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JUDGE.ME LTD

REVIEWER ACCEPTABLE USE AND CONTENT POLICY

  1. WHAT'S IN THESE TERMS?

    1. This policy sets out how you may not use our service at https://judge.me/reviews (our “Service”) and the Content standards (“Content Standards”) that apply when you upload Content to our Service or use our Service to post Content on social media, make contact with other users on via our Service, or interact with our Service in any other way, whether you are a user browsing reviews posted or displayed on our Service or have registered an account with us and operate a reviewer profile.
    2. This policy and the Content Standards contained herein are in addition to our Terms of Service and our Privacy Policy.

  2. PROHIBITED USES

    1. You may not use our Service:
      1. in any way that breaches any applicable local, national or international law or regulation;
      2. in any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect;
      3. for the purpose of harming or attempting to harm minors in any way;
      4. to bully, insult, intimidate or humiliate any person;
      5. to send, knowingly receive, upload, download, use or re-use any material which does not comply with our Content Standards (as set out below);
      6. to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam);
      7. to knowingly transmit, send or upload any data or any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware; or
      8. to upload terrorist Content.
    2. You also agree:
      1. not to reproduce, duplicate, copy or re-sell any part of our Service in contravention of the provisions of the Terms of Service; and
      2. not to access without authority, interfere with, damage or disrupt:
        1. any part of our Service;
        2. any equipment or network on which our Service is stored;
        3. any software used in the provision of our Service; or
        4. any equipment or network or software owned or used by any third party.
    3. You acknowledge and agree that reviews should not be submitted by a person who is a shareholder, employee, family member of close friend of a Merchant or an owner or manager of a Merchant.

  3. CONTENT STANDARDS

    1. These Content Standards apply to any and all material (whether text, image, audio or video Content) which you contribute to or via our Service (“Content”) including without limitation by submitting a review after checkout when purchasing a product from a merchant, on receipt of an email from a merchant requesting that you give a review via our Service, publishing a review on our Service and/or posting a review to social media via our Service.
    2. The Content Standards must be complied with in spirit as well as to the letter. The standards apply to each part of any Content as well as to its whole.
    3. Judge.me will determine, in its sole and absolute discretion, whether Content breaches the Content Standards.
    4. Content must:
      1. be accurate (where it states facts or statistics);
      2. be genuinely held (where it states opinions); and
      3. comply with the law applicable in England and Wales and in any country from which it is posted.
    5. Content must not:
      1. be defamatory of any person;
      2. be obscene, offensive, hateful or inflammatory;
      3. bully, blackmail, threaten, insult, intimidate or humiliate;
      4. contain sexually explicit imagery including without limitation pornography, unclassified or unclassifiable videos and/or videos rated R18 or suitable for R18 rating, save that it is acknowledged that reviews of adult products sold by Merchants may be targeted at a more adult audience;
      5. include child sexual abuse material;
      6. promote violence;
      7. promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
      8. infringe any copyright, database right or trade mark of any other person;
      9. be likely to deceive any person;
      10. breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
      11. promote any illegal Content or activity;
      12. be in contempt of court;
      13. be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety;
      14. be posted with the intention to harass, upset, embarrass, alarm or annoy any other person;
      15. impersonate any person or misrepresent your identity or affiliation with any person;
      16. give the impression that the Content emanates from Judge.me, if this is not the case;
      17. advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse;
      18. contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism; or
      19. contain any advertising or promote any services or web links to merchants or to other sites in association with those merchants or other sites, where you have not specifically labelled the circumstances of your relationship with such merchant or other site (for example, where you receive any paid commission).
    6. Notwithstanding the above, when submitting a review (including any video or image attached to such review), please ensure that the following guidelines are complied with:
      1. your review should be based on your genuine experience with the product or the business's customer support within the last 12 months. Avoid reviewing factors outside the seller's control, such as delivery companies or third parties;
      2. ensure that you have no special relationship with the business, such as being a family member of the owner or working for a direct competitor;
      3. your review should be unbiased, authentic, and not falsely positive due to personal relationships or compensation;
      4. if uploading videos or photographs with Judge.me reviews, make sure you have the necessary rights or permissions to use the Content; and
      5. follow community guidelines and refrain from including offensive, hateful, or harassing language or imagery, as well as unsolicited promotions, private information, or Content that violates intellectual property rights.

