Available on the Free plan
By default, review requests are scheduled when an order is fulfilled, but you might need to add a review request manually in these cases:
The automatic review request is skipped because the order doesn't include an email address.
You want to ask a customer who buys the products offline (or outside of your Shopify store), or whom you’ve given the products to test, to leave a review.
A customer would like to review the product even before the order is fulfilled.
How it works
Here’s a quick look at what happens when a review request is created manually:
You add a review request manually. The request will show in the Requests dashboard with a Manual label.
We check if the request is valid (e.g., the customer hasn’t unsubscribed, the product is not excluded) and update its status accordingly.
If the request is valid, it will appear in the Requests dashboard as "Will send".
If the request is not valid, it will be skipped.
After 10 minutes, we send out the review request emails automatically. You can also send these requests immediately using the Send request now action.
Considerations
Requests scheduled manually will not trigger a review request event to Klaviyo. The review request emails will be sent with Judge.me templates.
How to add a review request manually
To manually add a review request:
From your Judge.me admin, go to Settings > Request reviews.
Next to Request reviews from customer segments or lists, click Get started.
In the Customer selection card, select Enter customer details.
In the Customer details card, select Enter a customer email manually, then fill in:
Customer name: the name of the customer you're contacting.
Customer email: the customer's email address.
Order fulfillment date: the date their order was fulfilled.
In Review type card, select the type of review you want to collect:
Product review only
Product review then store review
Store review only
In Product, search and select the product you'd like them to review.
In the Email card:
In Template option, select the email template you'd like to use.
(Optional) Select a language from the language dropdown if you have multi-language emails enabled.
(Optional) Customize the Email subject, Email title, and Email content for this batch. These changes apply only to this request — your template is not changed.
(Optional) Click Send sample email to preview the email before scheduling.
Click Schedule request.
Resources
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