Available on the Free plan
Yuko Loyalty is a Shopify loyalty and rewards platform that helps you turn one-time shoppers into repeat customers with points, VIP tiers, referrals, and memberships. With the Judge.me × Yuko Loyalty integration, you can automatically reward customers with loyalty points when they submit a review, with bonus points for reviews that include a photo.
How it works
Here's what happens once the Judge.me × Yuko Loyalty integration is enabled:
Your customer leaves a review on your store.
The review is published, either automatically based on your Judge.me settings, or manually when you approve it.
When the review is created or updated, Judge.me sends a webhook event to Yuko Loyalty.
Yuko Loyalty checks the review against your earning rule.
Yuko Loyalty awards points to the customer. If the review includes a photo, the customer also earns a bonus on top of the base amount.
Considerations
This integration requires a paid plan on Yuko Loyalty. Please check Yuko Loyalty's pricing page for details.
This integration is developed and maintained by the Yuko Loyalty team. While we're happy to guide you where we can, the Yuko Loyalty support team will be best equipped to assist you with any questions or issues.
How to set it up
Before you begin
Install the Judge.me Product Reviews app
Install the Yuko Loyalty app
Step 1: Connect Judge.me in Yuko Loyalty
From your Yuko Loyalty dashboard, go to View more > Integrations.
In the Judge.me card, click Connect.
Choose OAuth, then click Connect with OAuth.
You'll be taken to Judge.me to authorize the connection. Sign in if prompted, then Authorize the request.
Once the connection succeeds, click Manage on the Judge.me integration.
Enable the Reviews Created and Reviews Updated webhook options.
Click Save Settings.
Yuko Loyalty automatically creates the required webhooks in Judge.me, pointing them to the Yuko endpoint. You don't need to configure anything on the Judge.me side.
Step 2: Set up your review earning rule in Yuko Loyalty
From your Yuko Loyalty dashboard, go to Loyalty > Ways to Earn.
Add the Write a review earning rule.
Enter the number of points a customer earns for leaving a review.
Set the bonus points a customer earns when the review includes a photo.
Click Save.
Your program is now live. The next customer who leaves a published review earns points automatically.
Troubleshoot
Customers aren't receiving points for their reviews
Customers aren't receiving points for their reviews
Issue:
A customer left a review but didn't receive Yuko Loyalty points.
Why it happens:
Points are only awarded once a review is published. If you moderate reviews manually, the customer receives their points once you approve the review, not when they submit it.
How to fix:
Check that the review is published in your Judge.me dashboard, then confirm both the Reviews Created and Reviews Updated webhooks are enabled under Integrations > Judge.me > Manage in Yuko Loyalty.
Points arrive for some reviews but not others
Points arrive for some reviews but not others
Issue:
Some reviewers earn points automatically, while others don't.
Why it happens:
Yuko Loyalty matches points to the customer account using the reviewer's email address.
How to fix:
Confirm the reviewer submitted their review with the same email address as their store account. If the emails don't match, Yuko Loyalty can't link the review to that customer.
Photo reviews are earning standard points, not the bonus
Photo reviews are earning standard points, not the bonus
Issue:
A customer submitted a review with a photo but only received the base points.
Why it happens:
The photo bonus is a separate setting from the base review points in Yuko Loyalty.
How to fix:
Open your review earning rule in Yuko Loyalty and confirm the photo bonus amount is set and saved.
The integration shows as disconnected
The integration shows as disconnected
Issue:
Yuko Loyalty shows the Judge.me integration as disconnected.
Why it happens:
The OAuth connection between Judge.me and Yuko Loyalty was interrupted.
How to fix:
Reconnect from Integrations > Judge.me in your Yuko Loyalty dashboard and run through the OAuth authorization again. Your existing earning rules and point balances aren't affected.
Resources
See our latest updates:
➡️ Check our Unboxed page to discover newly launched features and improvements from Judge.me. See what's new and start using the latest updates to grow your store.