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Collecting reviews using a review link

Updated over a week ago

Available on the Free plan

Review links are useful in these cases:

  • Customer support follow-up: Share the link in one-on-one chats or helpdesk replies to collect feedback after resolving an issue.

  • Email newsletters: Add the review link in your regular store updates or seasonal email campaigns to prompt feedback from loyal customers.

  • New product launches: Invite past customers to try and review new arrivals, using the link as part of a soft launch or early access promo.

  • Giveaways and incentives: Run a "Review & Win" campaign where customers who leave a review using the link are entered into a prize draw or get a discount code.


Types of review links and how they work


Product review collection link


​Here’s how a product review collection link works:

  1. You share the review link for a specific product with your customer.

  2. The customer clicks the review link and is taken to the review flow for that product.

  3. The review flow follows your store’s Collection flow settings, including:

    • your review confirmation setting

    • your redirect setting

    • your review form styling and flow preferences

  4. Depending on your verification setting, one of these flows can happen:

    • the customer confirms their email before submitting a review

    • the customer submits the review first and confirms their email afterward

    • the customer submits the review without email confirmation if confirmation is disabled

  5. Once submitted, the review will appear in your Reviews Dashboard with the source marked as Shareable link.

  6. If the customer’s email is confirmed and matches an order, the review can be verified automatically.


All products page link


​Here’s how an all products page link works:

  1. You share the review link with your customer.

  2. The customer opens the link and is taken to the review flow based on your store’s Collection flow settings.

  3. Depending on your verification setting:

    • if confirmation happens before review submission, the customer confirms their email first and can then see suggested products based on past purchases, if available

    • if confirmation happens after review submission, the customer can search for a product or write a store review first, then confirm their email afterward

    • if confirmation is disabled, the customer can submit a review without receiving a confirmation email

  4. Once submitted, the review will appear in your Reviews Dashboard with the source marked as Shareable link.

  5. If the customer’s email is confirmed and matches an order, the review can be verified automatically.


Store review link

​Here’s how a store review link works:

  1. You share the review link with your customer.

  2. The customer clicks the link and is taken to the review flow for your store.

  3. The review flow follows your store’s Collection flow settings, including your review confirmation setting.

  4. Depending on your confirmation setting, the customer may confirm their email before review submission, after review submission, or not at all if confirmation is disabled.

  5. Once submitted, the review will appear in your Reviews Dashboard as a Store review with the source marked as Shareable link.

  6. If the customer’s email is confirmed and matches an order, the review can be verified automatically.



Considerations

  • Review links are public by design. Anyone who has the review link can submit a review, even if they haven’t purchased the product.

  • Depending on your confirmation setting, customers may confirm their email before submitting a review, after submitting a review, or submit a review without email confirmation if confirmation is disabled.

  • Review links follow your store’s Collection flow settings for review confirmation and redirect behavior.


How to create a review link

To get a review link:

  1. There, to create a product-specific review link:

    • In the Product review collection link section, search for and select the product you want to get the review link for.

    • Click Copy link to clipboard.

  2. To get a general review link for all products:

    • Scroll down to the All products page link section.

    • Click Copy link to clipboard.

  3. To get a review link for the store:

    • Scroll down to the Store review link section.

    • Click Copy link to clipboard.


Add QR codes to your POS receipts

If you’re using Shopify Point of Sale (POS), you can create a QR code for your printed receipt using the review link:

  1. From your Shopify admin, go to Point of Sale > Settings.

  2. In the Customize section, go to Receipts.

  3. Open Footer.

  4. Enable "Custom QR code".

  5. Enter something like "Scan the QR code to leave your review!" as a label for your QR code.

  6. In the URL field, paste in the All products page link or Store review link.

  7. Click Save on the top right.

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