The spam filter helps you protect your store from low-quality or malicious content by automatically flagging suspicious reviews and questions. This allows you to collect web reviews freely—without worrying about bots, spam, or competitor attacks.
In this article, we’ll show you how to enable the Spam Filter and manage spam reviews and questions flagged by our system.
How the spam filter works
Once the spam filter is enabled, here's how it works:
A web visitor submits a review through the Write a review button, a question through the Ask a question button on your product pages, or via an API request.
Our spam filter checks whether the review or question looks like spam.
If it’s flagged as spam, it’s moved to a separate Spam tab. Reviews or questions in this tab won’t appear on your store, so your customers only see genuine content.
Set up the spam filter
To enable the spam filter:
From your Judge.me admin, go to Settings > Publishing & moderation.
Scroll down to the Review restriction section.
Under Spam filter, enable "Filter out spam reviews and questions".
Click Save.
Manage spam reviews and questions
Spam reviews
To see the reviews that were automatically flagged as spam:
From your Judge.me admin, go to Reviews.
In the Reviews tab, go to the Spam tab.
There, you can browse the list of reviews that were flagged.
If a review was wrongly flagged as spam, click Not Spam on the right of the review to move it back to the main Reviews dashboard.
Spam questions
To see the questions that were automatically flagged as spam:
From your Judge.me admin, go to Reviews.
In the Customer questions tab, go to the Spam tab.
There, you can browse the list of questions that were flagged.
If a question was wrongly flagged as spam, click Not Spam on the right of the question to move it back to the main Customer questions dashboard.