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Use the Delivered order trigger to send review requests after orders are marked as Delivered in Shopify. This helps you reach customers at the right time and collect more relevant feedback after delivery.

Note:

The new improved Delivered trigger and UI are currently available to early users only.
If you don’t see these settings in your Judge.me admin, your store is still using the previous scheduling experience. You can join the Early user program here.

How it works

Here’s a quick look at how review request emails are sent after delivery-based request is enabled:

Your customer places an order.
Instead of waiting for the order to be fulfilled, we immediately schedule the review requests for each product in the order. The review requests will start showing in the Requests History dashboard with a Waiting for delivery status.
The order is shipped and marked as Delivered by you or a third-party Shopify app.
- For carriers like USPS, UPS, FedEx, Canada Post, or Sendle, you can include the tracking number and carrier information in your order details when fulfilling the order. These carriers will then directly update the delivery status.
- For other carriers, you'll need a third-party shipping app that can update the delivery status on Shopify for you, e.g. Trackiest, Shipway, ParcelPanel, Rush, Where's My Order?, and TrackingMore.
Shopify notifies us that the order is delivered.
We check if each request is valid (e.g. customer hasn’t unsubscribed, the product is not excluded) and update its status accordingly.
- If the request is valid, it will appear as "Will send".
- If the request is not valid, it will be skipped.
After your configured delay, we send out the review request emails automatically.

Considerations

Requests scheduled manually will not trigger a review request event to Klaviyo. The review request emails will be sent with Judge.me templates.
If you enable both AfterShip and Delivery-Based Requests:
- We will use AfterShip as the scheduling option.
- If AfterShip is enabled and encounters tracking issues, Delivery-Based Requests may not function as expected.
Regardless of how the delivery status is updated, we'll need to be notified by Shopify that the order is delivered. If we are not notified that the order is delivered, the requests will be stuck in the Waiting for delivery status unless you set a fallback.

Set up delivery-based review requests

To send review requests after delivery:

From your Judge.me admin, go to Settings > Request scheduling.
In the Timing section, click the order type you want to update:
- Domestic orders
- International orders
- Point of sale (POS) orders
In the order type details, open Order trigger.
Select Delivered.
In Send review request after, enter the delay you want to use.
Select Days (0 - 365) or Hours (0 - 24).
Click Save.

When you set Delivered as your order trigger, fallback is enabled by default. If the order is never marked as delivered in Shopify, Judge.me will send the review request 45 days after fulfillment instead. You can change this timing or disable the fallback in the same order type settings:

From your Judge.me admin, go to Settings > Request scheduling.
In the Timing section, click the order type you want to update.
Make sure Order trigger is set to Delivered.
Under If not delivered send after fulfilment, do one of the following:
- To change the fallback delay, enter a new value and select Days or Hours.
- To disable the fallback, uncheck the checkbox next to If not delivered send after fulfilment.
Click Save.