  4. BREACH OF THIS POLICY

    1. When we consider that a breach of this policy has occurred, we may take such action as we deem appropriate.
    2. Failure to comply with this policy constitutes a material breach of our Terms of Service and may result in our taking all or any of the following actions:
      1. immediate, temporary or permanent withdrawal of your right to use our Service;
      2. immediate, temporary or permanent removal of any Content uploaded by you to our Service;
      3. issue of a warning to you;
      4. legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
      5. further legal action against you; or
      6. disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law.
    3. To the maximum extent permitted by law, we exclude our liability for any action we may take in response to breaches of this policy. The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate.

  5. INFRINGING CONTENT

    1. If you (the “Complainant”) are concerned that any Content published on our Service does not meet the Content Standards or the rules of this policy, or you believe that any Content infringes your intellectual property rights, please contact us in writing to C/O Buckworths 2nd Floor, 1-3 Worship Street, London, England, EC2A 2AB or by email at support@judge.me with the following information:
      1. your contact details (including full name, postal address, telephone contact number and email address);
      2. a copy of or link to the URL where you found the Content;
      3. a statement containing as much detail as possible in relation to the Content and why you believe it infringes your rights and/or does not comply with the Content Standards or Reviewer Acceptable Use Policy. This must include:
        1. where you believe the Content infringes your intellectual property rights, details of any registered intellectual property rights (including trademarks and design rights) that you believe are being infringed, any evidence of prior usage of any unregistered mark, brand or design and/or evidence that the Content is likely to create confusion resulting in the average consumer believing that the Content relates to your business, damage to your business and goodwill and any other matters of relevance;
        2. where you believe that the Content breaches the Content Standards, specific reference to the provision(s) of the Content Standards that you believe are breaches and an explanation of why; and
      4. where you believe your rights have been infringed, proof that you are the holder of such rights or an authorised representative.
    2. Upon receipt of notification, the following procedure will take place:
      1. We will aim to acknowledge receipt of your notification by email within 2 working days and will make an initial assessment of the complaint.
      2. Upon receipt of a valid complaint the Content will be temporarily removed from our Service, pending investigation.
      3. We will contact the User who provided the Content, if relevant. The User will be notified that the Content is subject to a complaint, under what grounds and will be encouraged to address the complaints concerned.
      4. If the Complainant is satisfied with the User’s proposals to address its complaint about the Content, we will request that the User makes the proposed changes and then close the complaint. If the Complainant is not satisfied with the proposals, we will move the matter to adjudication by Judge.me.
      5. Where the parties are able to resolve their dispute, they will be given the opportunity to agree a binding settlement and to enter into a standard agreement that formally resolves the dispute (a “Settled Award”).
      6. Where the parties are unable to resolve the dispute, Judge.me will issue a resolution decision in the form of a document summarising the complaint and setting out its decision (an “Adjudicated Award”).
      7. There may be circumstances where we consider that we are unable to resolve a dispute. These circumstances include without limitation where we consider that complex legal issues arise which ought better to be addressed between qualified lawyers and/or via a formal judicial process. If this is the case, we will notify you of this decision as soon as possible.
      8. We will try to resolve the issue swiftly and amicably with the following possible outcomes:
        1. the material will be reinstated onto our Service unchanged;
        2. the material will be reinstated onto our Service with changes; or
        3. the material will be permanently removed from our Service.
      9. We will notify you of the outcome of the investigation as soon as reasonably possible.
    3. You are reminded that Judge.me is not a court or tribunal and offers a non-judicial mechanism to seek to resolve disputes about Content. Save where a Complainant and User agree to a Settled Award, the decisions of Judge.me are not binding on any User or Merchant and you are not prevented from bringing a legal complaint about Content you believe does not meet the Content Standards or that you believe infringes your intellectual property rights in any competent court or tribunal.
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