Available on the Free plan
By default, review requests are scheduled when an order is fulfilled, but you might need to add a review request manually in these cases:
The automatic review request is skipped because the order doesn't include an email address.
You want to ask a customer who buys the products offline (or outside of your Shopify store), or whom you’ve given the products to test, to leave a review.
A customer would like to review the product even before the order is fulfilled.
How it works
Here’s a quick look at what happens when a review request is created manually:
You add a review request manually. The request will show in the Requests dashboard with a Manual label.
We check if the request is valid (e.g., the customer hasn’t unsubscribed, the product is not excluded) and update its status accordingly.
If the request is valid, it will appear in the Requests dashboard as "Will send".
If the request is not valid, it will be skipped.
After 10 minutes, we send out the review request emails automatically. You can also send these requests immediately using the Send request now action.
Considerations
Requests scheduled manually will not trigger a review request event to Klaviyo. The review request emails will be sent with Judge.me templates.
How to add a review request manually
To manually add a review request:
From your Shopify admin, go to Apps > Judge.me Reviews > Settings.
Go to Request reviews.
In Send manual requests, click the Single request button.
In the next Schedule manual request pop-up modal, enter the following fields:
Reviewer’s name: the name of the customer you're contacting.
Reviewer’s email: The customer’s email address.
Product: The product you'd like them to review.
Order fulfillment date: The date their order was fulfilled.
Click Schedule request.
