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Sharing reviews as Facebook posts

Updated this week

You can share your Judge.me reviews on Facebook to highlight real customer experiences and build social proof.

In this article, we’ll show you how to connect your Facebook account, customize your push template, and share your reviews as posts on your Facebook page — both automatically and manually.

Considerations

  • Your Facebook connection will expire automatically after 2 months due to Facebook’s access token policy. To keep sharing reviews without interruption, reconnect your Facebook accounts in Judge.me at least once every 2 months.

Connect your Facebook account

To start sharing reviews on Facebook, first connect your Facebook account to Judge.me:

  1. From your Judge.me admin, go to Settings > Social sharing.

  2. In the Authentication section, under Facebook and Instagram login, click Manage.

  3. Click Continue with Facebook then follow the steps to connect your Facebook account.

  4. Click Activate next to the Facebook page you want to connect.

Customize the Facebook push template (optional)

Available on the Awesome plan

You can edit the Instagram push template to control how your reviews appear when shared on Facebook.

To customize the Facebook push template:

  1. From your Judge.me admin, go to Settings > Social sharing.

  2. Scroll down to the Push Template section at the bottom.

  3. In the Facebook tab, adjust the push template to your likings.

  4. For reviews without a photo, we will automatically use the product image in the post. For reviews with photos, you can choose whether to use the review image or the product image:

    • Under Reviews with photos, select:

      • "Include a photo of the review" to use the customer-uploaded photos

      • "Include the product image" to use the product image

  5. Click Save.

Default Facebook push template:

{{ review_rating_emoji }} {{ review_rating }} star review from {{ reviewer_name }}: {{ review_title }}

{{ review_body }}

{{ product_url }}

Variables you can use in the Facebook push template:

  • {{ reviewer_first_name }}

  • {{ reviewer_last_name }}

  • {{ reviewer_name }}

  • {{ review_rating_emoji }}

  • {{ review_rating }}

  • {{ review_title }}

  • {{ review_body }}

  • {{ product_url }}

Share reviews to Facebook manually

Available on the Free plan

Once you've connected your Facebook account to Judge.me, to manually share a review as a post on your Facebook page:

  1. From your Judge.me admin, go to Reviews.

  2. Find the review you want to share.

  3. Click the 3-dot icon (...) and select Share on social media.

  4. Select Facebook.

  5. A pop-up will appear showing the Facebook push template. You can edit the text for this specific post (e.g. add hashtags, mentions, or emojis) or leave it as is if you’re happy with the template content.

  6. Click Publish post to share the review on Facebook.

Share reviews to Facebook automatically

Available on the Awesome plan

Once you've connected your Facebook account to Judge.me, to automatically share reviews as posts on your Facebook page:

  1. From your Judge.me admin, go to Settings > Social sharing.

  2. Scroll down to the Automatic push criteria section.

  3. Select "Enable automatic social push".

  4. In the Choose percentage of new reviews to post field: enter the percentage of new reviews to share automatically (0-100).

  5. In the Minimum review rating dropdown, choose from the following options:

    • "All reviews"

    • "2 stars"

    • "3 stars"

    • "4 stars"

    • "5 stars"

  6. Check the box next to "Only post reviews with photos" if you only want to share reviews with photos.

  7. Check the box next to "Only post reviews from verified buyers" if you only want to share reviews from verified customers.

  8. In the Time interval dropdown, set how long to wait before sharing another review post:

    • "Right away"

    • "Every 30 minutes"

    • "Every 1 hour"

    • "Every 3 hours"

    • "Every 6 hours"

    • "Every 12 hours"

    • "Every 24 hours"

  9. Click Save.

Note:

If you’ve also connected your Instagram account, the same reviews will be automatically shared there too.

To stop sharing reviews to Facebook and Instagram:

  1. From your Judge.me admin, go to Settings > Social sharing.

  2. Scroll down to the Automatic push criteria section.

  3. Select "Disabled".

  4. Click Save.

Troubleshoot

Authentication section stuck on loading

When connecting your Facebook account to Judge.me, if you see a loading icon instead of the Continue with Facebook button, you can access the setting via this link instead https://app.judge.me/settings/integration_settings?app=facebook-and-instagram&redesign=1.

I don't see the Facebook page I want to connect

When connecting your Facebook account to Judge.me, if you don't see the Facebook page you want to connect, check if you have Facebook access to a Page.

If you have the Page access:

  1. Remove the Judge.me integration in your Facebook account:

    • Log into Facebook, then click your profile photo in the top right.

    • Click Settings & privacy > Settings.

    • In the menu on the left, scroll down to Business integrations.

    • Find "Judge.me" and click Remove.

    • In the next popup, click Remove again.

  2. Connect your Facebook account to Judge.me again:

    • From your Judge.me admin, go to Settings > Social sharing.

    • In the Authentication section, under Facebook and Instagram login, click Manage.

    • Click Continue with Facebook then follow the steps to connect your Facebook account. You should see all your managed Facebook pages now.

    • Click Activate next to the Facebook page you want to connect.

Related Articles
Sharing reviews automatically on social media
Initiating manual social sharing of reviews on multiple platforms
Customizing social media sharing templates
Syncing reviews to Meta
Sharing reviews as Instagram posts
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