:
Send you a confirmation email with a summary of the upload.
Display manual requests in the Collect Reviews > Request History with a “Manual” label.
Wait 10 minutes before sending review requests, even if the
processed_atdate is in the past.
You can cancel requests during this time window by clicking on the three-dot [...] icon and choosing Skip this request.
For other e-commerce platforms
For other e-commerce platforms
Judge.me will display manual requests in the Collect Reviews > Request History with a “Manual” label.
You can cancel requests during this time window by clicking on the three-dot [...] icon and choosing Don't send for this request.
Note:
If you're using Klaviyo to send review requests, manual CSV-based requests will still be sent by Judge.me, not through Klaviyo.
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