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With our Delivery-Based Review Requests feature, you have the flexibility to schedule review requests for your orders after they have been marked as Delivered in your Shopify store. This convenient option streamlines your review request process and ensures timely communication with your customers.
How it works
Here’s a quick look at how review request emails are sent upon order delivery:
Your customer places an order.
We schedule the review requests for each product in the order. The review requests will start showing in the Requests History dashboard with a Waiting for delivery status.
The order is shipped and marked as Delivered by you or a third-party Shopify app.
For carriers like USPS, UPS, FedEx, Canada Post, or Sendle, you can include the tracking number and carrier information in your order details when fulfilling the order. These carriers will then directly update the delivery status.
For other carriers, you'll need a third-party shipping app that can update the delivery status on Shopify for you, e.g. Trackiest, Shipway, ParcelPanel, Rush, Where's My Order?, and TrackingMore.
Shopify notifies us that the order is delivered.
We check if each request is valid (e.g. customer hasn’t unsubscribed, the product is not excluded) and update its status accordingly.
If the request is valid, it will appear as "Will send".
If the request is not valid, it will be skipped.
After your configured delay, we send out the review request emails automatically.
Considerations
Requests scheduled manually will not trigger a review request event to Klaviyo. The review request emails will be sent with Judge.me templates.
If you enable both AfterShip and Delivery-Based Requests:
We will use AfterShip as the scheduling option.
If AfterShip is enabled and encounters tracking issues, Delivery-Based Requests may not function as expected.
Regardless of how the delivery status is updated, we'll need to be notified by Shopify that the order is delivered. If we are not notified that the order is delivered, the requests will be stuck in the Waiting for delivery status.
Set up delivery-based review requests
Follow these steps to enable Delivery-Based Review Requests in your Judge.me admin:
From your Judge.me admin, go to Settings > Request scheduling.
Scroll down to the Delivery-based requests section.
Select "Enable delivery-based requests".
Click Save.
Disable delivery-based review requests
If you no longer want to send review requests based on order delivery, you can disable the delivery-based review requests:
From your Judge.me admin, go to Settings > Request scheduling.
Scroll down to the Delivery-based requests section.
Select "Disabled".
Click Save.
After the delivery-based review requests feature is disabled:
New orders fulfilled after it's disabled will be scheduled and sent normally.
Requests in the Waiting for delivery status will not be automatically sent.