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Collecting reviews using review links

Updated over a week ago

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Review links are useful in these cases:

  • Customer support follow-up: Share the link in one-on-one chats or helpdesk replies to collect feedback after resolving an issue.

  • Email newsletters: Add the review link in your regular store updates or seasonal email campaigns to prompt feedback from loyal customers.

  • New product launches: Invite past customers to try and review new arrivals, using the link as part of a soft launch or early access promo.

  • Giveaways and incentives: Run a "Review & Win" campaign where customers who leave a review using the link are entered into a prize draw or get a discount code.


Types of review links and how they work


Product review collection link (redirects to Judge.me page)


​Here's how a product review collection link that redirects to Judge.me page works:

  1. You share the review link for a specific product with your customer. Example of a Product review collection link that redirects to Judge.me page: https://judge.me/product_reviews/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/new?id=xxxxxxxxxxxxx&source=shareable-link.

  2. The customer clicks the review link and is redirected to a Judge.me hosted page for that product, which includes 2 screens.

    • The review screen:

      • The form first asks the customer to select a star rating and write a title and review content for the product. The "Please choose your rating" error will be shown by default until a rating is selected.

      • The form will also collect the customer's email address and display name. They can choose how their name will appear (John Smith, John S, John, J.S., Anonymous).

      • Once done, they can click Submit Review ➔ to move to the next screen.

    • The Media upload screen: The form then encourages the customer to upload photos, videos, or paste a YouTube URL to support the review. Once done, the customer can click Submit Review ➔ to complete the process.

  3. Once submitted, the review will appear in your Reviews Dashboard with the source marked as "Shareable link".

  4. We then use the same validation process as web reviews to validate the review.


Product review collection link (redirects to in-store review form)


​Here's how a product review collection link that redirects to in-store review form works:

  1. You share the review link for a specific product with your customer.

  2. The customer clicks the link and is redirected to your product page with the Write a review form readily open.

  3. On this page, they follow the regular web review submission flow.

  4. We use the same validation process as web reviews to validate the review.


All products page link


​Here's how an all products page link works:

  1. You share the review link with your customer. Example of an All products page link: https://judge.me/product_reviews/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/new?source=shareable-link.

  2. The customer scans the QR code and is redirected to a Judge.me hosted page, which include 3 screens:

    • The product selection screen: The form first allows the customer to search and select which product they want to review. Once a product is selected, they will see a Write a review ➔ button to move to the next screen.

    • The review screen:

      • The form first asks the customer to select a star rating and write a title and review content for the product. The "Please choose your rating" error will be shown by default until a rating is selected.

      • The form will also collect the customer's email address and display name. They can choose how their name will appear (John Smith, John S, John, J.S., Anonymous).

      • Once done, they can click Submit Review ➔ to move to the next screen.

    • The Media upload screen: The form then encourages the customer to upload photos, videos, or paste a YouTube URL to support the review. Once done, the customer can click Submit Review ➔ to complete the process.

  3. Once submitted, the review will appear in your Reviews Dashboard with the source marked as "Shareable link".

  4. We then use the same validation process as web reviews to validate the review.


Store review link

​Here's how a store review link works:

  1. You share the review link with your customer. Example of a Store review link: https://judge.me/product_reviews/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/new?store-review-only=true&source=shareable-link.

  2. The customer clicks the link and is redirected to a Judge.me hosted page for your store, which includes 2 screens:

    • The review screen:

      • The form first asks the customer to select a star rating and write a title and review content for the product. The "Please choose your rating" error will be shown by default until a rating is selected.

      • The form will also collect the customer's email address and display name. They can choose how their name will appear (John Smith, John S, John, J.S., Anonymous).

      • Once done, they can click Submit Review ➔ to move to the next screen.

    • The Media upload screen: The form then encourages the customer to upload photos, videos, or paste a YouTube URL to support the review. Once done, the customer can click Submit Review ➔ to complete the process.

  3. Once submitted, the review will appear in your Reviews Dashboard as Store review with the source marked as "Shareable link".



Considerations

  • Review links are public by design. That means anyone who clicks the review link can submit a review, even if they haven’t purchased the product. Web review restriction does not apply to review links.


How to create a review link

To get a review link:

  1. From your Shopify admin, go to Apps > Judge.me Reviews > Settings.

  2. Go to Request reviews.

  3. Scroll down to the Collection channels section.

  4. Click Manage in Links, QR codes and point of sale review collection.

  5. There, to create a product-specific review link:

    • In the Product review collection link section, search for your product you want to get the review link for.

    • Under Redirect reviewers to, choose from these options:

      • "Judge.me page (recommended)" to redirect the customer to a Judge.me hosted page. Example link:

      • "In-store review form" to redirect the customer to the Write a review form on your product page

    • Click Copy link to clipboard.

  6. To get a general review link for all products:

    • Scroll down to the All products page link section.

    • Click Copy link to clipboard.

  7. To get a review link for the store:

    • Scroll down to the Store review link section.

    • Click Copy link to clipboard.


Add QR codes to your POS receipts

If you’re using Shopify Point of Sale (POS), you can create a QR code for your printed receipt using the review link:

  1. From your Shopify admin, go to Point of Sale > Settings.

  2. In the Customize section, go to Receipts.

  3. Open Footer.

  4. Enable "Custom QR code".

  5. Enter something like "Scan the QR code to leave your review!" as a label for your QR code.

  6. In the URL field, paste in the All products page link or Store review link.

  7. Click Save on the top right.

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