Available on the Free plan
StockIQ - Out-of-Stock Manager is an app for Shopify that helps you manage out-of-stock products and tells shoppers when they're back in stock. By connecting Judge.me with StockIQ, you can add your shop rating, product ratings and recent reviews to StockIQ's back-in-stock emails.
How it works
StockIQ uses the reviews you already collect in Judge.me:
You collect and manage reviews in Judge.me as usual.
You connect StockIQ to Judge.me with your Private API token.
When StockIQ sends a back-in-stock email, it adds the review content you chose.
If a product has no published reviews, StockIQ leaves the review section out and still sends the email.
You can turn each of these on or off on its own:
Shop rating: your overall rating in the email header.
Product rating: the product's star rating near its title, with the review count.
Product reviews block: recent published reviews below the product.
Considerations
This integration is developed and maintained by the StockIQ team. For help with setup or delivery of notifications, contact StockIQ support from inside the app.
It works with StockIQ's Standard email delivery. If you send through Klaviyo, Omnisend or Mailchimp, those tools manage their own templates, so the reviews may not show.
You may send two restock emails. If you also use the Judge.me Email Back in Stock flow, shoppers could get one from each app. Use one of them.
Keep your Private API token secret. Treat it like a password. Only paste it into StockIQ. You can't regenerate it yourself. If it's exposed, contact Judge.me support.
Set up the StockIQ integration
Before you begin
Install the Judge.me Product Reviews app.
Install the StockIQ app on the same store.
Have at least one product with published Judge.me reviews, so you can test it.
Step 1: Copy your Private API token
From your Judge.me admin, go to Settings > Integrations.
Click View API tokens on the top right.
Copy the Private API Token, not the Public one.
Step 2: Connect Judge.me in StockIQ
From your Shopify admin, open the StockIQ - Out-of-Stock Manager app.
Go to Back-in-Stock Alerts > Email Template & Domain.
Scroll down to Reviews Integration.
Choose Judge.me as the reviews provider.
Paste your Private API token into the Judge.me API Token field.
Click Save.
Step 3: Choose what to show in your emails
Under Show in email, turn on any of these:
Shop rating
Product rating
Product reviews block
Click Save Settings.
Step 4: Test a back-in-stock email
Pick an out-of-stock product that has published Judge.me reviews.
On your storefront, sign up for its back-in-stock alert with a test email address.
Restock the product in Shopify.
Wait for StockIQ to send the alert, then open the email.
Check that each review option you turned on shows.
To test one option, turn it off, save, and repeat.
Troubleshoot
Ratings or reviews don't show in the email
Ratings or reviews don't show in the email
Issue:
The back-in-stock email arrives without the review content.
Why it happens:
The token is wrong, the option is off, or the product has no published reviews.
How to fix:
Copy the Private API Token from Judge.me again, with no extra spaces.
Check that the option is on under Show in email in StockIQ.
Check that the product has published reviews in Judge.me.
The email arrives, but the reviews section is empty
The email arrives, but the reviews section is empty
Issue:
The email is sent, but there's no reviews section.
Why it happens:
This is expected when a product has no published reviews, or Judge.me data isn't available at that moment. StockIQ still sends the email.
How to fix:
Nothing to fix. Publish reviews for the product in Judge.me if you want it to show next time.
I don't get the back-in-stock email
I don't get the back-in-stock email
Issue:
No email arrives after you restock.
Why it happens:
This is usually a StockIQ notification issue, not a Judge.me issue.
How to fix:
In StockIQ, check that the shopper signed up, the product was out of stock and is restocked, and Standard delivery is set up. Contact StockIQ support if it still doesn't send.
I use Klaviyo, Omnisend or Mailchimp
I use Klaviyo, Omnisend or Mailchimp
Issue:
The reviews don't show in the emails.
Why it happens:
Those tools manage their own email templates.
How to fix:
Check what the template of that tool can show. The steps in this article cover StockIQ's Standard email template.
My API token was exposed
My API token was exposed
Issue:
Your Private API token was shared by mistake.
Why it happens:
Anyone with the token can read and write your review data.
How to fix:
Contact Judge.me support to replace the token. Then paste the new token into StockIQ.
Resources
See our latest updates: ➡️ Check our Unboxed page to discover newly launched features and improvements from Judge.me. See what's new and start using the latest updates to grow your store.