Available on the Free plan
The Chatarmin CX integration turns each new Judge.me review into a ticket in Chatarmin CX, so your team can reply to it from the same inbox as your other support requests. Low ratings get a higher priority, so the reviews that need you most come first.
How the Chatarmin CX integration works
Here's how a review gets from Judge.me Reviews to Chatarmin CX:
A customer leaves a review.
Judge.me sends Chatarmin CX a webhook when a customer leaves or edits a review.
Chatarmin CX creates a ticket with the review's star rating, product, text and any photos the customer added.
Chatarmin CX sets the ticket's priority from the star rating: 1–2 stars are high, 3 stars medium, and 4–5 stars low.
If the customer edits the review, Chatarmin CX updates the same ticket instead of creating a new one.
From the ticket, you can answer the review in one of these ways:
Public reply – shows under the review in your store.
Private reply – Judge.me emails it to the customer, and it never shows in your store.
Considerations
Before you set up the Chatarmin CX integration, review the following considerations:
This integration is available on any Chatarmin CX plan.
This integration is developed and maintained by the Chatarmin CX team. For help with setup or any issues, contact Chatarmin CX support.
Judge.me doesn't send a webhook for imported and synced reviews, so they don't create tickets in Chatarmin CX.
Replies sent from Chatarmin CX are text only. They can't include attachments.
Set up the Chatarmin CX integration
To connect Judge.me to Chatarmin CX:
From your Chatarmin CX dashboard, go to Integrations.
Click Connect next to Judge.me.
On the Judge.me Authorization required page, click Authorize.
Judge.me sends you back to Chatarmin CX, which creates a Judge.me channel. New reviews then come in as tickets in that channel.
Resources
See our latest updates:
➡️ Check our Unboxed page to discover newly launched features and improvements from Judge.me.