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Automate your tasks with Shopify Flow integration

Learn how to automate your tasks using the Shopify Flow x Judge.me integration.

Updated over 3 weeks ago

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Shopify Flow lets you automate tasks within your store and across apps. With the Judge.me integration, you can trigger review requests, follow up on new reviews, and create powerful automations based on review events. This gives you more control over your post-purchase experience.


How the Judge.me x Shopify Flow integration works

With this integration, you can:

  • Trigger flows when it’s time to send a review request from a third-party app (email, WhatsApp, SMS).

  • Send or skip review requests when an order is fulfilled.

  • Take actions based on a new review submission (e.g., send emails, create tickets, issue rewards).

Note: The review request trigger is only available for users in the early user program at the moment.


Enable the integration in Judge.me

  1. From your Judge.me admin, go to General Settings > Integrations.

  2. Search for Shopify Flow and click the integration card.

  3. Enable the option Use Shopify Flow to create workflows based on Judge.me events and click Save.

  4. From your Shopify admin, go to Shopify Flow and click Create workflow.

  5. Choose your trigger, conditions, and actions.

  6. Click Turn on workflow to activate.

  7. If you want to trigger review requests via Flow, also check Send trigger when it's time to send a review request.

  8. Click Save.

Notes:

  • The review request trigger is only available for users in the early user program at the moment.

  • To send the review requests using other apps via Shopify Flow, you should set up and activate the workflow first in Shopify Flow before enabling the trigger in Judge.me. Once the trigger is enabled, Judge.me will stop sending requests automatically, so if the flow isn't ready, review requests may be missed.


Available triggers and actions

In Shopify Flow, triggers start a workflow based on an event, and actions define what happens when the conditions are met. The Judge.me integration provides powerful triggers and actions to help you take control of your review collection strategy.

Triggers

1. New review received

This trigger activates when a customer submits a review through Judge.me. It does not trigger for reviews submitted manually, through the web form, or imported from other sources.

This trigger is useful for:

  • Sending follow-up emails based on the review rating (e.g., thank-you email for 5-star reviews, support outreach for 1-2 stars).

  • Logging reviews in external tools like Google Sheets or Slack.

  • Triggering loyalty or rewards systems based on sentiment.

2. Review request ready (early user program access only)

Note: Please contact your email, SMS, or WhatsApp providers for detailed instructions on how to build the review request flow using this trigger.

This trigger fires when an item in an order is fulfilled and Judge.me determines it's time to send a review request (based on your configured timing rules). Enabling this trigger disables Judge.me's automatic sending, so you must handle request delivery through Shopify Flow.

This trigger is useful for sending review requests from other apps (email, SMS, WhatsApp) via Shopify Flow.

When choosing Review request ready as the trigger, you can use the available variables to customize your review request message:

  1. In your Action configuration, click Add a variable, then open the variables section for the Review request ready trigger.

  2. Click on a variable from the list to insert it into your message editor.

Here are the variables available for customizing your review request messages:

Variable

Meaning

order_id

Shopify Order ID

customer_id

Shopify Customer ID

product_id

Shopify Product ID

buyer_name

Full name of the buyer

buyer_first_name

First name of the buyer

buyer_last_name

Last name of the buyer

buyer_email

Email of the buyer

order_quantity

How many items of the product that the buyer bought in the order

order_name

Name of the order

n_days_ago

Number of days since the order was fulfilled

product_title

Title of the product

product_handle

Handle of the product

product_image_url

Image URL of the product

shop_name

Name of the shop

shop_url

URL of the shop

shop_logo_url

Logo URL of the shop

coupon_details

Explanation of the coupon to be awarded for writing a review (if any)

product_review_url

URL to leave a verified review for the product

unsubscribe_url

URL to unsubscribe from review request emails

Actions

These actions are triggered within Shopify Flow and can override the app's default behavior.

1. Send review requests for order

Use this action to override Judge.me’s default logic and force a review request to be sent for a specific order. This can be helpful in cases where an order would normally be skipped due to store settings, but you still want to request a review.

2. Skip review requests for order

Use this action to prevent a review request from being sent for a specific order, even if it qualifies based on your Judge.me settings.


Example workflows

1. Record positive and negative reviews in separate sheets

When a new review is received in Judge.me, you can send the review data to a Google Sheet using Shopify Flow. By adding a condition based on the review rating, you can separate positive and negative reviews into different sheets.

2. Send follow-up emails to customers via Klaviyo

When a customer submits a new review, Shopify Flow can send an event to Klaviyo. Based on the review rating, you can create tailored email flows—such as thank-you emails for high ratings and support follow-ups for lower ones.

3. Reward reviewers who submitted positive reviews via Smile.io

You can trigger an event in Smile.io when a new review is submitted. Based on review conditions such as rating or source, you can automatically issue loyalty points or rewards to the customer.

4. Create support tickets to resolve negative reviews via Gorgias

Whenever a low-rated review is submitted, Shopify Flow can automatically create a support ticket in Gorgias. This allows your support team to follow up promptly and resolve customer concerns.

5. Reward reviewers with tree planting via Sprout

You can use Shopify Flow to trigger a tree planting in Sprout every time a new review is submitted. This workflow helps promote your brand’s sustainability efforts and encourages more customers to leave reviews.

6. Send review requests 14 days after order fulfillment

When the order is fulfilled in Shopify, you can use Shopify Flow to send a Judge.me review request. This action will override any automated sending/skipping actions in Judge.me. You can use Shopify's "Wait" action to add a delay time between the fulfillment and the review request.

7. Skip review requests for orders with just one line item

When the order is fulfilled in Shopify, you can use Shopify Flow to skip a review request in Judge.me. This action will override any automated sending/skipping actions in Judge.me. You can apply certain conditions (e.g., order value, order quantity, etc.) to skip specific review requests.


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