The Media Reminder Email helps you collect more photo and video reviews by prompting customers to submit media if they haven’t done so initially. This increases shopper engagement and provides valuable social proof right where it matters most.
In this article, you’ll learn how it works, how to enable it, and how to customize it to match your brand.
How it works
When a customer submits a text-only review (without a photo or video), Judge.me automatically sends a media reminder email prompting them to update their review with media.
You can customize:
When the reminder is sent (e.g., after 3 days)
Who receives it (based on star rating or blacklist)
What the email says (template)
Reviewers who click the email will be redirected to a dedicated media submission page, where they can easily upload their photos or videos without needing to resubmit their review.
Here’s an example of the submission page:
Enable media reminder emails
To enable the media reminder emails:
From your Judge.me admin, go to Settings > Email templates > Media reminder.
In the Media reminder email section at the top, select one of the following options:
Send a reminder if customers leave a review without a picture or video
Disabled
Once you've enabled media reminder email:
To choose how many days after the initial review you want to send the reminder:
In the Send reminder after field, enter from between 1 and 30.
To choose the rating to trigger the media reminder email:
Open the Minimum stars rating for reminders dropdown.
Select one of the following options:
Send reminder for all reviews
At least 2 stars
At least 3 stars
At least 4 stars
At least 5 stars
Click Save.
Customize the media reminder email template
To customize the template for your media reminder email:
From your Judge.me admin, go to Settings > Email templates > Media reminder.
Scroll down to the Template section.
In the Template section, adjust the texts to your likings.
Click Save.
Default texts in the media reminder email:
Field | Default text |
Email subject |
|
Preheader text | Did you forget something? Add a photo to your review. |
Email title | Got a picture to add? |
Email content | Hi
Thanks for your review for
Would you like to add a photo to your review? It only takes a few seconds — and it can make a big difference for other shoppers.
Your review:
|
Form submit button | Upload media |
Resources
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